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Landline Phone
What is the Reliance Fixed Line Phone all about?
Reliance Fixed Line Phone is an intelligent landline phone service, which not only allows you to make and receive calls, but also adds convenience to voice communication. It provides a host of intelligent features and services, which are designed to improve user experience right from the first call.

Be it ease of calling, Handsfree talking, Information on missed and received calls or using various phone services, the Reliance Fixed Line Phone comes with a sleek and smart telephone instrument that makes telephony easy and enjoyable.
Can I get an additional instrument? If Yes, How?
No
Can I use my own Telephone Instrument?
Yes, you can use your own telephone Instrument. However, some features may not work with your instrument. Services such as Call Waiting CLI, Voice mail indication, etc may not be available in case your instrument does not support ETSI FSK signaling
Can I terminate Reliance Fixed Line Phone on an EPABX/KTS?
Yes, you can terminate the Reliance Fixed Line Phone on EPABX/KTS equipment. Users behind the EPABX can share the line, one user at a time.
Can I use the existing telephone wiring for your connection?
Yes, provided it is certified as healthy by our Field Engineering Officer
What are the applications supported by the Reliance Fixed Line Phone?
The Reliance Fixed Line Phone supports Voice Telephony Where a dedicated phone line is required for an individual As analog trunks, where a few lines are shared between multiple users (e.g. a 4 by 16 Key telephone system (KTS), where 16 users can achieve PSTN connectivity through 4 lines) As analog trunk by medium or large size PBX equipment, where there is no provision for accepting digital trunks
Can I migrate to Reliance Centrex service from Reliance Fixed Line Phone?
Yes, you can easily migrate to the Reliance Centrex service if you already have an existing Reliance Fixed Line Phone. All you need to do is fill up the required customer application form and we shall carry out the required changes.
What are the free features available with Reliance Fixed Line Phone?
The following features are available with Reliance Fixed Line Phone:

  • Standard Features
  • CLIP (Calling Line identification Presentation) i.e. Caller ID
  • Call Waiting
  • Call waiting CLIP
How is Reliance Fixed Line Phone different from other landline phones and beneficial to me?
It is different from other landline services in the following aspects –

It employs “Intelligent FSK telephony” for an enhanced user experience. A sleek and smart instrument is provided with every connection. It is packed with a lot of features and these are all available without any extra charges. It has certain features, which are not available with any other phone service in the country. [E.g. Call waiting CLI, Menu driven activation of network features like Call Forwarding, One touch feature keys and so on.

  • It has the most competitive rate plans in the country.
  • You can order this service from anywhere in the country.
  • It is backed by a 24x7 world-class customer service and support team.
Can I have a common bill for all products/ services across all locations?
You can have a common bill for services across all locations provided these services fall under the same Billing Account Number (BAN). For more information, please contact our sales representative.
What proofs do I need to submit with my application form?
If personal/ individual:

Proof Of Address: (Copy of any one of) Lease Agreement, Electricity bill, Telephone Bill, Ration Card, Bank or Credit Card statement, Employers’ certificate.

(Address proof should not be more than 3 months old – except for ration card and lease agreement)

Proof of Identity: (Copy of any one of) Voter’s card, passport, PAN card, driving license, and photo identity card issues by an institution.

If under a corporate name/identity:

Proof of Address: (Copy of any one of) Telephone/ electricity bill, bank statement, lease agreement.

(Address proof should not be more than 3 months old – except for lease agreement)

Proof of Identity: Inquire the corporate profile of the customer whether proprietorship or otherwise). Proof of identity is required for Proprietorship firms only.

(Note: Not required for other corporate (govt., public limited, pvt. limited, PSU, Trust, regd. society).

Self attested identity proof of the proprietor (Voter’s card, passport, PAN card, driving license, photo identity card issues by an institution) and document certifying proprietorship.
 

 

Call

Wireless Phone:

For Postpaid:

For any service
 
- Dial * 222 from your reliance phone
- Dial 30333333 from any other phone

For Prepaid:

For account balance
 
- Dial *367 or SMS ‘BAL’ to 53670
   
For account balance, recharge and language change option
 
- Dial *369
   
For any other service
 
- Dial *333 from your Reliance Phone
- Dial 30333333 from any other phone


Landline Phone:
For assistance / information regarding Reliance broadband & voice services call 30337777 or 1800 3000 7777 (Toll Free) or 198 (Toll Free for grievance redressal & reachable only from Reliance Landline phone)
Dial *377 from your Reliance landline phone.
 
Our endeavor is to resolve your complaints at your first point of contact, however if you are not satisfied with resolution provided by our Complaint Cell, you can register your appeal with the appellate authority in your circle in writing along with the Complaint number provided by the Complaint cell for resolution. The complaint will be resolved within 33 days from the date of filling written appeal with the Appellate Authority

Operation hours: Monday to Saturday between 9.30a.m. to 6.00p.m. (Excluding public holidays, 1st & 3rd Saturday and national holidays).
 

Online Service Request

Customer service form
Reliance Landline Complaint Registration Form
 
Email
customercare@relianceada.com
 

Write to us

Reliance Communications Limited
Dhirubhai Ambani Knowledge City
Navi Mumbai 400709, India.
Tel No: 3037 3333