YOUR FEEDBACK

Organisation Name:
 
Board Number or Subscriber ID
(Optional, please give the same if you want us to revert back to you)

Instructions:

1. Please check box as applicable.
2. For Questions with ratings please give a score between 1 and 5; 1 being Lowest and 5 being Highest.
 
Satisfaction with Reliance Product
1. How would you rate your experience with Reliance OneOffice Duo Service?
Stability of overall connection 1 2 3 4 5
2.Please share your awareness of the following facilities available on your Reliance OneOffice Duo :
  Self Service Portal for administration  Networking between Offices either on  Wireline & Wireless services
  Single Short Digit number for both Landline & Mobile. Short Digit Number portability
  VPN registration Key (VRK) – User initiated  registration National Corporate directory
  Logs of activities done on Portal Single Bill for all CUG (Intra VPN) Calls
3. Any feature(s) of Reliance OneOffice Duo that you desire to have or find difficult to use:                                                              
 
4. Are you aware of the following facilities available on your Reliance Smart Office:
 

Operator Console
Networking between Offices either on Centrex or PBX
  Long distance calling with Authorisation Code Similar Board Number

5. Please rate your experience with Reliance OneOffice Duo on following factors:

1. Self Service Portal for administration 1 2 3 4 5
2. Ease of Short Digit Dial 1 2 3 4 5
3. Ease of usability of Features 1 2 3 4 5

6. Please rate the Reliance Portal Training Engineer on the following parameter
1. Technical Knowledge 1 2 3 4 5
2. Attitude and Communication 1 2 3 4 5
3. Demonstration of Product Features 1 2 3 4 5
Satisfaction with Reliance Billing
1. Is our bill easy to understand? Yes No
2. Do you experience delay in receipt of bill? Yes No
3. Is our bill as per commitment given to you? Yes No
4. Are your billing related queries resolved on time? Yes No
5. Any other problems with billing
Satisfaction with Reliance service
Have you recently called our OneOffice Duo helpdesk? Yes No
If the answer to above question is yes please answer question no. 1 to 4
1. How is accessibility of our call centre representative? 1 2 3 4 5
2. How many service related complaints have been lodged by you in last one month?
  0 1- 2 3 or more    
3. Are your complaints resolved properly & promptly ? yes No  
 
4. Are you satisfied with our Service support ? yes No  
 
Satisfaction vis-a-vis other Service Providers
Are you using / have used services from any other service provider(s)?
  Yes No

If the answer to above is Yes, please tell us the following:

1. Name of the Service Provider(s)    
2. How long have you used the above service?
  Less than 1 year 1 year - 2 years
  2 years & above
3.How do you compare Reliance services vis-a-vis other service provider(s)?
  No difference Reliance Service marginally better
  Reliance Service much better Reliance Worse than others
4. Considering all products & services in all industries, which company do you consider is the best in terms of providing customer value/ satisfaction?
 
5. What is one outstanding feature you like most in the above mentioned company?
 

Satisfaction with Reliance Communications

Kindly give us your reaction to following statement:

1. I would recommend Reliance products to my friends

 
  Definitely Probably Maybe Never

2. Please give your Feedback / Suggestions for any improvement in Product / Features or any other area of Service:

 
3. Would you like to register complaint for the same?
  Yes No