YOUR FEEDBACK

Subscriber ID:
(Optional, please give the same if you want us to revert)

Instructions:

1. Please check box as applicable.
2. For Questions with ratings please give a score between 1 and 5; 1 being Lowest and 5 being Highest.
 
Satisfaction with Reliance ITFS Product
1. How would you rate your Reliance ITFS experience on following parameters?
1. Stability of overall connection 1 2 3 4 5
2. Accessibility from Fixed & Mobiles from originating country 1 2 3 4 5
3. Voice quality of the service 1 2 3 4 5
2. Please indicate your awareness about value added features of Reliance ITFS
 

Time Dependent Feature
Load Balance

3. Please indicate your awareness about special features of Reliance ITFS
  On-line call details availability
  Reliance ITFS available in more than 70 countries
  Reliance also provides UIFN for 40 countries
Satisfaction with Reliance Billing
1. Is our bill easy to understand? Yes No
2. Do you experience delay in receipt of bill? Yes No
3. Is our bill as per commitment given to you? Yes No
4. Are your billing related queries resolved on time? Yes No
5. Any other problems with billing
Satisfaction vis-a-vis other Service Providers
Are you using / have used ITFS from any other service provider(s)?
  Yes No

If the answer to above is Yes, please tell us the following:

1. Name of the Service Provider(s)  
2. Country name for which ITFS taken  
3. How long have you used the above service?
  Less than 1 year 1 year - 2 years
  2 years & above
4. How do you compare Reliance services vis-a-vis other service provider(s)?
  No difference Reliance Service marginally better
  Reliance Service much better Reliance Worse than others
5. Considering all products & services in all industries, which company do you consider is the best in terms of providing customer value/ satisfaction?
 
6. What is one outstanding feature you like most in the above mentioned company?
 

Satisfaction with Reliance Communications

Kindly give us your reaction to following statement:

1. I would recommend Reliance products to my friends

 
  Definitely Probably Maybe Never

2. Please give your Feedback / Suggestions for any improvement in Product / Features or any other area of Service:

 
3. Would you like to register complaint for the same?
  Yes No