Business

Business

Mobile

Business

India ’s leading integrated telecom company Reliance Communications is the flagship company of the Reliance Group. Listed on the National Stock Exchange and the Bombay Stock Exchange, it is India’s leading integrated telecommunication company with over 150 million customers.

Our business encompasses a complete range of telecom services covering mobile and fixed line telephony. It includes broadband, national and international long distance services and data services along with an exhaustive range of value-added services and applications. Our constant endeavour is to provide an enhanced customer experience and achieve customer satisfaction by upscaling the productivity of the enterprises and individuals we serve.

Reliance Mobile (formerly Reliance India Mobile), launched on 28 December 2002, coinciding with the joyous occasion of the late Dhirubhai Ambani’s 70th birthday, was among the initial initiatives of Reliance Communications. It marked the auspicious beginning of Dhirubhai’s dream of ushering in a digital revolution in India. Today, we can proudly claim that we were instrumental in harnessing the true power of information and communication, by bestowing it in the hands of the common man at affordable rates.

We endeavour to further extend our efforts beyond the traditional value chain by developing and deploying complete telecom solutions for the entire spectrum of society.

Wireless

With over 150 million subscribers across India, Reliance Mobile is India’s largest mobile service brand. Reliance Mobile services now cover over 24,000 towns, 6 lakh villages, and still counting.

We have achieved many milestones in this short journey. In 2003, AC Nielsen voted Reliance Mobile (formerly Reliance India Mobile) as India’s Most Trusted Telecom Brand. In July 2003, it created a world record by adding one million subscribers in a matter of just 10 days through its ‘Monsoon Hungama’ offer.

What sets Reliance Mobile apart is the fact that nearly 90 per cent of our handsets are data-enabled, and can access hundreds of Java applications on Reliance Mobile World.

Reliance Mobile has ushered in a mobile revolution by offering advanced multimedia handsets to the common man at very affordable rates. This innovative low pricing has increased the number of mobile phone users and its result is clearly reflected in the meteoric rise in India’s tele-density over the past four years.

Our pan-India wireless network runs on CDMA2000 1x technology, which has superior voice and data capabilities compared to other cellular mobile technologies. CDMA2000 1x is more cost-effective as it utilises the scarce radio spectrum more efficiently than other technologies do. Enhanced voice clarity, superior data speed of up to 144 kbps and seamless migration to newer generations of mobile technologies are some of its key differentiators.

R World

The R World suite of Reliance Mobile is a unique Java-based application. Its uniqueness lies in the fact that it enables complex Internet application to be introduced in mobile phones effectively and quickly. R World receives over 1.5 billion page views per month from Reliance Mobile users.

R World offers a wide array of applications that include hourly news updates, high quality headline video clips, downloadable multi-lingual ring tones, seasonal updates including festival specials, city and TV specials, exam results, astrology, mobile banking, bill payment.

With over 150 data applications offering varied services - unique to any wireless service in India - R World is truly a treasure house of knowledge, information, entertainment and commerce.

Internet

Broadband

Wired to win

The successful rolling out of real broadband services across the nation marks the second chapter of Reliance Communications’ commitment to usher in a digital revolution in India. Reliance Communications is setting new standards for the world to follow through inventive use of cutting-edge technologies in the field of fibre optics, Ethernet, microwave radios, switching, routing, digital compression and encoding.

The mass roll out of broadband being carried out by Reliance Communications across the length and breadth of the country, offering speeds of up to 100 Mbps to millions of users, in itself is a technological marvel.

The uniqueness of Reliance Communications’ broadband initiative lies in the fact that our entire nationwide network is being conceptualised and built from ground zero. It is designed to deliver affordable quality education, drive governance, transform healthcare, enhance efficiency in business and finally, generate new job opportunities for millions of unemployed Indians.

Reliance Communications’ broadband service is set to revolutionise Indian society by removing the traditional bottlenecks of development including lack of capital and weak infrastructure, and help tide over the challenges of distribution in a vast country like India.

E-education

The mission of Reliance Communications’ e-learning initiatives is to bring world-class education to the doorstep of every Indian home. Utilising our pan-India optical fibre and retail network, educational institutions can reach out to large sections of students which otherwise would be very difficult to contact.

Leveraging our robust broadband infrastructure two top Indian management schools — the Xavier Institute of Management, Bhubaneshwar and XLRI, Jamshedpur — are imparting fully interactive real-time courses across 105 cities.

The Indian market possesses tremendous potential yet to be tapped. Utilising our real broadband connectivity, educational institutions can source the best educational material from anywhere in the world. Libraries and laboratories around the world can be cross-linked making way for seamless exchange of information and expertise.

Digital workplaces

Physical distance or proximity is now a thing of the past. Reliance Communications’ real broadband connectivity has changed the dynamics of work. Our video conferencing service acts as a virtual bridge between professionals working at different office locations across the world.

E-healthcare

Reliance broadband is set to offer timely quality healthcare facilities at very affordable rates to large sections of the Indian population irrespective of their geographical location. Our broadband connectivity is committed to usher in a new generation of online healthcare delivery system.

Access to advance medical expertise can no longer be constrained by geography. A patient can seek medical advice sitting in the comforts of home. Doctors can attend to patients anywhere in the world on real-time basis. At the click of the mouse, medical records and documents can be digitally dispatched thousands of miles away.

Recently, the Apollo Group of Hospitals joined hands with Reliance Communications to offer its top-of-the-line healthcare facilities online to the benefits of millions of Indians.

Integrated Enterprise Solution

Reliance Communications’ Integrated Enterprise Solution offering is currently being rolled out in 30 cities across India. It consists of an integrated voice, data and video solution. Our target is to expand its service to cover the entire country eventually.

For Indian enterprises, our convergent voice-data-video solution framework, delivered through fibre-to-the-building (FTTB) architecture introduces true broadband connectivity. Our enterprise broadband is delivered using Metro Ethernet technology. However, based on specific customer requirement other high-end technologies including Digital Subscriber Line (DSL), Local Multipoint Distribution Services (LMDS) and Integrated Service Digital Network (ISDN) are also being deployed.

As per specific requirements of enterprises we provide customised solutions be it a simple voice solution or complex data solutions that involves nationwide networking of all branches, sales and field executives, vendors, suppliers and customers at data speeds scalable from 64 Kbps to 100 Mbps. Reliance Communications’ core broadband products include MPLS based VPN, leased lines, Gigabit Internet connectivity, video conferencing and video telephony.

Acceptable User Policy

Entertainment

IPTV

Reliance IPTV is powered by Microsoft Mediaroom, which is the preferred IPTV Platform world over. Leading IPTV Service Providers like AT&T, BT, DT and SingTel operate on the Mediaroom Platform. Features and functionalities on the Reliance IPTV differentiate us from all the other IPTV Players in the country. Reliance IPTV is uniquely placed to cater to the growing & varied needs of consumers and become India’s leading IPTV service provider.

Reliance IPTV comes loaded with unique features and functionalities that are built to provide the user an amazing TV experience.

Following features differentiate Reliance IPTV from competition:

Live TV

Reliance IPTV Service has the capability to deliver over 500 Live TV channels and will carry around 200 Channels at launch – the highest by any Television Service Provider in India. We are targeting to carry at least 250 channels, including 5-10 HD Channels, within a year of launch.

Video on Demand

Reliance IPTV can host over 5,000 hours of VoD at current capacity. Around 500 VoD Titles will be available at launch and the library will be expanded on an ongoing basis. Within a year of launch, we intend to carry at least 1500 Titles.

DVR

IPTV has functionality to support recording of 3 streams simultaneously while watching Live TV/VOD.

Instant Channel Change (ICC)

A unique feature of Reliance IPTV which enables channel changeover in microseconds. Typical channel change times are at least 2-4 seconds.

Time-Shift TV

Catch-up TV allows a subscriber to go back in time and watch programs that were screened earlier in the day or in the week. Reliance IPTV has the capability to allow a subscriber to go back a week in time.

Reliance IPTV has been tested and is running successfully in more than 200 Homes in Mumbai. Initially, our services will be launched in Mumbai and Delhi and then expanded to Pune, Bangalore, Hyderabad and Ahmedabad in the next one year.

Reliance Digital TV

Entertainment avenues in India today are expanding from mass entertainment to ‘lifestyle entertainment’. Consumers are looking at the best life has to offer when it comes to enjoyment, entertainment, expression and creativity. They are seeking products and services that will create a rich, personalized and social media environment that maximize the limited time available.

Imagine a digital television service that suits you and your family’s interests, passions and busy schedules. Picture all of your favourite channels, shows, and movies at your fingertips – it’s time to step into the BIG world of entertainment.

Reliance Reliance Digital TV presents the next landmark in entertainment in India. The launch of Reliance Reliance Digital TV brings true digitization and a transformation of the current television viewing experience, and marks a shift in the controls from the broadcaster to the hand of the consumer. Homes all over the country will witness a never before digital television viewing experience with unlimited hours of fun and entertainment for the entire family. Consumers can now experience fantastic features such as pure digital picture, digital sound, more channel choice, multiple exclusive movie channels, easy programming guide, interactive services, parental control, superior customer service and lots more.

It has a significant technological advantage over other television platforms in terms of the number of digital channels it can broadcast, the quality of its audio and video, DVR (Digital Video Recording) and HD (High Definition) readiness and many more features because it uses MPEG-4 compression technology. It is also in a superior position to take advantage of the content boom, the synergies with the BIG Entertainment group, and the Reliance Group retail distribution network, consumer and investor base.

Enterprise Solution

Our business encompasses a complete range of telecom services for an Enterprise. These include bouquet of services in the area of telephony, networked telephony, data connectivity, video, Internet and managed services. In a short span of time since its initialization Enterprise Business has become market leader in chosen verticals.

For Enterprises, RCOM created a convergent voice-data-video network – a first in the country’s history, delivered through fibre-to-the-building (FTTB) architecture. This enabled us to offer next generation services based on Metro Ethernet Technology apart from delivering traditional telco services. This unique architecture has enabled Indian enterprise customer to have unlimited capacity available. Network based on cutting edge technologies, backed by systems and processes designed for performance is our strength.

RCOM is the service providers in the country which owns and controls all the three components of connectivity namely – local access, national long distance and international connectivity, thus enabling us to offer meaningful service level commitments to customer.

Our constant endeavor is to achieve customer delight by enhancing the productivity of the enterprises and individuals we serve.

Today, we can proudly claim that we were instrumental in enabling our customers to harness true power of information and communication technology.

Networking

Global network Reliance Communications is a National Long Distance (NLD) and International Long Distance (ILD) service provider, rendering national and international transport links between other telecommunication service providers' networks.

It is also an infrastructure provider for end-to-end bandwidth requirements as well as providing dark duct and dark fibre on lease to service providers and companies.

The acquisition of Flag Telecom by Reliance in January 2004 has strengthened the bouquet of our service offerings to national and global service providers and companies.

Our wholesale customers include Indian and international telephony service providers, Internet service providers, long-distance carriers, call centre operators, multinational companies, business process outsourcing (BPO) companies, IT-enabled service (ITES) providers and government and quasi-government organisations.

Highlights of International and National Long Distance (ILD & NLD) services

  • ILD gateways in Mumbai, Delhi, Chennai, Kolkata and Ernakulam.
  • International Points of Presence (PoPs) in New York, Los Angeles, London and Hong Kong integrated seamlessly with domestic gateways.
  • Submarine fibre cable network connecting gateways to India in ring architecture for resilience.
  • Satellite route for media diversity.
  • Centralised NOC for International and National network management
  • TDM and VoIP based interconnects.
  • Domestic and international data leased circuit.
  • Value added services — MPLS IP-VPN, FR, ATM.
  • International capacity built to manage >250 mn minutes per month.

Highlights of FLAG Telecom network

  • Global optic fibre network of 52,000 kms spanning four continents.
  • Customer base of over 180 international carriers including the top ten.
  • Global bandwidth, IP, Internet, Ethernet and co-location services.
  • Low latency global MPLS based IP network connecting world's principal international Internet exchanges.

Data Center

Reliance is India's largest Internet Data Center (IDC) service provider, hosting business critical IT Infrastructure and applications of Indian and foreign blue chip companies, financial institutions and other important organizations. Reliance Internet Data Centers are truly world class Level 3 (highest) IDC facilities, with more than 6, 50,000 sq ft of hosting space. Total of nine IDC's including four IDC's with total hosting space of 256000 sq ft— are functioning in Mumbai, three with hosting space of 1,00,000 sq ft- are functioning at Bangalore, one IDC of hosting space of 56,000 sq ft is functioning in Chennai and one IDC of hosting space of 2,60,000 sq ft is functioning in Hyderabad. Reliance is also setting up world-class data centers in other major cities in India making a total of more than 1.4 million sq ft of hosting space available over the next year.

Reliance data centers, on a daily basis, manage more than 25,000 servers, 350 firewalls and 1600 terabyte of data transfer. All data center's are internationally benchmarked on all parameters — physical and network security, infrastructure, facilities, network connectivity and operations.

Reliance Internet Data Centers offer a range of standard and advanced managed hosting services. The services range from offering bulk co-location space to fully managed hosting of servers on rent/lease model. Further, a whole range of managed value added services are offered like firewall, intrusion detection, backup, streaming, mailing, system administration, data base administration, load balancing, storage services and disaster recovery / BCP solutions.

Internet Data Centers are critical components of Reliance Communications’ vision to herald a digital revolution in India. The Data centers are connected to Reliance's pan-India, optic fibre-based, high capacity IP network. The data center is further connected to 52 countries including US, UK, Mid-east and Asia-Pac through Flag Telecom ( A Reliance Communications group company) backbone and other undersea cable systems. It also has private peering relationship with the largest Tier 1 Internet Service Providers (ISPs) and public peering at more than 15 Internet Exchange points across the globe, apart from peering relationship with domestic ISPs on STM-1 bandwidth.

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Infrastructure Business

Reliance Infratel Limited ("RITL"), a subsidiary of Reliance Communications Limited, was incorporated in 2001 as a private limited company. Reliance Communications Limited ("RCOM") had filed a Scheme of Arrangement with the High Court of Judicature at Bombay on December 5, 2006 for the separation of its wireless towers assets owned by RCOM and its wholly owned subsidiary Reliance Telecom Limited ("RTL"). The High Court's approval was received on March 16, 2007 and the scheme was effected on April 10, 2007.

RITL now operates as an independent wireless towers company pursuing its business plan to invest in its wireless towers portfolio and to acquire additional tenants on its towers. RITL functions as a third-party infrastructure provider, offering passive infrastructure-sharing to multiple wireless operators and data and entertainment providers within the industry.

RCOM had placed minority stake (5%) of RITL in July 2007 to international investors. RCOM will continue to evaluate strategic options for RITL including a listing or seeking strategic investors/partnership to enhance shareholders valuation.

RITL holds an IP 1 Licence (Infrastructure Provider) issued by the Department of Telecommunications ("DoT") and is an independent wireless telecommunications infrastructure company, engaged in the business of building, owning and operating communications towers, optic fibre cable and other related assets at designated sites (together, "passive infrastructure"), and to make available this passive infrastructure on a shared basis to wireless and other communications service providers under long-term contracts. It provides pan-India integrated (wireless and wireline), convergent (voice, data and video) digital network and its coverage area includes 24,000 towns and 600,000 villages.

RITL is the only tower portfolio in India built greenfield and not through mergers and acquisitions, thereby resulting in no overlapping towers. It also has one of the youngest portfolios in the market, with an average age of approximately 4 years.

As on February, 2011, RITL's wireless towers portfolio comprised of 45,443 towers which has a presence in all 23 telecom 'circles' in the country making it the largest pan-India tower player. RITL's tower portfolio is uniformly distributed with approximately equal number of towers in all the 4 regions. Most of the towers, especially the ones located in the urban areas, are connected to RCOM's state of the art fibre network. RITL's tower portfolio is suitable for CDMA, GSM 900, GSM 1800, 3G and BWA networks. RITL has always followed, and will continue to do so in future, a conservative policy of building new towers, on a case to case basis, and that too only for meeting the contractual demand from long term tenants

Almost all the existing towers of RITL have a capacity to co-locate 4 tenants, and with provision for increasing capacity to up to 7 tenants with relatively minimal capital expenditure. RITL is committed to maintaining high standards of services and lays emphasis on superior quality of construction. RITL has one of the best managed processes along-with technology solutions in the industry for optimization of power and fuel costs. Operation and maintenance of the towers has been contracted out to various parties and there are currently more than 250 operation and maintenance points across India which allows for quick and cost-efficient service and maintenance of the towers.

RITL has entered into master services agreements with RCOM and RTL, and all other existing and new operators for providing passive infrastructure. RCOM and RTL have nominated RITL as their exclusive provider of passive telecom infrastructure. Most of these agreements are of long term around 10 to 15 years. These agreements will result in incremental growth in the tenancy rates for RTIL and thus, provide significant operating leverage.

The terms of the agreements include a monthly lease rental and pass through of key operating expenses. Most agreements provide for annual lease rental escalation at the rate of 2.5%.

Reliance World Stores

Reliance World (formerly Reliance WebWorld) is a world-class nationwide chain of retail outlets for products and services of the Reliance – Anil Dhirubhai Ambani Group. It is designed to give the customer a delightful experience of the digital world of information, communication, entertainment and utility services.

All Reliance World outlets are connected to Reliance’s countrywide optic fibre network. The Broadband Centre at Reliance World leverages this broadband network to bring you innovative digital services. With 241 Reliance World outlets across 105 cities in the country, you are sure to find one in your vicinity.

Find out more About Us World at http://www.relianceworld.in/

Rural communication

The Reliance Communications in association with Department of Information Technology (DIT), Government of India is working to facilitate the establishment of a network of more than 7000 internet enabled Information and Communication Technology (ICT) access points termed as CSC [Common Service Centre]. These CSCs are meant to provide high quality and cost effective video, voice and data content, in the areas of E-Government, education, health, tele-medicine, entertainment as well as possible government and private services

Under this program Reliance is committed to provide self employment to rural people residing in many districts of following states:

  • Maharashtra
  • Uttarakhand
  • Madhya Pradesh
  • Gujarat

This program is creating Village Level Entrepreneurs [VLE] who are earning from their own village by providing various G2C, B2C services to local masses.

In broader perspective Reliance with the support of Government is helping in ceasing displacement of rural population to urban areas to earn living and saving money, energy & time of the people who need to visit Tehsil centres to get many government services, which are located far from their homes.

We are fully committed to create such centres in above mentioned states to generate rural self employment tool.