YOUR FEEDBACK

Organisation Name:
 
Board Number or Subscriber ID
(Optional, please give the same if you want us to revert)

Instructions:

1. Please check box as applicable.
2. For Questions with ratings please give a score between 1 and 5; 1 being Lowest and 5 being Highest.
 
Satisfaction with Reliance Product
1. How would you rate your experience with Reliance Smart Office?
Stability of overall connection 1 2 3 4 5
2.Please indicate the features of Reliance Smart Office used by you
 

Speaker Phone
Call pick-up Manager Secretary
  10 party conferencing Dynamic Locking Absentee Subscriber Service
  Call Waiting Voicemail Delayed Hotline
  Call Transfer        
3. Any feature(s) that you desire to have or find difficult to use:                                                              
 
4. Are you aware of the following facilities available on your Reliance Smart Office:
 

Operator Console
Networking between Offices either on Centrex or PBX
  Long distance calling with Authorisation Code Similar Board Number

5. Please rate your experience with Reliance Smart Office on following factors:

1. Phone instrument 1 2 3 4 5
2. Voice Quality 1 2 3 4 5
3. Uptime of Phone Line 1 2 3 4 5
4. Ease of usability of Features 1 2 3 4 5
5. Change Management of Features or Service Profile 1 2 3 4 5

6. Please rate the Reliance engineer on the following parameter
1. Technical Knowledge 1 2 3 4 5
2. Attitude and Communication 1 2 3 4 5
3. Demonstration of Product Features 1 2 3 4 5
Satisfaction with Reliance Billing
1. Is our bill easy to understand? Yes No
2. Do you experience delay in receipt of bill? Yes No
3. Is our bill as per commitment given to you? Yes No
4. Are your billing related queries resolved on time? Yes No
5. Any other problems with billing
Satisfaction with Reliance service
Have you recently called our Smart Office helpdesk (*383)? Yes No
If the answer to above question is yes please answer question no. 1 to 4
1. How is accessibility of our call centre representative 1 2 3 4 5
2. How many service related complaints have been lodged by you in last one month
  0 1- 2 3 or more    
3. Are your complaints resolved properly & promptly yes No  
 
4. Are you satisfied with our Service support yes No  
 
Satisfaction vis-a-vis other Service Providers
Are you using / have used services from any other service provider(s)?
  Yes No

If the answer to above is Yes, please tell us the following:

1. Name of the Service Provider(s)    
2. How long have you used the above service?
  Less than 1 year 1 year - 2 years
  2 years & above
3.How do you compare Reliance services vis-a-vis other service provider(s)?
  No difference Reliance Service marginally better
  Reliance Service much better Reliance Worse than others
4. Considering all products & services in all industries, which company do you consider is the best in terms of providing customer value/ satisfaction?
 
5. What is one outstanding feature you like most in the above mentioned company?
 

Satisfaction with Reliance Communications

Kindly give us your reaction to following statement:

1. I would recommend Reliance products to my friends

 
  Definitely Probably Maybe Never

2. Please give your Feedback / Suggestions for any improvement in Product / Features or any other area of Service:

 
3. Would you like to register complaint for the same?
  Yes No