Why RCom

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Reliance Communications

Why RCom

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Only data centre to have all the three ISO 9001:2005, ISO 20000-1, and ISO 27001 certification

Ability to offer end to end solutions in voice and data services to enterprise customers, helping them to outsource all their telecom services and infrastructure needs.

Customer experience management - Is covered under 3 extensively organised programmes: Program Management (for Customer Life Cycle Management), Tech Check (for complete health check of customer's network) and CNMS ( a tool which gives Network view tool for SLA based customers).

Tech Check - Periodic sharing of customer specific/ circuit specific service uptimes, number of faults, action plan for repeat faults, advise on improving customer’s network infrastructure.

Managed Solutions - To enable you to focus on your core area, the service covers Monitoring & Alarm Management, Service Management, Fault Management, Configuration Management, Change Management, Performance Management and Network Engineering Service (Network Planning & Design, Network Optimisation, Network Migration Service & Network Implementation & Integration Service).

Reliance has been always on the forefront of cutting edge technology and has been a pioneer in bringing products and services to its customers. Some of the unique firsts that came from us to India:-

Speed Select – First time in India, an Internet consumer can select his bandwidth while surfing.

OneOffice Duo - India’s first fixed mobile convergence solution, offering a nationwide VPN across Reliance Landline, Fixed Wireless and Reliance Mobile services.

Tech Check – Another first from Reliance, part of Reliance’s three pronged Customer Experience Management. It is done to check the complete health of the customer‘s network.

Aggregated Internet – Optimal utilisation of bandwidth across multiple locations in a city is done by aggregating the bandwidth at one central location.

Remote wireless based access to corporate VPN - Using a 3G1XCDMA wireless data solution, remote site users can access a secure VPN access without any exposure to Internet.

Smart PRI – Introduced for the first time in India by Reliance, to provide better visibility and control to customer. It not only provides extension wise bill for each DID number but also eliminates the need for additional investment in PBX billing software and PC.

Another first in India, use of Ethernet-based circuits eliminating the need for routers

Centralised NOC that monitors the services round the clock, ensuring proactive actions in the area of change management, performance management, fault notifications and resolutions and SLA monitoring.

Full range of managed service offerings
Businesses are becoming increasingly competitive and demands complete focus. Reliance Managed Services portfolio enables the organisations to get optimal performance from the resources, yet focusing on their core activities. Reliance Communications has a wide portfolio of managed services like Managed WAN service, managed firewall, Managed Security, managed voice. It is the endeavors of RCOM to extend this all the products and services across voice, video, data and collaborative services to achieve managed communications for customer.

Convergence solutions for the need of tomorrow
Today, Enterprises are using multiple disjointed tools for business, these include email, desk phones, email, mobile phones etc.. . With the advent of IP communications and its increasing adoption, it is possible to have a common synergized platform for delivery of all these services. This will not only result in simplified operations and service from service provider side, but will lead to next generation of Enterprise tools, enhancing the productivity multiple times.

Launching of new data center to other major cities
Reliance data centres are specialized IT infrastructure facilities that house mission-critical applications and business data of enterprises which need extraordinary security, availability, reliability, scalability and manageability. Currently we are operating with four world class Level-3+ data centres at Mumbai and Bangalore, aggregating to over 200,000 sq. ft. of facility space. More facilities are being built in other prominent cities namely Delhi, Chennai, Hyderabad and Kolkatta, that would result in aggregate facility space of over 500,000 sq. ft.

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