Reliance Mobile/Hello Customers can Call Us:
Postpaid: For any queries about our products or services please dial *222 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.
Prepaid: For any queries about our products or services please dial *333 ( Chargeable at 50p / 3 min for Agent assistance ), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial 9018090180.
Deactivation of Value added services (VAS):
1. You can call our toll free number 155223 for deactivation of your VAS packs at your convenience.
2. To deactivate VAS packs thru SMS, type "STOP" and send to 155223 (tollfree)
Write to us by e-mail at :
Write to :
A Block, 2nd Floor,
Reliance Communications Limited
DAKC, Kopar Khairane,
Navi Mumbai – 400 710
Fax: 022 303 88005
Our endeavor is to resolve your complaints at your first point of contact, however if you are not satisfied with resolution provided by our Complaint Cell, you can register your appeal with the appellate authority in your circle in writing along with the Complaint number provided by the Complaint cell for resolution. The complaint will be resolved within 33 days from the date of filling written appeal with the Appellate Authority
Operation hours: Monday to Saturday between 9.30a.m. to 6.00p.m. (Excluding public holidays, 1st & 3rd Saturday and national holidays).
To appeal please download the appeal form here. To view this form correctly, you will need Adobe Acrobat Reader.
Appeal to President - Customer Services
We are committed to resolving all your queries and complaints at the first instance. In case you are dissatisfied with the resolution provided by our Customer Care and Appellate Authority, please share your feedback with me at Head.Services@relianceada.com along with your complaint id and the date when you interacted with Appellate authority. I will personally get it actioned and ensure it is resolved with speed and fairness.
"To avoid unwanted telemarketing calls, register your telephone number in NDNC Registry. Call 1909 or SMS to 1909 with keywords 'START DND' for registration and 'STOP DND' for de-registration.
Reliance Broadband Customers can call on *377 or 3033 7777/1800-3000-7777(from any phone).