Can I upgrade my Blackberry handset / software? |
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Does Blackberry support the following? |
| Item |
Answer |
| MMS |
Yes |
| SMS |
Yes |
| WAP |
Yes |
| BREW downloads |
Yes, but only particular applications, made for Blackberry |
| JAVA Downloads |
Yes, but only particular applications, made for Blackberry |
| Wallpapers download |
Yes |
| Ring tones download |
Yes |
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What is the Operating System on which a BlackBerry handset works? |
| BlackBerry works on a proprietary operating system. |
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Can I browse the Internet with a BlackBerry handset? |
| Yes, BlackBerry handsets have an inbuilt BlackBerry/internet browser. |
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What is Push and Pull technology? |
| When a user logs on to his/ her mail server or mail and demands the mail information, then the customer is ‘pulling’ information for his/her requirement. This would require the customer to connect to the server/website, log into the account and then see the contents to retrieve (pull) the relevant information.
In ‘push technology’ the mail, on reaching the customer’s mail server/mailbox, will be automatically indicated on the handheld over the CDMA network. In this the customer need not log in or go through the above procedure. S/he is always connected after the first-time logging in to initiate the account. |
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How to set up BlackBerry Internet Service mail account? |
| You can configure your BlackBerry Internet Service e-mail account from your BlackBerry handheld or from your desktop through the URL http://www.reliancemobile.blackberry.com. You need to create a new account with username and password and go ahead configuring your email account. |
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How to add filters to BlackBerry Internet Service e-mail account? |
Filters determine which messages are sent to the BlackBerry® device. To add a filter:
- Log in to your BlackBerry Internet Service account.
- Click the Filters icon next to the email account to which you want to add a filter.
- In the Name section, click the Click here link to create a filter for the email account.
- In the Filter name field, enter a name for the filter.
- Choose the criteria for the filter from the Apply filter when drop-down list. For example, you can choose to apply the filter when new messages arrive or when the subject line contains certain text. Choose whether or not the filter should forward messages to the BlackBerry device if the specified criteria are met.
- Click Add Filter. The filter is applied to your account.
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How to integrate a Gmail account with BlackBerry Internet Service account? |
| Post Office Protocol 3 (POP3) access must be enabled in your Gmail account to allow integration with your BlackBerry® account. Once that is done, you can then configure the Gmail account through http://reliancemobile.blackberry.com. Enter the mail server address as pop.gmail.com. |
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How to make changes to folders on a BlackBerry device? |
| You cannot edit, delete, or add folders from your BlackBerry® device. To add, edit, delete a folder, change it in your desktop email programme and reconcile your email messages with your device. |
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I keep receiving an email that tells me I am over my quota. What does this mean? |
| This message means that you're either close to, or have exceeded the capacity of your BlackBerry® Internet Service account. You will not receive any more emails to your BlackBerry® device until you delete some emails to free-up capacity. You will need to login to your BlackBerry® Internet Service account to do this. |
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Will I be charged extra to download the updated version of BB Software? |
| As of now there are no extra charges for this facility. Going forward we might charge a nominal amount. |
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What is the speed of data transmission? |
| Speed of data transmission is as per CDMA standards (maximum 144 Kbps). and EDGE standard (upto 384 Kbps).However BlackBerry uses proprietary compression techniques to utilise the bandwidth the best way to make the feeling of the information as ‘instantaneous’.
In case of GPRS speed of data roaming is as per GPRS standards. |
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How to start using Yahoo! Messenger and Google Talk on BlackBerry? |
| Once you subscribe to BlackBerry Internet Service, Yahoo! Messenger and Google Talk icons appear on your BlackBerry handheld menu. Click on the icons to download the messenger applications. You can then enter your username and password to sign in. Your Buddy List appears along with their presence status. |
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What types of attachments does BlackBerry® Internet Service support? |
All text formats of the following attachment types:
Microsoft® Word 97-XP
Microsoft® Excel 97-XP
Microsoft® PowerPoint 97-XP
Corel® WordPerfect 6-2000
Adobe® PDF 1.1, 1.2, 1.3, 1.4
ASCII text |
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What is PIM? |
| PIM stands for Personal Information Management. This feature allows a user to efficiently manage their personal information management such as to do list, calendar, memo pad etc. |
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Can the PIM items be synchronised over the wireless network? |
| Yes. Verify that the wireless reconciliation is turned ON in the tasks, memo, and address book and calendar options. You must be in wireless coverage area and your BlackBerry® must be connected to the wireless network for PIM items to synchronise over wireless network. |
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A composed message on my handheld has not got sent despite hitting Send. |
There can be few reasons why your message did not get sent. Ensure that your handheld radio is turned on. On the BlackBerry handheld the icon turns the radio on. Ensure that capital 1X/1XEV for CDMA and Capital GPRS/EDGE for GSM is indicated underneath the network connectivity icon. If no identifier appears then you will need to check which network you are currently active on. (Select Options Network to check). If no active network is currently selected, simply click the track wheel and select the Select Active Network option and wait for it to find the carrier.
If there is a clock icon next to the unsent message, you may be temporarily out of the wireless network's coverage area. Sometimes if you move closer to a window, coverage is regained.
If there is an X next to the unsent message, a transmission error occurred. Open the message and scroll to the top. The Message Status field will indicate the problem. |
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When I send a message from my handheld, is there a way I can confirm its receipt? |
| Type <confirm> in the subject field of the message (please note that the square brackets must be included). |
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How do I scroll horizontally to edit text in a long message? |
| Press <Alt> while rolling the track wheel to scroll horizontally. |
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I just received my new handheld and found two new messages before I turned on the radio/network. What are these? |
| These messages are preloaded on the handheld and contain information to acquaint you with your new handheld. |
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Sometimes when I am notified of a new message, and take the handheld out of the holster, the message has already been marked as opened. Other times it is still marked as new. |
| If you are notified of a new message and immediately remove the handheld from its holster, the most recent new message is opened and displayed. It is then marked as opened. You can mark the message as unopened from the open message's menu.
If, however, you are notified of a new message and you remove and immediately replace the handheld in its holster, you will cancel the notification and the message will not be opened or marked as opened. |
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When I choose to file a message in one of my Inbox subfolders the message disappears. |
| Ensure that your message options are not set to hide your filed messages. On the Home screen, click the Messages icon to display the list of messages on your handheld. Click the track wheel and select Options. Set the Hide Filed Messages field to No. |
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Why am I receiving duplicate messages? How do I fix it? |
| The handheld is not in an area of sufficient wireless coverage, therefore it cannot send an acknowledgement to the BlackBerry Enterprise Server, to confirm it has received the message. The issue will be resolved once the handheld returns to an area of sufficient wireless network coverage. |
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How to retrieve a password-protected PDF attachment? |
To retrieve a password-protected Adobe® PDF file:
Open the message containing the attachment on the handheld. Click the Track wheel and click Open Attachment from the menu. The Attachment screen opens. Scroll to the file name of the document, click the Track wheel and select Password. The Enter Password prompt appears.
Enter the password and click enter. Go to Table of Contents or Full Content and click Retrieve.
Note: Attempting to access a password-protected document other than a .pdf file will not display a prompt for the password. The attachments will timeout displaying an X beside the attachment. If a resend is attempted the following message will be displayed on the handheld "Password not supported for this format. Resend.” |
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How to view cell content in spreadsheet attachments? |
| When you select a cell, the content appears at the top of the screen. If the contents are too long to see, click the cell. Click View Cell. To view the contents of all the cells in a column, click the column label at the top of the screen. Click Fit. |
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When I view an attachment, I receive message ‘skipped content’. What does that mean? |
| The skipped content bar appears in a document attachment when more content is available, but it has not been retrieved. To retrieve skipped content, click the skipped content bar. Click More. |
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Can I ‘power forward’ an email with an attachment that cannot be opened? |
| Yes, you can forward the attachment to other email accounts even if you cannot open it. |
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Can I take printouts from my BlackBerry? |
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Can I view JPEG /image files while surfing on BlackBerry handset? |
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Can I download attachments from my web-based email? |
| Yes but only Microsoft Office text-based attachments. |
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Can I provision an Auto Reply to the emails that I receive on my BlackBerry? |
| Auto Replies cannot be set on the Blackberry. |
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Can I edit the original message while using the "reply to" or "forward" handheld function? |
| No. You cannot edit the original message when you are using the "reply to" or "forward" handheld function because this content is not sent from the handheld. |
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Can I change the default e-mail account that is used while sending messages from the messages List? |
| Yes. In the device options, click Advanced Options. Click Message Services. Set the <Messaging (CMIME) field> to the e-mail account you want to set as default mail account to send messages. |
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How do I cut and paste text on a handheld? |
| In an editable field move the cursor to the text that will be cut or copied. Press the ALT key. Click the track wheel. Roll the track wheel to highlight text.
Click the track wheel and select Cut Selection or Copy Selection.
Place the cursor in an editable field. Click the track wheel and select Paste Selection. |
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How do I edit my auto signature on BlackBerry? |
Open BlackBerry Desktop Software under Start > Programs > BlackBerry Desktop Manager.
Double-click on redirector settings. Click on the General tab.
The Auto Signature section will be at the bottom of the screen make the appropriate changes, Click OK. Note: There may be a default signature. Cradle the handheld and synchronise. |
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When viewing my contacts, the contacts are displayed as . |
| The contacts in Outlook must specify First Name, Last Name or Company. The handheld can then be synchronised with the desktop to apply changes to the Address Book. |
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How do I remove all data on my Blackberry Handheld? |
Place the BlackBerry™ handheld on the cradle. From the desktop manager, double-click the Application Loader icon. The Application Loader Wizard window appears. Click Next. The Handheld Application Selection window appears. Ensure that the appropriate applications are selected and click next. The Completing the Application Loader Wizard appears. Click Advanced. The Handheld Data Preservation window appears. Select Erase all application data and Erase all currently installed applications, and click Next. Click Finish. The handheld resets. This might take several minutes.
Alternatively you can also goto BlackBerry Menu and Tab Options>>Security Options>> General settings and press BlackBerry menu button and choose an option of "Wipe handheld".
This will erase all data from the handset. |
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What is the third party software available? Where can I buy Third Party applications? |
| There are various third party software available on the internet ranging from Productivity applications to games and can be purchased online. However, we request you to please go through the terms and conditions of the Handheld Warranty very carefully as downloading of Third party applications can affect the Warranty of the handheld. |
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Can I down load JAVA or BREW based games that are available on Reliance Mobile World onto my BlackBerry? |
 No this facility is not available. |
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What is the probability of virus affecting the handheld? |
| A virus cannot affect the handheld since it displays only the text data. |
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What do I do if I receive the message "User ID and password are invalid", while logging in to BlackBerry Internet Service website? |
| Verify that the User ID and password are correct. Or Verify the BlackBerry® Internet Service account is active and not locked. Or Contact the carrier and unlock the account. |
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The following error message is displayed when attempting to send an email message: No email services please connect handheld to your PC. Why is this? |
| This indicates a missing or corrupted service book. Log in to your BlackBerry® Internet Service account and under Settings, select Service Books. Click Send Service Book. An activation message will appear in the handheld inbox. Go to Options, Service Book and verify the new service book displays Web Client. Select the service book and click the Track wheel to accept it. Email service should function properly. |
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The user does not have the option to reply or forward an email with BlackBerry® Internet Service account. Why is this? |
| This indicates that the BlackBerry® Internet Service book has been removed or is no longer valid.
Log on to your account on the BlackBerry® Internet Service site. Under Settings, Select Service Book. Click on Send Service Books. Once you receive the confirmation on your handheld that your account has been activated, go to Options > Service Book. Highlight the web client service book, and click the Track wheel and select Accept. All new messages sent to the BlackBerry® Internet Service account will have the option to reply or forward. |
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I am able to receive but not send messages via the BlackBerry® Internet Service. |
| You need to delete the Desktop [CMIME] service book.
Warning: If you use BlackBerry® Enterprise Server or BlackBerry® Desktop Redirector, do not remove the Desktop [CMIME] service book.
From the Home screen, click Options. If you are running BlackBerry® Device Software 4.1 or later, click Advanced Options, then Service Book. If you are running BlackBerry® Device Software 4.0 or earlier, click Service Book. Click the Desktop [SYNC] service book and select Delete. In the Are You Sure? Dialog box, click Delete. |
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Internet Browser icon does not appear on the device. |
| Register your device with the wireless network again. Go to http://reliancemobile.blackberry.com and log in to your account. Under Settings, on the left side of the page, click Service Books. Click Send Service Books. Note: Internet Broswer icon will not appear in the Reliance E-Lite plan. |
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Not able to find PIN or MIN or IMEI of the device. |
| On the Home screen, click the Options icon. Choose Advanced Options. Click Host Routing Table. Click the Track wheel, then Register Now. If the above tasks do not resolve the problem, contact reliance customer care |
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After sending a message from my BlackBerry® Internet Service account, I receive a message with the following subject: Warning: could not send message for past 4 hours. Why is this? |
| You receive this message because it could not be delivered to the recipient's address. This occurs when the messaging server hosting the recipient's email account is unavailable for a period of time. The message will be delivered when the messaging server becomes available. You do not need to take any action, and you will be notified if your message could not be delivered. |
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Why are some messages sent to the device even though a filter is created? |
| Filters must be enabled before they apply to your messages. In the messages option, click Email Filters. Verify that the check boxes besides all the filters that you want to apply to your messages are enabled. Verify that the filters are in correct order so they can apply to your messages properly. |
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How to handle conflicts between the device and desktop e-mail programme while synchronising? |
| A conflict might occur if you edit the same item on your BlackBerry® device and in your desktop email program before synchronisation occurs.
You can set whether device or desktop email program takes precedence when a conflict occurs. In the messages, option, click Email Reconciliation. Set the ON Conflicts field. You can set this option for each email account. |
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