YOUR FEEDBACK

Subscriber ID:
(Optional, please give the same if you want us to revert)

Instructions:

1. Please check box as applicable.
2. For Questions with ratings please give a score between 1 and 5; 1 being Lowest and 5 being Highest.
 
Satisfaction with Reliance Product
1. How would you rate your Reliance Toll Free Service experience on following parameters?
1. Stability of overall connection 1 2 3 4 5
2. Voice quality of the service 1 2 3 4 5
3. Accessibility from BSNL & MTNL 1 2 3 4 5
4. Accessibility from other pvt. operators           1 2 3 4 5
2. Please indicate your awareness about value added features of Reliance Toll Free Service
  Exception List Origin Dependent Routing
  Load Balance Call Re-direct feature
  Time Dependent Feature    
Satisfaction with Reliance Billing
1 Is our bill easy to understand? Yes No
2 Do you experience delay in receipt of bill? Yes No
3 Is our bill as per commitment given to you? Yes No
4 Are your billing related queries resolved on time? Yes No
5 Any other problems with billing
Satisfaction vis-a-vis other Service Providers
Are you using / have used Toll Free Services from any other service provider(s)?
  Yes No

If the answer to above is Yes, please tell us the following:

1. Name of the Service Provider(s)
2. Type of service Toll Free Service (1800) Toll Service (1860)
3. How long have you used the above service?
 
Less than 1 year 1 year - 2 years
 
2 years & above
4. How do you compare Reliance services vis-a-vis other service provider(s)?
  No difference Reliance Service marginally better
  Reliance Service much better Reliance Worse than others
5. Considering all products & services in all industries, which company do you consider is the best in terms of providing customer value/ satisfaction?
 
6. What is one outstanding feature you like most in the above mentioned company?
 

Satisfaction with Reliance Communications

Kindly give us your reaction to following statement:

1. I would recommend Reliance products to my friends

 
  Definitely Probably Maybe Never

2. Please give your Feedback / Suggestions for any improvement in Product / Features or any other area of Service:

 
3. Would you like to register complaint for the same?
  Yes No