Reliance Communications
 
Roaming - GSM
 

Now the all new BlackBerry GSM SIM card gives you the facility to stay connected with your friends across the world while roaming abroad.

With the new SIM card, you can roam across more than over 250 countries across 700 networks and use BlackBerry data services



How can you subscribe

To subscribe for the BlackBerry GSM SIM card, please visit the nearest Reliance World and submit the subscription form duly filled in along with the security deposit. There is no charge for switching to the new SIM card.

Subscription Charges

Security Deposit (Rs.)

4000/- *

Monthly Rental (Rs.)

150/-



* The deposit mentioned above is a standard deposit. However additional deposit may be applicable based on the discretion of RCom Credit Services.

Activation of International Roaming on BlackBerry GSM SIM card

 To use International Roaming facility you need to have International Long Distance service (ISD service) activated on your BlackBerry Device
 Register for the International Roaming service at any Reliance World or Reliance Mobile Store by filling a World Roaming subscription form along with the eligible security deposit.

Using the BlackBerry GSM phones while roaming

Step 1 - On your BlackBerry handheld, go to R-Menu tab, in the main menu and select Roaming option. Once you have selected Roaming option, it will display 2 options - NATIONAL and INTERNATIONAL. On the BlackBerry Curve 8900, you will need to go to ->> Main Menu --> Set up --> R-Menu

Step 2 - Select INTERNATIONAL option

Step 3 - Switch off and then switch on your BlackBerry handheld. Automatically your BlackBerry handheld will latch onto the available network.

Step 4 -In case your BlackBerry handheld does not latch on to any network then you have to go to Options tab in your handheld and select Mobile Network and available networks will appear. Select a network and you can make and receive calls.

Step 5 - Once you arrive in India, select NATIONAL option again to latch on to the Reliance Network.

Please note the options will read as HOME and ROAM in place of NATIONAL and INTERNATIONAL in case you are using the older Reliance GSM sim card

How to Dial While You Roam Abroad:

Dialing Plan while  roaming on GSM networks
Dialing within the Visited Country
To Landline + <area code> < Telephone number>
To Mobile + <mobile number>
Dialing outside the Visited country
To Landline + <country code> <area code> <telephone number>
To Mobile + <country code> <Mobile number>

For example, if you are calling from USA

 To call a landline number in New Jersey, please dial “+ 908 New Jersey phone number”
 To call a mobile in New Jersey dial: “+ New Jersey Mobile Number”
 To call a fixed line number in Mumbai please dial “+ 91 22 your home phone number”
 To call mobile in Mumbai dial: “+ 91 98xxxxxxxx”

Handset suitability for GSM partner networks

For roaming on GSM partner networks, you need to insert the your Black Berry GSM SIM in a suitable GSM handset

 For accessing 900/1800 MHz networks, you need to use a dual band BlackBerry GSM SIM handset.
 For accessing 1900 MHz networks, you need to use a Tri-band BlackBerry GSM handset.
 For accessing 850 MHz networks, you need to use a Quad band BlackBerry GSM handset.
 For accessing 3G services, you need to use a 3G enabled BlackBerry GSM handset.

Country Wise GSM International Roaming Rates:

International Roaming with the BlackBerry GSM SIM gives you the most economical International roaming rates across the World.

Data and Voice roaming charges in the GSM network countries.

Before you leave India

 Ensure that International Roaming and international long distance facility is activated on your phone.
 Deactivate call forwards on your handset.
 Ensure that you select “International” option on your phone while you are roaming abroad.
 Ensure that your frequently-used numbers are stored in your phone book in the international dialing pattern.
 Carry your phone charger, travel adapter and extended batteries along with you.

Caller tunes

To set the busy caller tune SMS CT INTL < time in hrs> to 51234 ( toll free)

Charges -
Subscription - Rs 30 / 30 days
for Non CRBT - Rs 2/tune/day

For CRBT customer - CRBT - Rs 2/tune/day

Deactivation of BlackBerry GSM SIM card roaming service

If you wish to make use of our International roaming services in future, we recommend that you to keep the International Roaming Service activated.

For disconnection, visit any of our Reliance World. The security deposit collected against the International roaming service will be credited back to your account on permanent disconnection of the service.

Even if your International Roaming service is disconnected, you may reactivate the service when you visit abroad again.

Note:

 On returning to India, just switch off and switch on your GSM handset. Select National option and use it like before.
 The incoming caller number will be passed on to the customer subject to availability of the same from the other service provider.

For customers using the normal Reliance GSM SIM card

We recommend you migrate to the new BlackBerry GSM SIM card



No of countries and networks supported with the new BlackBerry GSM SIM card

Old Reliance GSM SIM New BlackBerry GSM SIM
Voice 180 514
Data services 68 383
3G


How to avail the new SIM card ?

To avail of the new SIM card, customers just need to visit their nearest RW outlet and swap their old SIM cards with the new BlackBerry GSM SIM card. There is no charge for switching over to the new BlackBerry GSM SIM card.

Please Note -

1. Kindly carry your identification proof for the SIM change process. 2. After a SIM change has been performed by the RW Outlet representative, all BlackBerry services except Emails will start working automatically. To resume Email services, for BIS, contact Reliance BlackBerry Customer Care and for Enterprise contact your BES Administrator.

Roaming Charges for subscribers using the Reliance GSM SIM

 
Call 30336363 from
any phone or * 363
(toll free) from your Reliance BlackBerry

Email
customercare.blackberry
@relianceada.com


While Roaming
Call 91 22 30333636

*(toll free) when called from India.

*International Long distance charges applicable when dialed from abroad.

Email:
Customercare.IR
@relianceada.com