Reliance Communications
 
Wireless Internet Customer Care
Self Service
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Wireless Internet
I am experiencing slow internet connectivity on my data card.
Following tips will come in handy if you are experiencing a slow internet connection:

  • Delete temporary internet files.
  • Disable the firewall of operating system (if anti-virus is installed).
  • Check signal strength of phone.
  • Check for virus, spyware and any other malicious programmes on your desktop/laptop.
  • Reinstall the phone’s modem driver.
When connecting, operating system indicates connection as busy.
This may be because the driver is not installed correctly or a different modem is currently used.Remove the data card and reinstall client software. Re-insert data card & try again.

  • Confirm that the modem driver is installed correctly in the device manager.
The dialer software reports either ‘Not In Service’ or it reports only 1 or 2 bars of signal.
Ensure that the USB modem is plugged properly in the USB port. Close the software and re- launch it. If the card is still unable to pick up a valid signal, then it means that the coverage is poor.
While connecting, operating system indicates that it cannot connect to remote computer.
Check for the following:

  • Confirm that data service is enabled.
  • Set network parameters as per the operator offer.
  • Uninstall other dialling programmes or restore operating system so that there is no conflict with any other dialling application.
  • Upgrade to latest client software.
  • Try to change position as CDMA signal may be too weak.  
  • Pull out the antenna.
After sometime my Notebook automatically shuts down showing the message “Windows NT authority error, remote procedure call, your windows will shut down in -----”
This is a case of the Blast virus. Visit the following website and take the recommended action: http://support.microsoft.com/default.aspx?scid=kb;en-us;826955.If the problem persists, get your PC checked.
After attempting to make a connection in dialer software, the status window indicates: “There was no answer.”
Ensure that each of the phone, user name and password fields have been filled in accurately.
I am able to make calls and send SMS, but I cannot connect to the network.
Your modem driver is not installed correctly. You need to reinstall the client software, insert your data card and connect.
The connection auto-disconnects after being connected to the network for 3 to 5 minutes.
The required service pack has not been installed in the operating system. You need:

  • Service Pack 4 for Windows 2000 OS.
  • Service Pack 2 for Windows XP OS.
How to create a new network setting?
  • Enter [Setting / Network Connection Settings].
  • Click<new>button.
  • Input name in <Profile Name>.
  • Input information as required.
  • Click <Save> to finish.
Understanding common error messages

635
An unknown error occurred.

Correction:
Restart your computer to make sure that all recent configuration changes have taken effect.

645
An internal authentication error occurred.
Correction:
Restart your computer to make sure that all recent configuration changes have taken effect.

680
This is a modem related error.

Correction:
Kindly remove the data card and reinsert it and check in dialer software window that the dialing number or phone number type is #777.
If yes, restart PC/Laptop and connect again.
If all above fails, uninstall and re-install driver. To uninstall data card software- Go to Start -> Settings -> Control Panel. Open Add or Remove Programs. Select the program of data card from the list & click on Remove to uninstall the data card. To install datacard software - Run the setup file of data card software from the CD & follow the instructions.

691
This is an authentication error.
Correction:
Check whether the username and password are entered and are correct.

718
A PPP conversation started, but terminated because the remote computer did not respond within an appropriate time.

Correction:
Uninstall and re-install driver and try after sometime.
To uninstall datacard software:

  • Go to Start -> Settings -> Control Panel. Open Add or Remove Programs. Select the program of data card from the list & click on Remove.

To install data card software:

  • Run the setup file of data card software from the CD & follow the instructions.

721
A PPP conversation was attempted, but the remote computer did not respond.

Correction:
Uninstall and re-install driver.
To uninstall data card software:

  • Go to Start -> Settings -> Control Panel. Open Add or Remove Programs. Select the program of data card from the list & click on Remove.

To install data card software:

  • Run the setup file of data card software from the CD & follow the instructions.

 

Call

For Wireless Internet:

Dial *355 from any wireless Reliance number or call 1-800-3000-5555 (toll-free) from any phone
Dial 30335555 (toll free for Reliance Network) from any landline or after adding the local area code, from any mobile. In case your city has less than an 8 digit local no., simply delete the right most digit in the given telephone no., so for a 7 digit local number, call 3033555.
On calling our helpdesk number, you will be prompted to key-in the 10 digit MDN number (data card number starting with 93) and then, our executive will address your queries / service requests.

For Wired Internet:

For assistance / information regarding Reliance broadband & voice services call 30337777 or 1800 3000 7777 (Toll Free) or
Dial *377 from your Reliance landline phone.

 

Online Service Request

Customer service form
Reliance Landline Complaint Registration Form

 

Email

For Wireless Internet:

You can e-mail your queries/service requests with your contact details to

datacard.support@relianceada.com  if you are High Speed 1x customer or
netconnect.broadband@relianceada.com if you are a Broadband+ customer

Our helpdesk executive will call you back shortly.

For Wired Internet:

broadband@relianceada.com

 

Write to us

Reliance Communications Limited
Dhirubhai Ambani Knowledge City
Navi Mumbai 400709,
India.
Tel No: 3037 3333