Mobile Internet

How fast is Reliance 3G broadband?

Our network now offers up to 21 Mbps. Actual speeds may vary.

Is the speed guaranteed?

No, the actual speed will depend on several factors—the most important being the coverage in your area, the distance to the network antenna, the building you are in, and the number of people nearby using the service at the same time.

Is Reliance 3G Mobile Broadband different?

Reliance 3G has faster, higher quality and coverage. It has the largest EDGE/3G network in India. We also offer you greater speeds. Our network is 2x faster for downloads (7Mbps vs. 3.6 Mbps) and 5x faster for uploads (2Mbps vs. 0.4Mbps) so you can send your emails with attachments much faster.

Is Reliance 3G Mobile Broadband available all across India?

Reliance 3G is available in 13 circles - Delhi, West Bengal, Mumbai, Himachal Pradesh, Kolkata, Bihar, Orissa, Rajasthan, Assam, Madhya Pradesh, Jammu & Kashmir and North East. If you don't have 3G coverage, you will have a very good EDGE coverage, which gives you good speeds to surf on the internet as well.

Do I need to change the SIM Card for 3G broadband?

No, you just need to have a 3G device. You will be automatically be upgraded to the 3G speeds.

How else can I get 3G broadband?

You can buy 3G dongles /laptops featuring built-in 3G broadband capability from PC manufacturers Lenovo, Acer, Dell, and HP. You will just need to insert the SIM Card on the appropriate slot in your PC. Several of the new models already come with 3G internet.

I already have a USB modem from other operator. Can I use a Reliance 3G SIM Card inside

Yes, whether you have a dongle/modem bought in India or outside you can use the Reliance 3G SIM Card inside as long the modem is not locked. Commonly the modems sold in the INDIA are not locked and you will have no problem in using a Reliance 3G SIM Card. After inserting the SIM Card, you will just need to enter the NetConnect configurations to connect for the first time.

How it be detailed on my bill?

You will see the data traffic as you see today, under the Netconnect services. If you have subscribed to any plan, it will appear in the monthly charges section.

What are the costs if I go out of bundle/beyond my allowance?

You start paying the out of bundle prices of your chosen plan.

Will I receive one or two separate bills?

If you are getting a new SIM Card, you will receive a separate bill for that SIM Card.

What is a dongle?

A dongle is small USB stick that is actually a modem that connects to the internet on-the-go.

Do I need to sign up for data plan if I have a SIM card?

No, you can already start using the services. To subscribe to any plan, just call our Customer care *333, visit one of our Reliance Web World stores or send an SMS to 51234 writing the name of the plan you want.

How long does it take to start using?

The modem installation takes around 5 minutes and it is done automatically.

Can I make calls and use my phone as a modem at the same time?

Yes, you can call and use your phone as a modem at the same time.

Can I change my fixed broadband for 3G Mobile Broadband?

No these products are sold separately.

Where can I purchase the modem?

You can buy it from any Reliance Web World store. You can also buy only our SIM Card and use it inside any modem that is not locked.

Can I return it if I don't have coverage?

No, dongle/modem cannot be returned; however you can unsubscribe from the data plan. But it is highly unlikely that you will not be able to access the internet because Reliance 3G offers superior connectivity and higher coverage penetration.

Can I monitor my usage?

Most of the modems/dongles have usage monitoring on its software. Dongles purchased through Reliance have usage monitor and you can also check our website www.rcom.co.in for usage details.

Can I use my Reliance 3G dongle internationally?

Yes, you can, but you will have to subscribe for international roaming facility.

Can I use it on more than one computer?

Yes. The dongle is a plug and play device, so simply plug the device into another laptop, install the software, and you're good to go!

Can I use it on any laptop/personal computer?

You can use your dongle in most PCs, laptops and Apple Macs. Each dongle may vary slightly depending upon the Operating System you use on your computer (e.g., Microsoft Windows). To ensure your PC, laptop or Mac is supported; please check the system requirements of the device.

What does 'out-of-bundle' mean?

The Reliance 3G mobile broadband plans provide an inclusive amount of data for you to use during a month, e.g., 3GB. If you use more than this amount of data in any one month (billing period) then you will be charged an 'out-of-bundle' rate for the additional data you transfer.

Do I need land line?

No

Is it secure?

It is as secure as fixed broadband.

What comes in the box with the dongle?

The contents of the box will vary depending upon the dongle purchased, please refer to the product specific pages.

Will it work with my Apple PC?

The majority of Reliance 3G dongles work with Mac OS X. Please refer to the product specific pages to check device requirements and compatibility.

Do I have pay something to get 3G plan?

No. If you have 3G phone you can use 3G, you will be charged with the default plan rates for data.

Can I use the dongle as a memory stick?

This feature depends on the dongle provided by the manufacture. IF dongle has the feature you can the internal memory

Will I be able to view videos?

Yes, you can view videos.

Will I be able to download PDF, Word and XLS documents, and MP3s?

Yes, you can download all these files formats.

Can I send and receive faxes?

No you cannot send or receive faxes.

Can I use the data card SIM to make calls in a mobile phone?

Yes. But depends if the feature is available on the dongle you are using.

Where can I check the speed?

You can check the speed by downloading any file from www.download.com and checking the speed on the statistic bar of Reliance 3G dialer while the download is on. Some sites that offer Internet Speed Tests are www.pcpitstop.com or www.numion.com or www.speedtest.in Alternatively, you can download any file and multiply Kb/sec x 8 to get speeds in kbps + 10% for network overload.

What is IOS 5 iMessage?

iMessage is a free instant messaging add-on feature for all IOS 5 users. Here are some of the things you can do with iMessage:

  • Send unlimited text messages via Wi-Fi or 3G
  • Send images, videos, locations and contacts
  • Seamlessly send and receive messages from your iPhone, iPad or iPod touch
  • Share conversations with multiple friends with the Group Messaging feature
  • Track your messages with delivery receipts and optional read receipts
  • Be assured of secure encryption for text messages

How can I activate iMessage?

Navigate to Settings > Messages > iMessage > ON > Activation Confirmation on your iPhone 5 While activating iMessage, you will receive a prompt on your Apple Device "Charges may apply as per carrier tariffs" and will be charged for ILD SMS for activation. You will need to log in using your Apple Id. If you do not have an Apple Id, Click > Create Apple ID (you will need a valid email Id for creating an Apple Id). Once your Apple Id is created, you will receive a confirmation mail on your email Id that you can use to validate the iMessage activation.

How can I send an iMessage?

To send an iMessage, all you need to do is save the email Ids of the recipients in Contacts. Contacts > Tap Email Id > iMessage

Get in touch with us…

Walk in to your nearest

Reliance World or Reliance Mobile Store

Call us on
1800 100 3333

Email us at

customerservice@relianceada
.com

Submit your details and

we will contact you within
48 hrs.