Reliance Mobile/Hello Customers can Call Us:

Postpaid: For any queries about our products or services please dial *222 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Prepaid: For any queries about our products or services please dial *333 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.

Write to us by e-mail at :
customercare@relianceada.com

Write to :
A Block, 2nd Floor,
Reliance Communications Limited
DAKC, Kopar Khairane,
Navi Mumbai – 400 710
Fax: 022 303 88005

Our endeavor is to resolve your complaints at your first point of contact, however if you are not satisfied with resolution provided by our customer care you can register your complaint with the Nodal Officer in your circle from Monday to Saturday between 9:30 am to 6:00 pm. (excluding public holidays, 1st & 3rd Saturday and national holidays)

Nodal Turn Around Time :

In case you feel that the response from the Nodal officer is not satisfactory you can approach our Appellate Authority for resolution, from Monday to Saturday between 9:30 am to 6:00 pm. (excluding public holidays, 1st & 3rd Saturday and national holidays)

Appellate Turn Around Time:

Click here to download the Appeal Form

Click here for Manual of Practice

"To avoid unwanted telemarketing calls, register your telephone number in NDNC Registry. Call 1909 or SMS to 1909 with keywords 'START DND' for registration and 'STOP DND' for de-registration.
Reliance Broadband Customers can call on *377 or 3033 7777/1800-3000-7777(from any phone).

DoT Public Grievance Cell

For contact details of Public Grievance Cell setup by Department of Telecommunications, M/o Communications & I.T, please click here