What is Internet.Org?
Ans- It’s a website that is jointly launched by Reliance & Facebook in India, having a host of Free Services /websites which are FREE of Charge to Reliance Customers. Some of the services are Facebook, OLX, News, Cricinfo, Weather updates, Job Search, and many more.
Is Internet.Org service available for all Reliance Customers?
Ans- Initially the service is available only in 6 circles: Gujarat, Mumbai, Maharashtra, Andhra Pradesh, Kerala & Tamil Nadu/Chennai for Reliance customers (Prepaid & Postpaid GSM & Prepaid CDMA only)
Does the customer need to buy any Data or special pack to avail of Internet.org benefit?
Ans- No. Reliance Prepaid GSM/CDMA & Postpaid GSM Customers do not require to buy any special pack to use the service. Internet.org is Free of Charge to Reliance GSM Prepaid & Postpaid and Reliance CDMA Prepaid users in the 6 circles (GJ, MH, MU, AP, KL, TN/CH)
Is this service available to Reliance GSM Postpaid customers?
Ans: Yes. Postpaid GSM customers of Reliance can use Internet.org for FREE. For Postpaid CDMA customers however the service is NOT Free.
What all Free services are covered under Internet.org?
Ans: Free services include the following: Free News on sites like Times of India, NDTV and Aaj Tak, etc. Cricket updates on Cricinfo, Job search, Weather updates, Train and flight schedules, dictionary service, Language Translator, Health related Information, Daily horoscope & astrology, OLX, Wikipedia & much more. Facebook is also available for Free.
Is there an Internet.org app available for Smartphones?
Ans: App is available only for Android smartphones as of now. However, everyone can use the website www.internet.org
for FREE. Android users can download the internet.org app from Google Play Store.
Is this service available for all subscribers?
Ans: Currently, Internet.org has been rolled out for 6 circles: Gujarat, Maharashtra, Mumbai, Andhra Pradesh, Kerala and Tamil Nadu/Chennai for Reliance GSM Prepaid & Postpaid, and for Reliance CDMA Prepaid. For the other circles, the service will be rolled out soon.
Are there any charges at all in Internet.org?
Ans: No. Internet.org has Zero Charges. Reliance GSM Prepaid/Postpaid & CDMA Prepaid customers will NOT be charged for using this site.
Is Internet.org also available for Postpaid users?
Ans: Yes, it is available for Reliance GSM Postpaid users. But it’s NOT available for Reliance CDMA Postpaid users.
Is Internet.Org available across India for all circles?
Ans: It is currently only available in 6 circles for Reliance customers (GSM Prepaid/Postpaid & CDMA Prepaid). The 6 circles are: GJ, MH, MU, AP, KL, TN/CH
What will happen to the Data Pack user’s Data Quota when he uses Internet.org?
Ans: For Prepaid GSM & CDMA Users, there will be NO depletion from their Data Quota or from Main Account balance on using Internet.org. Postpaid GSM Users will also NOT be charged for Internet.org. However, for Postpaid customers that have a Data Quota, even though their Data Quota will not deplete, but on PCRF this usage will be accounted for.
Is Internet.org also available Free of charge for Reliance CDMA users?
Ans: For CDMA Prepaid users, it is Free of charge. But internet.org is NOT available for CDMA Postpaid usres.
What all is covered under Internet.org free usage?
Ans: ALL the sites and services that are listed and hosted in the website www.internet.org
are FREE of charge for customers. Customers can browse and use the complete sites, except for few sites where photos & videos are disabled. Also, if the customer clicks on a link that directs him to a different website which is outside of www.internet.org
hosted sites, then he will be given a prompt with the message informing him that he is stepping out of the Free website www.internet.org
and informed that will be charged as per his data tariff.
Is the Internet.org App download also FREE?
Ans: No. Download charges for the Internet.Org App will NOT be Free.
I am using Internet.org app/site, but still got charged for Data. Why?
Ans: www.internet.org usage is NOT Charged and is completely Free of charge. However if the customer gets charged for data, the reason for charging could be one of the following:
- Customer clicked on a link which is outside the listed sites (eg.a external link to other sites)
- Customer’s smartphone has some applications running in the background, utilizing data
- Customer clicks on pictures or videos, where he is advised that it is chargeable as per his data tariff
Will Reliance Netconnect subscribers also be able to use this facility?
Ans: Currently internet.org is made available for Mobile users i.e. small screen, big screen is currently out of scope
The Internet.org App is not available in the Google Play Store (We tried doing at our end)
Ans: Internet.org is available through Google play store, this was made available at 3 PM on 10th Feb'15.
We tried searching it via PC, wherein it gives an error as “This app is incompatible with all of your devices” refer below snapshot.
Ans: Pls refer revert on Q.16
Can a non Reliance user download this App?
Ans: YES, but it will only work for Reliance users for the 6 circles. Currently this services is with single operator in India i.e. Reliance
Can Windows & Apple (IOS) users download this App?
Ans: Currently internet.org app is not support on iOS and Windows platforms. Only Android app is currently available for Internet.org
What will happen if a customer does not download the App & directly surfs FB or any other sites (from the list shared), will he be charged for the same?
Ans: Customer can access these free links thru internet.org to get free benefits as we are providing basic services free through internet.org link. In case customer surfs FB/other sites directly he will be charged.
Can a non Reliance customer use the App & the benefits free of cost?
Ans: No currently the internet.org tie up is only with RCOM and no other service provider in India will be able to use these services (neither free nor chargeable)
Can a Reliance user use the list of sites without downloading the App directly from the Internet.Org website?
Will a user be charged to surf on Internet.Org website directly?
Ans: All the links under internet.org will be Free. Please note we provide free basis services thru each link under internet.org, incase customer chooses to use more than basic services he will receive charging alert on his handset.
Do we provide our InstaCare App free to our subscribers via this? If not just a suggestion we may provide InstaCare free with this.
Ans: No currently we do not have the InstaCare App on the partner list of free services
Is Internet.org available for iPhone & iPad?
Ans: Yes. iPhone/iPad can access internet.org