I am experiencing slow internet connectivity on my data card.
Following tips will come in handy if you are experiencing a slow internet connection:
- Delete temporary internet files.
- Disable the firewall of operating system (if anti-virus is installed).
- Check signal strength of phone.
- Check for virus, spyware and any other malicious programmes on your desktop/laptop.
- Reinstall the phone’s modem driver.
When connecting, operating system indicates connection as busy.
This may be because the driver is not installed correctly or a different modem is currently used.Remove the data card and reinstall client software. Re-insert data card & try again.
- Confirm that the modem driver is installed correctly in the device manager.
The dialer software reports either ‘Not In Service’ or it reports only 1 or 2 bars of signal.
Ensure that the USB modem is plugged properly in the USB port. Close the software and re- launch it. If the card is still unable to pick up a valid signal, then it means that the coverage is poor.
While connecting, operating system indicates that it cannot connect to remote computer.
Check for the following:
- Confirm that data service is enabled.
- Set network parameters as per the operator offer.
- Uninstall other dialling programmes or restore operating system so that there is no conflict with any other dialling application.
- Upgrade to latest client software.
- Try to change position as CDMA signal may be too weak.
- Pull out the antenna.
After sometime my Notebook automatically shuts down showing the message “Windows NT authority error, remote procedure call, your windows will shut down in -----”
After attempting to make a connection in dialer software, the status window indicates: “There was no answer.”
Ensure that each of the phone, user name and password fields have been filled in accurately.
I am able to make calls and send SMS, but I cannot connect to the network.
Your modem driver is not installed correctly. You need to reinstall the client software, insert your data card and connect.
The connection auto-disconnects after being connected to the network for 3 to 5 minutes.
The required service pack has not been installed in the operating system. You need:
- Service Pack 4 for Windows 2000 OS.
- Service Pack 2 for Windows XP OS.
How to create a new network setting?
- Enter [Setting / Network Connection Settings].
- Click<new>button.
- Input name in <Profile Name>.
- Input information as required.
- Click <Save> to finish.
Understanding common error messages
635
An unknown error occurred.
Correction:
Restart your computer to make sure that all recent configuration changes have taken effect.
645
An internal authentication error occurred.
Correction:
Restart your computer to make sure that all recent configuration changes have taken effect.
680
This is a modem related error.
Correction:
Kindly remove the data card and reinsert it and check in dialer software window that the dialing number or phone number type is #777.
If yes, restart PC/Laptop and connect again.
If all above fails, uninstall and re-install driver. To uninstall data card software- Go to Start -> Settings -> Control Panel. Open Add or Remove Programs. Select the program of data card from the list & click on Remove to uninstall the data card. To install datacard software - Run the setup file of data card software from the CD & follow the instructions.
691
This is an authentication error.
Correction:
Check whether the username and password are entered and are correct.
718
A PPP conversation started, but terminated because the remote computer did not respond within an appropriate time.
Correction:
Uninstall and re-install driver and try after sometime.
To uninstall datacard software:
- Go to Start -> Settings -> Control Panel. Open Add or Remove Programs. Select the program of data card from the list & click on Remove.
To install data card software:
- Run the setup file of data card software from the CD & follow the instructions.
721
A PPP conversation was attempted, but the remote computer did not respond.
Correction:
Uninstall and re-install driver.
To uninstall data card software:
- Go to Start -> Settings -> Control Panel. Open Add or Remove Programs. Select the program of data card from the list & click on Remove.
To install data card software:
- Run the setup file of data card software from the CD & follow the instructions.
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