Hosted Contact Centre Services (HCCS)

Overview

Experience Global Managed Contact Centre Services. The world economy has witnessed many evolutionary phases since existence, changing the way organisations manage the opportunities around them. Today,businesses constantly need services to reach out to the global customer through a faster, reliable and economical communication platform. The rise of globalisation has therefore brought in a multiplicity of service delivery organisations, geographies, business practices, call centre technologies and communication networks.

Reliance Communications offers its customers a global contact centre experience, combining on demand solutions with value added transport services and a next generation contact centre suite. This approach eliminates the investment on procuring, installing, managing the contact centre and network infrastructure. Reliance Hosted Contact Centre Services (HCCS) are the next generation contact centre suite of services. It is built on an OPEX model, powered by high end management and analytical tools that offers modular features and differentiated value along with transport services.

Reliance HCCS offers dynamic and flexible services to enterprises by providing cost effective integration capabilities for multi-site contact centres. This provides an alternative to premise based solutions, along with, various differentiated feature enhancements like multi-site routing, load balancing, and Intelligent Network (IN) capabilities. It provides a global virtual contact centre experience to customers of varied business sizes by integrating multilocation geographies.

Reliance HCCS supports various transport topologies by helping organisations to explore the benefits of IP. It also helps in improved utilisation of existing TDM contact centre infrastructure while enhancing business continuity capabilities.

Global Delivery platform: