Reliance Toll Free Service enables you to have a single unique number across the country. The caller (your customer) can reach you on RTF by paying local/toll-free charge. The incoming calls to RTF can be routed to single or multiple destinations as per your requirements.

The Free Call Number service provides you with a single unique number across the country on which callers can reach you free of charge.
All Free Call Numbers start with 1800.

The Local Call Number service provides you with a single unique number across the country on which callers can reach you by paying local call charges.
All Local Call Numbers start with 1860.

Presently this service is accessible from more than 200 million phones (mobile & landline) in India.

Reliance has already tied up with all operators (both private & state owned like BSNL and MTNL), paving the way towards an operator-independent 1-800 access.

Very soon, this service will be 100% accessible from all operator phones across India.

Your customers can call you from any city where Reliance Communications Ltd services are operational, (3670 towns-include list of all cities). In future when other operators open their network to Reliance Toll Free Service, these services will also be accessible from other parts of the country.

The calls can be delivered to the call center/subscriber location through Reliance provided voice services. This can be done through a variety of medium, depending upon the expected call volume and readiness of Reliance wire line network.

Wire Line

Wireless

You will have to additionally subscribe for the terminating phone lines from Reliance for delivery of traffic at the call center. Respective product tariff for the terminating lines shall be applicable.

For the following applications through the Call Center:

• Product information
  
  
• Technical help
  
  
• Order booking
  
  
• Delivery scheduling
  
  
• Dealer locator

The following are the advantages of choosing Reliance.

• service assurance for the entire solution single number and PRI connectivity
  
  
• service assurance (SLA) for traffic delivery (PRI connectivity)
  
  
• Single point of contact (Account Management team)
  
  
• On-line viewing of performance reports through internet
  
  
• 24X7 Call center for assistance and information
  
  
• Wide Reliance coverage- service operating in 3670 towns and growing.
  
  

Your business should have Free Call Number for following reasons

1. Convenience:

• Invites customers to contact you at no charge form any location in the country
  
  
• Very easy for your customers to remember one single number to reach you.

2. Customer satisfaction:

• Customers find it easy to reach you
  
  
• Allows handling customer problems quickly and easily.

3. Boost image:

It positions your company as a customer-friendly company, creates a more national presence and builds a strong corporate image.

4. Business enhancement:

It improves your business as it attracts new customers, increases repeat business, widens market reach, and assures higher response rates to the marketing initiatives.

5. Cost saving:

Advertise a number that is same across the country. Television and print ads are simplified & more economical because one advertisement can be created for all regional markets.

Having a Local Call number service has similar advantageous as Free Call number service. You can choose Local Call number service in the following cases.

• You want your caller to pay for local charges to reach you. Few companies choose these service for offering ‘Technical help’ or ‘After Sales Service’ to their customers
  
  
• You want to encourage only serious customers to call you and discourage those who call just because the service is available free of charge
  
  
• In applications where there is an incentive for the caller to call; e.g. Callers call to participate in a company’s product promotion contest to win prizes.
  

You can market your Reliance Toll Free Service in all your Print, Television ads, your company and product brochures. Your customers will find it easy reach you.

The numbering format for Free Call number services is as follows
1800 yyy xxxxxx
Where "1800" is Free Call number service level;
“yyy” are the Reliance operator codes
“xxxxxx” is the unique subscriber number, which could be either 4-digits/5-digits/6-digits.

The numbering format for Local Call number services is as follows
1860 yyy xxxxxxx
Where "1860" is Local Call Number service level;
“yyy” are the Reliance operator code
“xxxxxxx” is the unique subscriber number, which could be either 4-digits/5-digits/6-digits/7-digits.

Yes, there are special numbers available; they are called Vanity numbers. Vanity numbers are premium numbers, which are easy to remember, and your customers will find it easy to recall your numbers and identify your brand with a number. This will improve your customer contact and enhance your business.

Yes, your account manager will guide you on the tariff and charges associated with the special numbers.

Calls are routed to the destinations based on call origination. E.g. if a company has call centers in the north and in the south, the calls of the southern callers can be routed to the southern call center and calls of the northern callers can be routed to the northern call center.

Calls are routed to the destinations based on time of call origination. E.g. a company has a call center in Delhi and another one in Mumbai. If the call center at Mumbai operates for 24 hours and Delhi operates only in the daytime, then in the night-time all inbound calls from the northern region after 8pm and before 8am can be sent to Mumbai.

Calls are routed to the destinations based on dates of the calendar year. E.g. a company has a call center in Delhi and another in Mumbai. The Delhi call center does not operate on National holidays (example 15th August) and the one in Mumbai operates 365 days of the year; all inbound calls to Delhi call center on 15th August are routed to Mumbai call center.

Calls are routed to the destinations based on different days of the week. E.g. a company has call center in Delhi and one in Mumbai. The Delhi call center does not operate on weekends and the one in Mumbai operates for all the 7 days of the week; all inbound calls to Delhi call center on weekends are routed to Mumbai call center.

If a company has multiple call centers, the company can choose to route calls across a number of call centers on a percentage basis depending on the call handling capacity of the call center, e.g. Call center A has 70 seats and Call center B has 30 seats, then the calls will be distributed in the proportion of 70:30.

Prompts the caller to reach an agent or a fax machine.

Calls at the destination can be redirected through the following features- Busy/ No Answer/Route failure. This service ensures maximum call completion.

This service can also be used for disaster recovery. A company has multiple call centers and incase of any emergency or natural disaster one of the call center is not operational, then calls coming to that call center can be routed to other call centers. This assures service to all regions in times of emergencies too.

Hunt groups can be pre-defined so if there is a busy line than the call is terminated on the next available line and the call gets answered.

This feature enables you to allow or restrict phones belonging to specific area. You can choose Black (disallow form this area) or White (allow from this area) list.

This will result in savings as you can focus and spend time on the phone more productively with your real and potential customers and you need not pay for calls received from areas that are not your target markets

Reliance Toll Free Service is portable, so even if you move your business location, you just have to get your RTF to ring at your new location. You will have to take a voice line for terminating calls at the new location.

No, you do not need to have different RTFs for different call center locations in the country. The incoming calls to your RTF can be routed to single or multiple destinations depending on your requirement. E.g. city of origination, time of the day, day of the week, date of the year, percentage based distribution.

Your enterprise pays for local and long distance call charges.

Your enterprise pays for local and long distance call charges.

Yes, Plan migration shall be effected from the next billing cycle in case the migration request is received 15 days prior to the end of current billing period. Otherwise in the next to next billing period.

You will receive a monthly bill.

You would be charged a nominal sum for every instance of change/addition/deletion of features/routing configuration.

If you want to know about the value, please leave your name, address and contact numbers with us; we will be forwarding your requirements to our sales department who will contact you within the next few days. (Lead Coordinators)

service Tax as applicable will be charged on the total monthly bill