Reliance Business Services
 


  Voice Solutions
Video Conferencing
 
FAQs


What is Video Conferencing?
Video conferencing is a live, interactive, full-motion, audio-visual communication between distant parties connected to each other by a communication network equipped with video endpoints. Generally, Video Conferences are set up in two different modes:
Point-to-point Video Conference: A Video Conference between two video sites.

Multiparty Video Conference : A Video Conference between three or more video sites. A video bridge is required to connect more than two video sites in a single conference.

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What kind of set-up do I need in my office for Video Conferencing?
For most offices, you need the following:

  • The Reliance Video Call service

  • Video endpoints

  • Television sets
 
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What is Reliance Video Number?
Every video endpoint which is registered on Reliance VideoNet — whether it is your own or supplied by Reliance — gets a 10-digit video number. Any video endpoint that is connected to Reliance VideoNet can reach another bydialing its 10-digit video number. However, an ISDN video endpoint cannot dial this number.  

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What is Reliance VideoNet?
Reliance VideoNet is an MPLS-based IP network dedicated to providing video conferencing services.

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What is the standard used for Reliance Video Conferencing service?
There are various standards defined by the International Telecommunication Union (ITU) for video conferencing such as H.320 for ISDN and H.323 for IP. Reliance uses the H.323 standard for video conferencing. However, our platform is flexibly designed, and can offer video conferencing to parties using different standards / speeds and operating on other networks.

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Can I use my existing Video endpoint or conferencing system?
Yes; provided it is compatible with ITU H.323 standards.

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Can IVideo Conference with ISDN video Endpoint?
Yes. If you use the Reliance Video Bridging service, you can do video conferencing with ISDN video endpoints.  

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What is the speed of Video Conferencing offered by Reliance?
At present, Reliance offers video conferencing at speeds of up to 384 kbps, which is practically studio quality. We plan to offer video conferencing at higher speeds shortly.

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How do I schedule a multiparty Video Conference?
There are two ways to schedule your conference:

You can call Reliance Customer Care and provide the details of your conference.

A conference reservation request form is available at http://www.rcom.co.in/ . It can be filled online or offline and emailed to conferencing@relianceada.com. You will get conference confirmation within two hours of your request.  

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What is the minimum intimation time for scheduling a multiparty conference?
Twenty-four (24) hours before the scheduled conference time.

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Can I add a participant in myVideo Conference using only a telephone?
You can invite participants using any touchtone phone, but the bridging charges for these participants will be as per bridge port charges applicable for video participants.

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Do you offer the operator assistance during conference?
Yes. You can seek operator assistance by calling 022-3033 9393

 

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What are the features of Reliance Video Bridging service?
  • Voice activated mode
    In a multiparty Video Conference, the current speaker is displayed on the screens of the rest of the participants.

  • Continuous presence
    All the participants are displayed (subject to a maximum of nine) on the screens of all the other participants.

  • Lecture mode
    All participants see the main speaker. The latter has the choice to view other participants in voice activated or continuous presence mode.

  • End time alert
    An alert can be set so that 10 minutes before the conference is slated to end, all participants will receive a “The conference will end in 10 minutes” message.

  • End time extension
    You can extend the duration of a live conference in 15-minute increments by calling Reliance Customer Care (subject to availability).
  • Speed matching
    You can include video sites operating at different speeds in a single conference, without any adverse impact on the speed of each individual site.
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How many video sites can I invite into a Video Conference at a time?
You can simultaneously conduct a Video Conference with up to 40 video sites (using Reliance video call and / or ISDN sites) at 384 kbps.

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Can I give a Power Point presentation during aVideo Conference?
Yes, you can connect your PC to the video endpoint and give a Power Point presentation during a Video Conference, provided your video endpoint supports Power Point sharing capabilities.

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Can I use Reliance WebWorldas one of the meeting points in aVideo Conference?
Yes. You can join aVideo Conference with any Reliance VideoCall site or ISDN site, from any Reliance WebWorld.

 

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How can I subscribe this service?
Provide your contact details and our account manager will contact you with information.

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Where can I subscribe Reliance Video conferencing services?
At present, Reliance video call and video bridging service are available in 29 major cities in India. Reliance WebWorld’s video studios are available in 105 cities. For more facts, provide your contact details and our account manager will contact you with information.

 

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Can I subscribe multiple video numbers at one site?
One VideoCall service subscription provides one video number. You can subscribe to multiple video numbers at a site by purchasing more VideoCall service subscriptions.


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Can I connect multiple Video Endpoints, from one site ?
One video number represents one video endpoint. On each video call service subscription, you get one video number. For multiple video endpoints at one site, you will need to subscribe to multiple video call service subscriptions.

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What is the delivery time?
The service delivery is within four to eight weeks from receipt of a signed customer application form (CAF), subject to the RFS status of the location.

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What is the minimum contract period of the service?
The minimum contract period is 12 months from the date of signing of the contract.


 
 
Why Reliance Business Services?
  • Widespread coverage
  • Convergent voice-data-video network
  • Global expertise
  • Consultative approach
  • Customised solutions
  • Dedicated customer support
 
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