What is BlackBerry® Enterprise Service (Reliance Blackberry Corporate Enterprise)? |
| BlackBerry® Enterprise Service (BES) is an integrated and secure wireless service integrating corporate Lotus/MS Exchange or Novell email accounts with BlackBerry handheld. This however requires a BES server installation. |
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How is BlackBerry® Internet Service different from BlackBerry® Enterprise Service? |
| Unlike BlackBerry® Enterprise Service which requires set-up and maintenance of a BlackBerry® Enterprise Server to manage the link between BlackBerry® smartphone and mail server, BlackBerry® Internet Service provides access to emails upon a simple set-up over the internet. While BlackBerry Enterprise Server gives access to a single corporate mailbox, BlackBerry Internet Service allows you to access 10 e-mail accounts. |
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Will BlackBerry work with my corporate email server which is running Lotus Domino / Microsoft Exchange/Novell? |
BlackBerry works with Lotus Domino, Microsoft Exchange and Novell
- IBM® Lotus® Domino® ver 5.0.3 or later ,6.0.1 Critical Fixpack 2 or later 6.5 or later, 7.0 or later
- Microsoft® Exchange 2000, 2003,2007
- Novell® GroupWise® 6.5 Service Pack 1 or later
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Does BlackBerry work on GPRS or CDMA data platform? |
| BlackBerry has both CDMA as well as GSM network compatible handsets. However the dual mode 8830 Worldphone/ BlackBerry Tour 9630 can be used for international roaming on both GSM -GRPS/EDGE as well as CDMA 1x/EVDO networks with Reliance partner networks. |
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Does the server at Reliance have enough security to safeguard my data? |
| For a corporate customer, the BES is placed behind his/her corporate firewall, security of which lies completely with the customer. However when the mail info travels outside the network, the data is kept secured using Triple DES encryption standard. |
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Can I add the contacts saved on my GSM SIM card to my GSM BlackBerry address book? |
Yes you can add your SIM contacts to your GSM BlackBerry Address Book.
- In the BlackBerry Address Book click the track wheel.
- Click on SIM card phone book.
- Click on the track wheel.
- Click Copy All to the address book.
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How to install desktop manager for BlackBerry? |
| 1. To install the desktop manager on your PC, insert the installation CD. If the installation does not start rightaway, you will need to launch it manually by clicking the Start button and then selecting the Run button. A dialogue box will open as shown in Figure 3.1. |
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| Fig 3.1 |
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| 2. Enter D:\Setup.exe and click the OK button. The installer should start up with a splash screen and then display the welcome screen to the Install Wizard (see Figure 3.2). |
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| Fig 3.2 |
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3. Step through the screens, until you get to the step shown in Figure 3.3, which asks you what kind of installation you will be doing.
This is the first of three screens with questions regarding your Desktop Manager configuration. It asks you whether you want the Desktop Manager to integrate with an email client or server. If you have a BlackBerry Web Client address and want to use only that address, select the Integrate with a New or Existing ISP Email Account option and click the Next button to continue with the installation wizard.
If you want the Desktop Manager to integrate with an email client or server, then select the Integrate with Enterprise Email Account option and click the Next button. |
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| Fig 3.3 |
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| 4. The next step in the wizard, shown in Figure 3.4, asks which email system you are going to work with - Microsoft Exchange or Lotus Notes. Select the appropriate email system and click the Next button. |
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| Fig 3.4 |
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| 5. The last screen, shown in Figure 3.5, asks what redirection method you want to use. If you want redirection to happen at the server and know that your company has installed a BlackBerry Enterprise Server, choose the Redirect Email Using the BlackBerry Enterprise Server option and click the Next button. If you want to use the Desktop Redirector, select the Redirect Email Using the BlackBerry Desktop Redirector option and click the Next button.
Continue the installation wizard until installation is complete. |
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| Fig 3.5 |
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How do I configure the desktop manager? |
| The following sections cover the most common scenarios: |
| Setting the communications port |
 Your handheld must be connected to your computer via a USB or serial cable for the Desktop Manager to do anything with it. When you install the Desktop Manager, the default port may be incorrect. If you get a dialog similar to the one shown in Figure 3.6, you need to change the connection settings.
You can change this by selecting the Option menu, and then the Connection Settings menu item. That will display a dialog similar to the one seen in Figure 3.7.
You should know how your handheld is connected to the desktop PC, but generally speaking, most new devices use USB to connect. If your handheld uses a serial cable, make sure you know which COM port it is connected to. You can change the connection in the Connection drop-down list. If your device is already plugged in to your desktop PC, you can click the Detect button and allow the Desktop Manager to attempt to find it. Lastly, if your device uses a USB connection, but your desktop PC does not have a USB port, you can buy a USB-to-serial converter. If you have this, you should check the Enable USB-to-serial Converter Compatibility check box. |
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| Fig 3.6 |
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| Fig 3.7 |
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Connecting to the Email System  |
If you are integrating with an email system, the desktop manager will attempt to connect to that email system when it is launched. You will see a dialog telling you that the connection is being established.
When connecting to a Microsoft Exchange server using Outlook, you will have to choose the profile that will be used for the connection. In this case, a dialog like Figure 3.8 will be shown. Generally, there will be only one profile in the list and you can simply use that. However, if there is more than one listed and you do not know which one to use, you should ask your IT department.
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| Fig 3.8 |
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| Other Configuration Options |
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| There are only two other things that you can configure in the desktop manager without using one of the applets. The first is the view style of the icons. Like Windows Explorer, you can view the icons of the applets as Large or Small. You can change this setting through the View menu by selecting either the Large Icons or Small Icons menu items.
The other option you can configure is the location of the files that the desktop manager creates during the Intellisync process and for configuration files.
Click the Options menu and select the Data Folder Settings menu item. The dialog, shown in Figure 3.9, shows the current folder being used. To specify another directory, click the Use This Specified Folder radio button and click the Browse button to select a different folder. |
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| Fig 3.9 |
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How to use BlackBerry as a tethered modem? |
Handheld models supported - Black Berry8100 BlackBerry 8800 Wireless Handheld
BlackBerry Desktop Software 4.1 and later
O/S supported - Microsoft® Windows® 2000 and Windows XP
Personal computer or laptop computer with an Intel® 486 or higher processor |
Procedures
1. Install BlackBerry Desktop Software 4.1 or later (one time only).
2. Configure dial-up networking (one time only).
3. Connect the BlackBerry device to BlackBerry Desktop Manager.
4. Connect to the internet using dial-up networking. |
Task 1: Install BlackBerry Desktop Software 4.1 or later on the computer.
When you install BlackBerry Desktop Software, the drivers that enable the BlackBerry device to communicate through the USB port and virtual COM port are installed. The Standard Modem, which is used by dial-up networking, is also installed.
Note: If you are upgrading your BlackBerry Desktop Software from version 4.0 to 4.1, the required Virtual COM Port and Standard Modem might be removed during the upgrade process. If this is the case, re-install BlackBerry Desktop Software 4.1 and choose the Repair option to re-install these components.
You can check via device manager if standard modem is installed. If it is not you can manually.
Troubleshooting (laptop-related issues)
Modem driver install If you installed a recent version of BlackBerry Desktop that came with a 7100t, it should include modem drivers and already be installed. If you need to manually install them, the modem drivers should be located in this directory:
C:\program files\Common Files\Research in Motion\Modem Drivers
However, if you are having problems with these drivers, uninstall, delete all leftover RIM files, and then reinstall the latest version of BlackBerry Desktop.
Also check by going to device manager and opening ports to see if a RIM virtual serial port has been added.
Verifying that modem driver is functioning
Go to Control Panel -> Phone & Modem Options. In the Modems tab, you should see a new Standard Modem on a new port (such as COM5). Click Properties -> Diagnostics -> Query Modem.
In case a modem is not installed, manually add a modem going to go to Control Panel -> Phone & Modem Options, selected modem and add a new modem by selecting the 28800 bps standard modem.
Also please restart the laptop/PC if the issue still does not get resolved... |
Task 2: Configure dial-up networking
Complete the procedure that corresponds with the operating system you are using.
Windows XP Operating System
1. Go to Start > Settings > Network Connections. 2. Double-click New Connection Wizard. The New Connection Wizard opens.
3. Click Next.
4. Select the Connect to the Internet option. Click Next.
5. Select Setup my connection manually. Click Next.
6. Select Connect using a dial-up modem. Click Next.
7. If the Select a Device screen appears, select the Modem - Standard Modem / standard modem 28800 bps check boxes. Click Next.
8. In the ISP Name field, type a name for your connection. Click Next.
9. In the Phone number field, type *99#. Click Next.
10. Indicate which users will have access to the connection. Click Next.
11. Enter the user name (same as your mobile no. prefixed with zero) and password (same as your mobile no. prefixed with zero). Click Next.
12. Click Finish.
13. In the Connect window, click Properties.
In the Properties window, verify that Modem - Standard Modem/ standard modem 28800 bps appears beneath the Connect using heading, and then click Configure.
In the Modem Configuration window, clear the Enable hardware flow control check box and make sure none of the other check boxes are selected. Click OK.
In the Properties window, click OK.
Windows 2000 Operating System
1. Go to Start > Settings > Control Panel.
2. Double-click Network and Dial-up Connections.
3. Double-click Make New Connection. The Network Connection Wizard opens. Click Next.
5. Choose Dial-up to private network. Click Next.
6. In the Phone number field, type *99#. Click Next.
7. Indicate which users will have access to the connection. Click Next.
8. Type a name for your connection. Click Finish.
9. In the Connect window, click Properties.
In the Properties window, verify that Modem / Standard Modem 28800 bps is selected, and then click Configure.
In the Modem Configuration window, clear the Enable hardware flow control check box and make sure none of the other check boxes are selected. Click OK.
In the Properties window, click OK.
Disable IP Header Compression
Make sure TCP/IP Properties (Advanced) "Use IP Header Compression" checkbox is NOT checked. To verify this, do these steps:
1. Start Menu->Network Connections->"BlackBerry Modem"
2. Click Properties Button
3. Click Networking Tab
4. Select "Internet Protocol (TCP/IP)"
5. Click Properties Button
6. Click Advanced... Button
7. Disable "Use IP header compression" checkbox
8. Click all OK buttons to close all dialogs
Also make sure you clear all these checkboxes, if you see any of these checked:
Turn off "Enable Hardware Flow Control"
Turn off "Enable Modem Error Control"
Turn off "Enable Modem Compression"
BES Configuration
Skip this step if you are not on BES. You only need to follow this step if your company gave the BlackBerry to you. If you are at a company and you are on a BES 4.0, your Administrator must enable the "BlackBerry IPModem" setting on the BES. This is a new setting in the Version 4.0 of BES. |
Task 3: Connect the BlackBerry device to BlackBerry Desktop Manager
Connect the BlackBerry device to the computer and verify that BlackBerry Desktop Manager displays Connected. The BlackBerry device must be identified by BlackBerry Desktop Manager in order for the modem to establish a connection.
Important: BlackBerry Desktop Manager must be running for the tethered modem to function.
You might receive a message indicating that BlackBerry Desktop Manager cannot contact the messaging server. If this message appears, click Cancel to proceed. |
Task 4: Connect to the Internet using dial-up networking
Note: During this procedure, do not operate the BlackBerry Browser or any third-party applications on the BlackBerry device. An active data session may interfere with the modem connection. Also, make sure an Ethernet connection is not active at the same time.
1. Connect the BlackBerry device to the computer.
2. Open Blackberry Desktop Manager.
3. Click Start > Settings > Network Connections >.
4. Enter user name and password (both same as 098xxxxxxxx /0-10 digit mobile number); enter the information in the fields provided. Otherwise, leave the fields blank.
5. Click Dial. |
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