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Prepaid connection

Can I apply for a prepaid connection online?

  • For applying prepaid connection you need to visit nearest Reliance Mobile store.
  • You can also buy prepaid connection from independent sales agent or direct sales agent.

What documents do I need to get a new prepaid connection?

  • To get a new prepaid connection you need just to fill up Prepaid Customer Application Form (CAF). You can also pick one from any Reliance Mobile Store.
  • Along with the duly filled CAF documents required:
    1. One colour/BW photograph
    2. Any one document from the list
  • Passport
  • Arms License
  • Driving License
  • Photo Identity Card having address
  • Election Commission ID Card
  • Any other document containing photograph includes.
    • Ration Card with photo and address applicable for person whose photo is affixed.
    • Central Government Health Scheme (CGHS)/ EX-SERVICEMEN CONTRIBUTORY HEALTH SCHEME (ECHS) Card
    • Certificate of address having photo, issued by MP/MLA/Group A Gazetted Officer in letter head
    • Certificate of address with photo from Government recognized educational institutions (for students only)
    • Certificate of address having photo, issued by Village Panchayat head (for rural areas)

How do I check balance and validity?

You can also send an SMS 'BAL' to 55333 (toll-free) to know your main account balance & validity.

Can I recharge my card online?

Yes you can recharge online at www.myservices.relianceada.com. You can buy topups and Special Tariff Vouchers (STVs) - all with the convenience of a few clicks!

How do I transfer mobile ownership?

Ownership change can be done by submitting new Customer Application Form (CAF) at any nearest reliance touch point along with Proof of address, Proof of Identity & photograph

What is GPRS and how can I get it?

  • With GPRS you can access to the internet from your handset.
  • General Packet Radio Service (GPRS) is an extension of the GSM network that enables data packets to be transmitted at high speed in the same way as on the Internet. The network offers virtually instantaneous connection.
  • GPRS can be accessed only from GSM handsets
  • You can get GPRS settings on your mobile
  • When you insert your New Reliance Mobile SIM Card into the handset you will receive an SMS Trigger (within 48 hrs) with GPRS settings. You just have to click on the message and SAVE the settings to access R World.
  • SMS <all> to 55100
  • You can also get the GPRS settings from R-Menu. You just have to click on R-Menu and then go to get settings. Then select GPRS settings.

What is MMS? How can I start using it?

  • Multimedia Messaging Service or MMS for short is a fun packed service that allows you to exchange multimedia-rich messages.
  • MMS allows all our Reliance Mobile phone customers to add audio, images and text messages.
  • You will be able to exchange MMS messages, comprising of 1 Picture, 1 Audio and Text message, with other Reliance Mobile and email users.
  • In case customer has a camera-enabled handset, then he may go ahead and even send postcards from his holiday or create a photo phonebook or album.
  • To sum it up, it provides immense excitement to exchange personalized multimedia messages from Reliance Mobile phone to Reliance Mobile phone or from Reliance Mobile phone to e-mail.
  • MMS is a handset feature. If your handset supports this feature, you can start sending MMS right now

What is R World? What do I need to do to use R World?

RWorld is the brand name for multimedia portal (data) service of Reliance Mobile. Services offered on R World includes Entertainment (Games, Movies, Ringtones), Infotainment, Blogging, Live TV, Mobile Internet and lots more

How can I avail caller tunes, ring tones and wall papers?

  • Keeping in mind the increasing demand for callertune services, Reliance has made the this popular service accessible through some modes as mentioned herewith:
  • Dial 51234567 @ Rs3/min
  • Star Copy- Press Star(*) button on your phone and copy your friend's callertune whenever you call and hear their tune
  • Click on the Rworld browser on your phone and pick your tune from the callertune section Callertune section has also been made available on USSD
  • Website. Postpaid customers can just log on to www.reliancemobileworld.co.in and buy calletune directly from the website
  • SMS: Just type CT <tune code> to 51234 to set any song as your callertune. Alternatively one can search for his /her favorite callertune just by typing the name of the song/movie to 51234999( toll free)
  • Ringtones, wallpapers, games etc can be downloaded from Rworld. GSM customers can also download ringtones, wallpapers, games from 3rd party portals of Hungama, Indiagames, Mauj, Nazara etc.

Roaming

How do I activate national roaming service?

For activating national roaming services on your phone please call on our customer care numbers Prepaid - *333

What are the national roaming charges?

You will not be charged any monthly rental for national roaming services. Calling rates will be as per your tariff plan.

How can I contact customer service when I am roaming within India?

You can call on our customer care number *222 or *333. These numbers are accessible from anywhere in India.

How can I subscribe to national and international roaming?

  • National roaming is by default available on your prepaid connection.
  • For subscribing to international roaming you need to visit any Reliance communication Outlet to fill the subscription form and deposit the requisite security deposit to avail the service.

What are the international call rates?

Changes as per country and operator

How can I contact customer service when I am using Reliance cell phone abroad?

You contact Reliance customer care on 00-91-22-30333535 or mail to customercare.IR@relianceada.com or Fax 022- 30336565

Call Management Services

What is a missed call alert? How can activate and deactivate the service?

  • You can get the record of missed calls by subscribing to Missed Call Alerts (MCA) service.
  • Missed call alerts is an SMS based service which provides the details of the calls attempted on the customer MDN, when the recipient mobile was switched off/out of reach/not reachable.
  • You can activate this service by sendingSMS to 55333. This is charged at Rs.15/30days on toggling price points, Rs.10/20 days, Rs.5/10 days and Rs.2.5/5 days
  • To deactivate this MCA service SMS to 55333

What is a voice mail service? How can activate and deactivate the service?

  • Reliance Mobile’s Voicemail service (VMS) is your personal answering machine that will record messages whenever you are not reachable.
  • The service can be activated to record messages in the following situations:
    • When you are not reachable (e.g. out of coverage area or phone not switched on) or an incoming call is not answered
    • When you are busy on another call Alternatively, you divert all incoming calls automatically to the voicemail (not recommendable)
  • To activate VMS service dial *410 or *4101 from your Reliance Mobile
  • To deactivate VMS service dial *4100 from your Reliance Mobile

What is caller line identification? How do I activate this service?

  • This feature (CLIP) enables to view the number of the caller on phone
  • If phone number of the person who has called is stored in the phone book, then the name associated with the number will be displayed on the screen
  • his service also allows the subscriber to identify missed calls and redial previous calls
  • CLIP will be provisioned by default to all customers.

What is caller ID restriction? How much am I charged? Can I activate it?

This feature is currently not available.

SIM related

What are the charges to replace the SIM?

You will be charged Rs.4 to replace the SIM

Why is my SIM card blocked?

  • SIM card can be blocked in case incorrect pin is entered 10 times
  • for such scenarios , PUK number is required
  • PUK number can be given by any reliance touch point contact center

What should I do when I see the words "SIM Card Rejected" or "Blocked Card" or "Check Operator Services"?

  • In all the above scenarios, SIM card need to be replaced from any Reliance touch points
  • Such cases will be replaced Free of Cost if identified within 1 month
  • Normal charges will be applied for cases beyond 1 month

I have lost my mobile phone. How do I get a replacement of my handset and SIM?

You will have to buy a new handset and get the SIM replacement done from any Reliance touch point retaining his old mobile number on payment of applicable charges of SIM

How can I get a duplicate SIM card?

  • You can get duplicate SIM card from any Reliance touch points with applicable charges.
  • For technical defect within 1 month of new acquisition, replacement will be done Free of Cost

Can I block my number? How long does it take to block the number after placing the request?

  • Pls. visit any Reliance touch point or call at Contact Center. the sales representative can block the number against a complaint for Lost Handset /SIM
  • It can be done immediately at outlets.

Call

For postpaid:

  • For any service
    • Dial *222 from your reliance phone
    • Dial 30334343 from any other phone

For prepaid:

  • For account balance
    • Dial *367 or SMS ‘BAL’ to 53670
  • For account balance, recharge and language change option
    • Dial *369
  • For any other service
    • Dial *333 from your Reliance phone
    • Dial 30333333 from any other phone

Email
customercare@relianceada.com

Write to us
Reliance Communications Limited
Dhirubhai Ambani Knowledge City
Navi Mumbai 400709,
India.
Tel No: 3037 3333

Postpaid connection

Can I apply for a postpaid connection online?

  • For applying prepaid connection you need to visit https://rcom-eshop.com
  • You can also buy postpaid connection from independent sales agent or direct sales agent.

What documents do I need to get a new postpaid connection?

  • To get a new postpaid conn ection you need just to fill up Postpaid Customer Application Form (CAF). You can also pick one from any Reliance Mobile Store.
  • Along with the duly filled CAF documents required:
    1. One colour/BW photograph
    2. Any one document from the list
  • Passport
  • Arms License
  • Driving License
  • Photo Identity Card having address
  • Election Commission ID Card
  • Any other document containing photograph includes.
  • Ration Card with photo and address applicable for person whose photo is affixed.
  • Central Government Health Scheme (CGHS)/ EX-SERVICEMEN CONTRIBUTORY HEALTH SCHEME (ECHS) Card
  • Certificate of address having photo, issued by MP/MLA/Group A Gazetted Officer in letter head
  • Certificate of address with photo from Government recognized educational institutions (for students only)
  • Certificate of address having photo, issued by Village Panchayat head (for rural areas)
  • If you want to submit separate documents for Identity and for Address, then the options available are:
    For Identity:
    1. Income Tax PAN Card
    2. Photo Credit Card
  • For Address:
    • Ration Card
    • Water Bill (not older than last 3 months)
    • Telephone Bill of fixed line (not older than last 3 months)
    • Electricity Bill of State Company (not older than last 3 months)
    • Income Tax Assessment Order
    • Vehicle Registration Certificate
    • Registered Sale/Lease Agreement

Please carry the original proof of identity & address so that the photocopy can be duly attested at the outlet.

How do I check my bill?

  • You can check your bill by dialling *222 and follow the voice prompts.
  • You can also check your bill amount by SMS. You just need to type BILLED to 51234
  • If you have registered your account on www.rcom.co.in, you can check your bill on website. If not please register on the website.

How do I transfer mobile ownership?

  • This facility is available only for individual customers.
  • A one-time charge of Rs 500 (excluding Service Tax) will be charged for ownership transfer.
  • The transferee should ensure that all dues are cleared before ownership transfer.
  • Documents to be submitted by transferee:
  • Proof of Identity: Passport or Voter ID card or Driving License or PAN Card or photo identity issued by any institution.
  • Proof of Address: Ration Card, or Telephone/Electricity Bill or Credit Card/ Bank Statement or Employers Certificate, or Lease Agreement.
  • An undertaking to be signed by both the parties
  • New Owner has to fill up a new CAF as well.
  • In case of transferor is deceased: Proof of Relationship signing on behalf of the transferor, and Death Certificate of the deceased need to be submitted.

For any other assistance visit nearest Reliance Mobile Store or any of the Reliance Franchise outlets with the required documents and the transferee.

What is GPRS and how can I get it?

  • General Packet Radio Service (GPRS) is an extension of the GSM network that enables data packets to be transmitted at high speed in the same way as on the Internet. The network offers virtually instantaneous connection.
  • GPRS can be accessed only from GSM handsets
  • You can get GPRS settings on your mobile
  • When you insert your New Reliance Mobile SIM Card into the handset you will receive an SMS Trigger (within 48 hrs) with GPRS settings. You just have to click on the message and SAVE the settings to access R World.
  • SMS <all> to 55100
  • You can also get the GPRS settings from R-Menu. You just have to click on R-Menu and then go to get settings. There you have to GPRS settings.

What is MMS? How can I start using it?

  • Multimedia Messaging Service or MMS for short is a fun packed service that allows you to exchange multimedia-rich messages.
  • MMS allows all our Reliance Mobile phone customers to add audio, images and text messages.
  • You will be able to exchange MMS messages, comprising of 1 Picture, 1 Audio and Text message, with other Reliance Mobile and email users.
  • In case customer has a camera-enabled handset, then he may go ahead and even send postcards from his holiday or create a photo phonebook or album.
  • To sum it up, it provides immense excitement to exchange personalized multimedia messages from Reliance Mobile phone to Reliance Mobile phone or from Reliance Mobile phone to e-mail.
  • MMS is a handset feature. If your handset supports this feature, you can start sending MMS right now.

What is R World? What do I need to do to use R World?

RWorld is the brand name for multimedia portal (data) service of Reliance Mobile. Services offered on R World includes Entertainment (Games, Movies, Ringtones), Infotainment, Blogging, Live TV, Mobile Internet and lots more

How can I avail caller tunes, ring tones and wall papers?

  • Keeping in mind the increasing demand for callertune services, Reliance has made the this popular service accessible through some modes as mentioned herewith:
  • Dial 51234567 @ Rs3/min
  • Star Copy- Press Star(*) button on your phone and copy your friend's callertune whenever you call and hear their tune
  • Click on the Rworld browser on your phone and pick your tune from the callertune section
  • Callertune section has also been made available on USSD
  • Website. Postpaid customers can just log on to www.reliancemobileworld.co.in and buy calletune directly from the website
  • SMS: Just type CT <tune code> to 51234 to set any song as your callertune. Alternatively one can search for his /her favorite callertune just by typing the name of the song/movie to 51234999( toll free)
  • Ringtones, wallpapers, games etc can be downloaded from Rworld. GSM customers can also download ringtones, wallpapers, games from 3rd party portals of Hungama, Indiagames, Mauj, Nazara etc.

Roaming

How do I activate national roaming service?

For activating national roaming services on your phone please call on our customer care number *222

What are the national roaming charges?

You will not be charged any monthly rental for national roaming services. Calling rates will be as per your tariff plan.

How can I contact customer service when I am roaming within India?

You can call on our customer care numbers *222 or *333. These numbers are accessible from anywhere in India.

How can I subscribe to national and international roaming?

  • For subscribing to national roaming services on your phone please call on our customer care number *222
  • For subscribing to international roaming you need to visit any Reliance communication Outlet to fill the subscription form and deposit the requisite security deposit to avail the service.

What are the international call rates?

Changes as per country and operator

How can I contact customer service when I am using Reliance cell phone abroad?

You contact Reliance customer care on 00-91-22-30333535 or mail to customercare.IR@relianceada.com or Fax 022- 30336565

Call Management Services

What is a missed call alert? How can I activate and deactivate the service?

  • You can get the record of missed calls by subscribing to Missed Call Alerts (MCA) service.
  • Missed call alerts is a SMS based service which provides the details of the calls attempted on the customer MDN, when the recipient mobile was switched off/out of reach/not reachable.
  • You can activate this service by sending SMS <M> to 51234. This is charged at Rs.15/30days on toggling price points, Rs.10/20 days, Rs.5/10 days and Rs.2.5/5 days
  • To deactivate this MCA service SMS <UNSUB M> to 51234. Upon successful deactivation, a confirmatory message will be sent you

What is a voice mail service? How can activate and deactivate the service?

  • Reliance Mobile's Voicemail service (VMS) is your personal answering machine that will record messages whenever you are not reachable.
  • The service can be activated to record messages in the following situations:
    • When you are not reachable (e.g. out of coverage area or phone not switched on) or an incoming call is not answered
    • When you are busy on another call Alternatively, you divert all incoming calls automatically to the voicemail (not recommendable)
  • To activate VMS service dial *410 or *4101 from your Reliance Mobile
  • To deactivate VMS service dial *4100 from your Reliance Mobile

What is caller line identification? How do I activate this service?

  • This feature (CLIP) enables to view the number of the caller on phone
  • If phone number of the person who has called is stored in the phone book, then the name associated with the number will be displayed on the screen
  • This service also allows the subscriber to identify missed calls and redial previous calls
  • CLIP will be provisioned by default to all customers.

What is caller ID restriction? How much am I charged? Can I activate it?

This feature is currently not available.

SIM related

What are the charges to replace the SIM?

You will be charged Rs.100 for replacement of SIM.

Why is my SIM card blocked?

  • SIM card can be blocked in case incorrect pin is entered 10 times
  • for such scenarios , PUK number is required
  • PUK number can be given by any reliance touch point and contact center.

What should I do when I see the words "SIM Card Rejected" or "Blocked Card" or "Check Operator Services"?

  • In all the above scenarios, SIM card need to be replaced from any reliance touch points
  • Such cases will be replaced Free of Cost if identified within 1 month
  • Normal charges will be applied for cases beyond 1 month

I have lost my mobile phone. How do I get a replacement of my handset and SIM?

You will have to buy a new handset and get the SIM replacement done from any reliance touch point retaining his old mobile number on payment of applicable charges of SIM

How can I get a duplicate SIM card?

  • You can get duplicate SIM card from any reliance touch point with applicable charges.
  • For technical defect within 1 month of new acquisitions, replacement will be done Free of Cost

Can I block my number? How long does it take to block the number after placing the request?

  • Pls. visit any Reliance touch point or call at Contact Center. the sales representative can block the number against a complaint for Lost Handset /SIM
  • It can be done immediately at outlets and for Contact center the Standard SLA for such complaints can be given

Pay online

What is the e-Bill Pay service?

The e-Bill Pay service is a convenient bill payment facility where subscribers can view and make bill payments online for their Reliance mobile and fixed wireless phone (FWP).

You can review your electronic bill(s), choose when to pay them, how much to pay and also select the bank account(s) or credit card through which you wish to make payments *.

You will continue to get physical bills. You can store records of all payments and efficiently organise and manage your bill payment activity.

How do I access the e-Bill Pay service?

* To Register for Auto pay through bank account you need to submit a signed cancelled cheque of your bank account along with the completed mandate form.
* To Register for Auto pay through credit card you may choose to:
a) Avail the benefit of our industry first initiative to register online by visiting
http://myservices.relianceada.com and click on Instant CCSI Registration TAB OR
b) Submit a self attached photo copy of the front side of your credit card along with the completed mandate form.
Just Download the mandate form available at our website at http://www.rcom.co.in/Rcom/personal/postpaid/pdf/MandateForm.pdf on the >Postpaid Mobile >Billing page and submit at any Reliance Mobile Store or Reliance World.
What more!! Enjoy Value added Services for 3 months. Click here to know more.

Where do I register for this service?

Who is eligible to use this service?

Reliance Mobile and Reliance India Phone (FWP only) customers. Eligibility will also depend on the terms of the specific banks offering the service.

What are the features of the e-Bill Pay service?

  • Online access anytime, anywhere.
  • Use your existing bank accounts to make payments (specified banks only).
  • Maintain a record of your payments, and analyse payment activity.
  • Total security and privacy while making payments. The website is protected by SSL encryption technology that is used by all financial institutions, and is also certified by VeriSign Inc, the world's leading electronic trust certification authority.

Do I always need an electronic bill to make payments to Reliance?

No. Once you have registered, you don’t have to view your electronic bill. You can simply make a payment.

Are there any charges for using this service?

This service is absolutely free at www.rcom.co.in Bank charges may apply, as per the bank's policy. Contact your bank for details.

What if I need help using the service?

We consider it a privilege to serve you. You can reach our customer care service by:

Pay automatically through standing instructions

What is the Auto Pay service?

The Auto Pay service is a very convenient bill payment facility through which you can ensure automatic payment of your bills by giving standing instructions on any valid bank account* or credit card**.

How do I register for this service?

  • Download a mandate form from http://www.reliancecommunications.co.in. Submit a copy of the filled in form to the nearest Reliance WebWorld or Reliance Mobile Store
  • The mandate form is also available at all Reliance WebWorld and Reliance Mobile Store.
  • You can fill a Bill Pay authorisation form available with our partner banks, in case you have an account with any one of them.

Who is eligible to use this service?

  • AutoPay through bank account: Available to all Reliance subscribers with bank accounts in Ahmedabad, Bangalore, Baroda, Bhopal, Bhubaneshwar, Chandigarh, Chennai, Coimbatore, Delhi, Hyderabad, Indore, Jaipur, Kanpur, Kolkatta, Lucknow, Mumbai, Nagpur, Pune, Surat, Trivandrum, Vijayawada and Vizag.
  • Auto Pay through credit card: For all Reliance subscribers with a valid credit card**.

How does this service work?

The Auto Pay service involves the following steps:

  • Register for the service and set up standing instructions for your bank account or credit card.
  • Each month, your bill will be paid directly through the specified account.
  • After a payment is made, you will receive a confirmatory message from Reliance.

After I register, when does my service get active?

The Auto Pay service becomes active within two weeks of receiving your complete registration form. You will receive an SMS stating the activation date. All bills generated after this date will be charged to your bank or credit card account, as per your instructions.

What happens if there are no funds in my bank account?

In case of insufficient funds or credit limit, the Auto Pay system will reject your request. Then you need to pay the bill at a Reliance World or Reliance Communications outlet, by cheque / cash.

Can I change the bank or credit card account details entered in the AutoPay registration form?

Yes, you can change your Auto Pay instructions by filling up a new mandate form at any Reliance World or Reliance Communications outlet.

Are there any charges for using this service?

This service is absolutely free at www.rcom.co.in Bank charges may apply, as per the bank's policy. Contact your bank for details.

How do I cancel the Auto Pay service?

You can discontinue the service by submitting a service cancellation form available at any Reliance World or Reliance Communications outlet.

What if I need help using the service?

We consider it a privilege to serve you. You can reach our customer care service by:

Pay through R World

How to use the service?

Log on to Reliance World. In the menu, select bill help.

The following menus will appear:

Payment Info

This service provides a user’s payment details for his/her Reliance Mobile phone - payment date, amount, status of the payment — whether it is accepted, rejected or under processing, the location where the payment was made, mode of payment, details of payment instrument, etc. The details of the previous five payments are available for viewing (payments become visible as soon as they are inserted in the billing system).

This service is available on LG 2030, LG 2130, Samsung XBS, Nokia 2280, LG 7130, LG 7230, Samsung Rainbow, Samsung RCP, GTRAN, LG 5130, LG 6130, Motorola A-One.

Reliance Mobile Bill Payment

Pay your Reliance Mobile Bill by direct debit from your ICICI Bank, SBI or HDFC Bank account. Pay bills from your handset using your credit card (Visa/Master/Diner). There is no extra charge to use this service.

This service is available on LG 2030, LG 2130, Samsung XBS, Nokia 2280, LG 7130, LG 7230, Samsung Rainbow, Samsung RCP, GTRAN, LG 5130, LG 6130, Nokia 2112, Nokia 3105, Motorola A-One, LG 6000.

View Bill

With R Bill, Reliance Mobile customers can view their monthly bills online through the easy-to-use View Bill application in Reliance World. Register with www.rcom.co.in and log in. This service is available on LG 2030, LG 2130, Samsung XBS, Nokia 2280, LG 7130, LG 7230, Samsung Rainbow, Samsung RCP, GTRAN, LG 5130, LG 6130, Nokia 2112, Nokia 3105, Motorola A-One, LG 6000.

After I register, when does my service get active?

The Auto Pay service becomes active within two weeks of receiving your complete registration form. You will receive an SMS stating the activation date. All bills generated after this date will be charged to your bank or credit card account, as per your instructions.

How to use the service?

Log on to Reliance World. In the menu, select bill help.

The following menus will appear:

Get PIN

To start using the Pay Bill service, first obtain a 4-digit secure PIN from Reliance. You can do this from your mobile, by using the Get PIN application on Reliance World. Launch the application and select the Get PIN option. You will receive the PIN by SMS within 48 hours. It can be used for all Reliance World applications that require a PIN login.

This service is available on LG 2030, LG 2130, Samsung XBS, Nokia 2280, LG 7130, LG 7230, Samsung Rainbow, Samsung RCP, GTRAN, LG 5130, LG 6130, Nokia 2112, Nokia 3105, Motorola A-One.

Unbilled use

Get updated on your current unbilled use - the total amount payable, from the date your last bill was generated till date. This can help you track your mobile use on a day-to-day basis. You can also view details of your last payment – amount and date.

This service is available on LG 2030, LG 2130, Samsung XBS, Nokia 2280, LG 7130, LG 7230, Samsung Rainbow, Samsung RCP, GTRAN, LG 5130, LG 6130, Nokia 2112, Nokia 3105, Motorola A-One, LG 6000.

PIN change

You are advised to change the 4-digit PIN you get from Reliance. Do it easily and securely, through your mobile by using the PIN Change application. Enter your old PIN and then enter your new PIN and confirm it.

This service is available on LG 2030, LG 2130, Samsung XBS, Nokia 2280, LG 7130, LG 7230, Samsung Rainbow, Samsung RCP, GTRAN, LG 5130, LG 6130, Nokia 2112, Nokia 3105, Motorola A-One, LG 6000.

Pay your bill by net banking

What is this facility?

You are advised to change the 4-digit PIN you get from Reliance. Do it easily and securely, through your mobile by using the PIN Change application. Enter your old PIN and then enter your new PIN and confirm it.

This service is available on LG 2030, LG 2130, Samsung XBS, Nokia 2280, LG 7130, LG 7230, Samsung Rainbow, Samsung RCP, GTRAN, LG 5130, LG 6130, Nokia 2112, Nokia 3105, Motorola A-One, LG 6000.

How do I access the service?

You can access the service:

  • Through the websites of service providers View the bill amount either at www.billdesk.com or www.billjunction.com, and issue electronic payment instructions. Your transaction will be processed by the service provider with your bank (through the Electronic Clearing Service), and your bill amount paid to Reliance. You need to register with the concerned service provider.
  • Through the bill payment service of partner banks

How do I register for this service?

You need to register with a service provider like www.billdesk.com or www.billjunction.com, or with the online utility bill payment service of any of the partner banks (for details click here). Once your registration is activated, you will receive a confirmatory SMS specifying the date of activation.

For specific details, please contact the service provider or partner bank and request for the registration procedure for the Bill Pay service. Once you are a registered user, set up Reliance as a ‘Biller’ in your account, to start using the e-Bill Payment facility.

Who is eligible to use this service?

All Reliance subscribers who wish to pay their mobile or fixed wireless phone bills. Eligibility also depends on the terms of the individual banks offering the service.

What are the features of the service?

  • Online access, anytime, anywhere.
  • Use an existing bank account to make payments.
  • Timely emails notifying a new bill, reminders to pay your bills, and payment confirmation.
  • Store your bills, maintain a record of your payments, and analyse how you have spent your money.

Please note that specific e-Bill Pay features could vary depending upon the service features of the partner banks and service providers.

Do I always need an electronic bill to make payment to Reliance?

No. After registration, you can either view your electronic bill, or simply specify the amount and make a payment. Specific features could vary depending upon the BillPay service features of the partner banks.

Are there any charges for using this service?

This service is absolutely free at www.billdesk.com For using Bill Junction, specific fees apply. Details are available at www.billjunction.com For partner banks, specific charges may apply as per each bank's policy. Contact your bank for details.

How do I cancel the service?

You can discontinue the service by requesting for service cancellation with your partner bank or Bill Desk or Bill Junction.

What if I need help using the service?

We consider it a privilege to serve you. You can contact customer care by:

List of partner banks with services

Given below is a list of partner banks offering the e-Bill Payment service, and the various electronic channels through which you can access the service:

ABN AMRO Bank - ABN AMRO BillPay
Net Banking (www.abnamro.co.in)
Phone Banking
ATM Banking

Abu Dhabi Commercial Bank
Net Banking (www.adcbindia.com)
Standing Instruction

Bank of Baroda - BOB BillPay
Net Banking (www.bankofbaroda.com)
Phone Banking
Standing Instructions

Bank of India - BoI Star ePAY
Net Banking (www.bankofindia.com)
Phone Banking
Standing Instructions

Bank of Maharashtra - Maha BillPay
Net banking (www.maharashtrabank.com)
Phone Banking
Standing Instructions

Central Bank of India - Cent BillPay
Net Banking (www.centralbankofindia.co.in)
Phone Banking
Standing Instructions

Centurion Bank - Centurion BillPay
Net Banking (www.centurionbank.com)
Standing Instructions

Citibank - Citibank BillPay
Net Banking (www.citibank.co.in)
Phone Banking
Standing Instructions

Corporation Bank - Corp BillPay
Net Banking (www.corpbank.com)
Phone Banking
Standing Instructions

Dena Bank - Dena BillPay
Net Banking (www.denabank.com)
Phone Banking
Standing Instructions

Development Credit Bank - DCB BillPay
Net Banking (www.dcbl.com )
Phone Banking
Standing Instruction

Greater Bank
Net Banking (www.greaterbank.com)
Standing Instructions

HDFC Bank - HDFC Bank BillPay
Net Banking (www.hdfcbank.com)
Phone Banking
Mobile Banking
ATM Banking

Hongkong and Shanghai Banking Corporation Limited
Net Banking (www.hsbc.co.in)
ICICI Bank
Net Banking (www.icicibank.com)
Mobile Banking
ATM Banking

IDBI Bank - IDBI Bank BillPay
Net Banking (www.idbibank.com)
Phone Banking
Standing Instructions
ATM Banking

Indian Bank - IndBank BillPay
Net Banking (www.indian-bank.com)
Phone Banking

Indusind Bank - Indus BillPay
Net Banking (www.indusind.com)
Phone Banking
Credit Card
Mobile Banking

ING Vysya Bank – PayBill
Net Banking (www.ingvysyabank.com)
Standing Instructions

Jankalyan Sahakari Bank
Netbanking (www.jksbl.com)
Phone Banking
Standing Instructions

Karnataka Bank
Net Banking (www.ktkbankltd.com)

Kotak Mahindra Bank - Kotak Direct Pay
Net Banking (www.kotak.com)

Mandvi Co-operative Bank
Standing Instructions

Punjab and Maharashtra Bank
Netbanking (www.pmcbank.com)
Phone Banking
Standing Instructions

Punjab National Bank - PNB Bill Pay
Net Banking (www.pnbindia.com)

Saraswat Bank
Standing Instruction

Shamrao Vithal Co-operative Bank
Standing Instructions

Standard Chartered Bank
Phone Banking
Mobile Banking

State Bank of India – ePAY
Net Banking (www.onlinesbi.com)
Mobile Banking

Syndicate Bank - Synd BillPay
Net Banking (www.syndicatebank.com)
Standing Instructions
Mobile Banking

Union Bank of India - Union BillPay
Net Banking (www.unionbankofindia.com)
Phone Banking
Standing Instructions

UTI Bank
Net Banking (www.utibank.com)

YES Bank
Service not yet operational. Will offer online, SI, phonebanking and ATM when operational.

* MICR enabled accounts.

Call

For postpaid:

  • For any service
    • Dial *222 from your reliance phone
    • Dial 30334343 from any other phone

For prepaid:

  • For account balance
    • Dial *367 or SMS ‘BAL’ to 53670
  • For account balance, recharge and language change option
    • Dial *369
  • For any other service
    • Dial *333 from your Reliance phone
    • Dial 30333333 from any other phone

Email
customercare@relianceada.com

Write to us
Reliance Communications Limited
Dhirubhai Ambani Knowledge City
Navi Mumbai 400709,
India.
Tel No: 3037 3333

Where can I buy a iPhone handset ?

You can buy a iPhone in our designated Reliance World or Reliance Communications outlets, or Apple retail outlets.

How can I contact Reliance Customer Care for Apple product/ plan information ?

Customer can call on 1800 3000 8989 (toll-free) for more information on Apple products and tariff/ plan.

What is the warranty period for the handset ?

Apple provides a one year limited warranty. See Apple’s Warranty website for more details.

What is Apple ID ?

An Apple ID is a user name you use for everything you do with Apple. Creating an account for an Apple service, such as the iTune Stores or App Store, creates an Apple ID. Apple ID allows you to access other Apple services. You don’t have to create a new account for each service – just use your Apple ID. See the Apple ID website for more details.

How can I get Technical Support or hardware repair ?

For all your service and support options, visit Apple’s Support website for details.

Internet & Broadband

What is Broadband?

  • “Broadband is an always-on data connection that is able to support interactive services including internet access and has the capability of the minimum download speed of 256 kbps to an individual subscriber from the POP of the service provider. The interactive services exclude any services for which a separate license is specifically required, for example, real-time voice transmission, except to the extent that it is presently permitted under ISP license with Internet Telephony.”(As per Broadband Policy 2004)

What is the difference between dial-up and broadband?

MRP Dial-up Broadband Key benefit
Speed Limited speeds of upto 58 Kbps High speeds of upto 1 Mbps. Enhances  experience
Talk n Surf Telephone line required to use the internet No need to engage your telephone line to use the internet. Talk while you surf
Connectivity To use the internet you have to dial and wait for connectivity Instant connectivity when you need it. Saves time and increases productivity
Availability During peak hours you get disconnected and have to dial again. At times the telephone lines are blocked so you are not able to dial. No such hassles of line dropping or blocked telephone lines. Easy to connect
Cost Rs. 10-15 per hour (including telephone pulse) Rs. 15 per hour onwards. Also MB based usage available Superior experience at same cost
Applications E-mail, chat, browsing, but not suitable for high-speed applications With high speeds you can download heavy data files at superspeeds. Download movies, songs, feature-rich games, video messages and more. Faster downloads, saves time and money

What are the applications of Broadband?

Internet solutions

  • Faster access/surfing of information
  • Faster download of email and huge files

Audio solutions – Audio on Demand (AoD)

  • Request and listen to any type of songs, information
  • Listen to various radio channels

Video solutions – Video on Demand (VOD)

  • Watch movies at own convenience
  • Record multiple channels / programmes and view at your convenience
  • View wide variety of television content - single view, multiple view

Communication solutions

  • Video conferencing
  • E-mail on PC
  • Chat on PC

What are the various tariff plans available from Reliance?

  • Reliance BroadNet tariff plans empower you to control your speeds and spends. Click here to view all our tariff plans.

Is the connection secure?

  • Reliance BroadNet offers direct connectivity to the internet and it is recommended that you secure your PC.

Is anti-virus or firewall software bundled or provided by Reliance?

  • Yes, Reliance is the only ISP in India to bundle an anti-virus pack with every connection – offered in conjunction with F-secure, India’s leading PC security solutions provider.

Are there any tools available to control usage by children?

  • The advanced version of Reliance PC Protect comes with a parental control feature – at an additional cost of only Rs 70 per month.

What are the subscription charges for Reliance PC Protect?

How do I subscribe to Reliance PC Protect?

  • To subscribe to Reliance PC Protect, contact Reliance Customer Care.

What are the features of Reliance PC Protect service?

  • On subscription to this service, you will receive the Reliance PC Protect Internet Security software package. For more information, click here.

Is Reliance PC Protect available for prepaid customers?

  • Currently this service is available only for Reliance Broadnet postpaid customers.

What is the minimum duration for service contract?

  • Minimum service contract duration is 1 month.

Are there any rules governing internet access?

  • Please refer the Acceptable User Policy (AUP) for more details. Click here for details

Can I shift my Reliance BroadNet to another location?

  • Shifting of service location will be subject to availability of service at new location – at shifting charges of Rs. 500/- per service per shift.

What are the advantages of Reliance BroadNet?

  • Bonus bandwidth - You get an additional bandwidth with every Reliance BroadNet plan i.e. 300 Kbps VS 256 Kbps.
  • Bundled anti-virus - We are the only ISP in India to bundle an Anti-Virus with every connection. In addition, this pack has anti-spam and firewall.
  • No Customer Premises Equipment (CPE) rental.

Call

For Wired Internet:

  • For assistance / information regarding Reliance broadband & voice services call 30337777 or 1800 3000 7777 (Toll Free) or 198 (Toll Free for grievance redressal & reachable only from Reliance Landline phone)

Our endeavor is to resolve your complaints at your first point of contact, however if you are not satisfied with resolution provided by our Complaint Cell, you can register your appeal with the appellate authority in your circle in writing along with the Complaint number provided by the Complaint cell for resolution. The complaint will be resolved within 33 days from the date of filling written appeal with the Appellate Authority

Operation hours: Monday to Saturday between 9.30a.m. to 6.00p.m. (Excluding public holidays, 1st & 3rd Saturday and national holidays).

Online Service Request:

Reliance Broadband and Landline Complaint Registration Form

Email
For Wired Internet: broadband@relianceada.com

Write to us
Reliance Communications Limited
Dhirubhai Ambani Knowledge City
Navi Mumbai 400709,
India.
Tel No: 1800 30000 7777

Landline Phone

What is the Reliance Fixed Line Phone all about?

  • Reliance Fixed Line Phone is an intelligent landline phone service, which not only allows you to make and receive calls, but also adds convenience to voice communication. It provides a host of intelligent features and services, which are designed to improve user experience right from the first call.
  • Be it ease of calling, Handsfree talking, Information on missed and received calls or using various phone services, the Reliance Fixed Line Phone comes with a sleek and smart telephone instrument that makes telephony easy and enjoyable.

Can I get an additional instrument? If Yes, How?

  • No

Can I use my own Telephone Instrument?

  • Yes, you can use your own telephone Instrument. However, some features may not work with your instrument. Services such as Call Waiting CLI, Voice mail indication, etc may not be available in case your instrument does not support ETSI FSK signaling.

Can I terminate Reliance Fixed Line Phone on an EPABX/KTS?

  • Yes, you can terminate the Reliance Fixed Line Phone on EPABX/KTS equipment. Users behind the EPABX can share the line, one user at a time.

Can I use the existing telephone wiring for your connection?

  • Yes, provided it is certified as healthy by our Field Engineering Officer.

What are the applications supported by the Reliance Fixed Line Phone?

  • The Reliance Fixed Line Phone supports Voice Telephony Where a dedicated phone line is required for an individual As analog trunks, where a few lines are shared between multiple users (e.g. a 4 by 16 Key telephone system (KTS), where 16 users can achieve PSTN connectivity through 4 lines) As analog trunk by medium or large size PBX equipment, where there is no provision for accepting digital trunks.

Can I migrate to Reliance Centrex service from Reliance Fixed Line Phone?

  • Yes, you can easily migrate to the Reliance Centrex service if you already have an existing Reliance Fixed Line Phone. All you need to do is fill up the required customer application form and we shall carry out the required changes.

What are the free features available with Reliance Fixed Line Phone?

The following features are available with Reliance Fixed Line Phone:

  • Standard Features
  • CLIP (Calling Line identification Presentation) i.e. Caller ID
  • Call Waiting
  • Call waiting CLIP

How is Reliance Fixed Line Phone different from other landline phones and beneficial to me?

It is different from other landline services in the following aspects –

It employs "Intelligent FSK telephony" for an enhanced user experience. A sleek and smart instrument is provided with every connection. It is packed with a lot of features and these are all available without any extra charges. It has certain features, which are not available with any other phone service in the country. [E.g. Call waiting CLI, Menu driven activation of network features like Call Forwarding, One touch feature keys and so on.

  • It has the most competitive rate plans in the country.
  • You can order this service from anywhere in the country.
  • It is backed by a 24x7 world-class customer service and support team.

Can I have a common bill for all products/ services across all locations?

  • You can have a common bill for services across all locations provided these services fall under the same Billing Account Number (BAN). For more information, please contact our sales representative.

What proofs do I need to submit with my application form?

If personal/ individual:

  • Proof Of Address: (Copy of any one of) Lease Agreement, Electricity bill, Telephone Bill, Ration Card, Bank or Credit Card statement, Employers’ certificate.
  • (Address proof should not be more than 3 months old – except for ration card and lease agreement)
  • Proof of Identity: (Copy of any one of) Voter’s card, passport, PAN card, driving license, and photo identity card issues by an institution.

If under a corporate name/identity:

  • Proof of Address: (Copy of any one of) Telephone/ electricity bill, bank statement, lease agreement.
  • (Address proof should not be more than 3 months old – except for lease agreement)
  • Proof of Identity: Inquire the corporate profile of the customer whether proprietorship or otherwise). Proof of identity is required for Proprietorship firms only.
  • (Note: Not required for other corporate (govt., public limited, pvt. limited, PSU, Trust, regd. society).
  • Self attested identity proof of the proprietor (Voter’s card, passport, PAN card, driving license, photo identity card issues by an institution) and document certifying proprietorship.

Call

Wireless Phone:

  • For any service
    • Dial * 222 from your reliance phone
    • Dial 30333333 from any other phone

For Prepaid:

  • For account balance
    • Dial *367 or SMS 'BAL' to 53670
  • For account balance, recharge and language change option
    • Dial *369
  • For any other service
    • Dial *333 from your Reliance Phone
    • Dial 30333333 from any other phone

Landline Phone:

  • For assistance / information regarding Reliance broadband & voice services call 30337777 or 1800 3000 7777 (Toll Free) or 198 (Toll Free for grievance redressal & reachable only from Reliance Landline phone)
  • Dial *377 from your Reliance landline phone.

Our endeavor is to resolve your complaints at your first point of contact, however if you are not satisfied with resolution provided by our Complaint Cell, you can register your appeal with the appellate authority in your circle in writing along with the Complaint number provided by the Complaint cell for resolution. The complaint will be resolved within 33 days from the date of filling written appeal with the Appellate Authority

Operation hours: Monday to Saturday between 9.30a.m. to 6.00p.m. (Excluding public holidays, 1st & 3rd Saturday and national holidays).

Reliance Landline Complaint Registration Form

Email
customercare@relianceada.com

Write to us
Reliance Communications Limited
Dhirubhai Ambani Knowledge City
Navi Mumbai 400709,
India.
Tel No: 3037 3333

Traveller's Phone

What is Passport International SIM?

Passport International SIM is a cost-effective solution to stay connected when travelling abroad. Enjoy the benefits of making and receiving local, national and international calls – experience superior call quality and seamless connectivity. Enjoy:

  • Savings up to 75% against international roaming.
  • Free incoming in over 20 countries.
  • Get your number before you travel.
  • Call India at discounted rates.
  • Payment in Indian Rupees through credit card.
  • Local calling at local call rates.
  • 24x7 customer care service.

In which countries can I use the Passport International SIM?

Passport International SIM is available for USA, Europe, Middle East, Singapore, Hong Kong, China, Malaysia & many more countries. Click here for complete list of SIM locations.

How do I buy a Passport International SIM?

Choose any of the following convenient ways to buy:

  • Contact us at 1- 800 - 3001 - 3333 (from RCOM, RTL, HFCL, BSNL phones only) and + 91 22 391 52600 (from other phones).
  • Email us at customercare@reliancepassport.com
  • Contact our sales executive. Click Here for details.
  • Contact your nearest Distributor. Click Here for details.

Will my Passport International SIM be activated while I am in India?

No, because as per the policy of Department of Telecommunication, Govt. of India, all SIMs that are provided rental for usage in foreign countries cannot be activated in India. It can be activated only when you reach the destination country.

Will I be charged any rental for the SIM/ handset provided to me?

Yes, there is a nominal rental charge applicable for the SIM / handset provided. Handset is provided only for Passport International SIM for USA.For tariff details, click here.

Is Passport International SIM available in postpaid or prepaid?

Passport International SIM for USA, China & Malaysia is available as a postpaid connection and Passport International SIM for 110 countries is available as a prepaid connection.

What is the validity period for the Passport International SIM?

Passport International SIM will remain activated according to the travel dates mentioned in the CAF (Customer Application Form). If you extend your travel and want the SIM for a longer period, contact customer care and also send a request mail to us at customercare@reliancepassport.com

You also have the option to take a permanent Passport International SIM. For further information on this; e-mail us at customercare@reliancepassport.com

To know our customer care numbers, click here.

Do I need to pay deposit for Passport International SIM?

No there is no deposit for Passport International SIM; we do take an authorisation on your credit card.

An authorisation automatically gets released within 21 days of blocking.

How many countries can I call/text using the Passport International SIM?

You can call/ text over 200 countries using the Passport International SIM. * Standard rates apply, please see call charges guide.

What documents do I need to submit if I wish to buy a Passport International SIM?

In order to buy a Passport International SIM, you will be required to submit the following documents:

  • A self attested copy of your Passport/ PAN Card.
  • Last credit card bill / bank statement/ last BSNL/ MTNL bill / electricity bill / latest postpaid Airtel / Hutch / Idea / Reliance bill copy for current address proof.
  • Photocopy of credit card duly signed for credit limit assessment and billing.

In case of corporate customers, memorandum of association, letter from admin with company seal is required.

For special offers for corporate customers you can email us at
customercare@reliancepassport.com

What is the procedure for acquiring my Passport International SIM?

  • Get in touch with your nearest distributor/ call our Customer Care/ contact our Sales Executive.
  • Furnish our CAF (Customer Agreement Form) along with submitting the required mandatory documents as per DoT/ TRAI guidelines.
  • Post submission of CAF, you will receive a welcome call from our customer care.
  • A proper check will follow to ensure that the SIM gets delivered at the provided address.
  • SIM is dispatched to you by our nearest distributor available in your locality, within three to four working days from submission of CAF and documents.
  • Your SIM gets activated only post you land in your country of destination.

What do I do if my Passport International SIM is stolen or lost?

Please our Customer Care immediately and request to block your Passport International SIM.

Reliance takes no responsibility for the theft, loss or misuse. Please refer the terms and condition for details.

International Calling Cards

What is Passport Calling Card?

Passport Calling Card is a prepaid calling card that you can use when travelling abroad. This calling card can be used from USA, Canada, UK, UAE, Singapore, Malaysia, Australia, New Zealand, Bulgaria, Denmark, Finland, Israel, Japan, Luxembourg, Spain, Sweden, Switzerland and Poland to make calls to India & over 200 countries across the globe at upto 90% cheaper rates.

Passport Calling Card is available in denominations of Rs. 500, Rs. 1000 and Rs. 1500 and can be purchased online as well as from our retail outlets. The calling card can be used from local landlines, mobile and payphones of the visiting countries.

Can I use Passport Calling Card in India to make local and international calls?

No, this card cannot be used in India to make domestic and international calls.

Can I use Passport Calling Card to make local calls in the country of travel?

Currently, local calling facility is available in USA only. To know the rates for making local calls in USA, click here.

How can I purchase this card?

Passport Calling Card can be purchased online as well as from our retail outlets – Reliance World, Reliance Money and VKC. To view the detailed list of oulets, click here

You can also buy Passport Calling Card online:

  • Log on to www.reliancepassport.com >> Where to Buy >> Online Purchase.
  • Select the calling card voucher denomination.
  • Fill in the required details and confirm.
  • On successful confirmation, select the option for required documents and upload, email or fax a copy of the document as per given instructions for personal identity verification.
  • Post agreement to the Terms & Conditions, click “Pay”.
  • Enter payment details and submit.
  • On successful transaction, you shall receive your payment acknowledgement with transaction ID or receipt no.
  • Post verification of your documents, your voucher number, PIN and User Guide will be emailed to you at the registered email ID within 24 hours.

Note:

  • Verification process requires 12 working hours.
  • In case you have not uploaded a scanned copy of your documents, please fax it to us within half an hour at 022-30384199 or email us at customercare@reliancepassport.com
    (Please mention your CAF number on the fax/ Email)

I do not belong to Indian nationality. Am I eligible to purchase this card?

Yes, but you will also have to submit a copy of your Passport.

What document do I need to submit when purchasing Passport Calling Card?

As per DOT guidelines, you will need to submit a copy of your Passport (photograph, name & address pages), PAN card and driving license.

People belonging to nationalities other than Indian will need to submit their Passport (photograph, name & address pages).

I have purchase the card online, however I have not received PIN, What do I do?

In case you have not received the PIN, kindly contact our 24X7 customer care at customercare@reliancepassport.com or by phone to resend the PIN on your registered email id. To know the customer care numbers click here.

How do I make calls using Passport Calling Card?

To use your Passport Calling Card:

  • Get your PIN by:
    1. Scratching the card or
    2. From the email sent at the time of purchase (if purchased online)
  • Dial the access number for the country as specified in the user guide and follow the voice instruction.
  • When prompted, please enter the PIN and follow the voice instruction.
  • When prompted, enter the destination number starting with country code. i.e. country code + city code + destination number.
    Example to call India dial 91 22 39152600.
  • For calling both landline and mobile, there is no need to dial any international prefix.

How can I access the Voice Portal?

To access the voice portal:

  • Get your PIN by:
    1. Scratching the card or
    2. From the email sent at the time of purchase (if purchased online)
  • Dial the access number for the country as specified in the user guide and follow the voice instruction.
  • When prompted, please enter the PIN and follow the voice instruction.
  • When prompted, please enter 04321 instead of dialling destination number.

Can I use this card for Internet access?

No, this card cannot be used to access the Internet.

In which countries will I be able to use the Passport Calling Card?

To know the countries where you can use Passport Calling Card, click here.

Please note you can use this card to make local calls only within USA. Also, only India calling is available from UAE.

Are there different cards for different countries?

No. There is only one card which can be used in different countries where Passport Calling Card service is available.

What benefits do I get if I use the Passport Calling Card?

  • Stay connected when travelling abroad.
  • Enjoy upto 90% cheaper rates, voice clarity, full talktime and access to 04321 voice portal to stay connected with India.
  • Buy the card before you travel.

How much do I pay to purchase this card?

Passport Calling Card is available only with prepaid service plan in – INR 500, INR 1000 & INR 1500 – inclusive of all taxes. You cannot recharge the card once entire balance is utilised.

What are the modes of payment to purchase this card?

Passport Calling Card can be purchased in cash or by credit/debit card, DD or pay order or online through (Indian) Master/Visa and Amex credit card only.

What are the call charges for calling India or any other country?

To know the applicable call charges/rates, click here.

Do I have to pay any surcharge?

Surcharge may be imposed for calls placed from the following locations:

  • Public payphone,
  • Hotel/hospital phone,
  • College dormitory or apartment,
  • Residence without a long distance provider, or a residence with calling restrictions,
  • Other commercial phone systems.

To know the applicable surcharges /rates, click here.

How much tax do you charge?

Presently we do not charge any tax to you so you get full talktime on the purchase amount.

How do I check my balance?

To check your balance, please call our 24X7 customer care. To know the customer care numbers click here

In case the Passport Calling Card is damaged or PIN stolen then how do I report it?

To avoid such a situation arisen, we request you to check the tampering on the scratch area and outer wrapping before purchase.

For Calling Cards bought online, refer to the email sent by us post purchase of the calling card to the specified email ID for your PIN.

In case you have not received the email, kindly contact our 24X7 customer care to resend it on your registered Email ID. To know the customer care numbers click here.

Alternatively you can also mail us at customercare@reliancepassport.com

What is the validity period for the card?

The validity period of Passport Calling Cards is mentioned on the back of the card. Cards purchased online are valid for 365 days from the date of approval.

Can I recharge this card?

No, you cannot recharge this card.

Do you charge for calling customer care numbers?

No. You are not charged for calling our customer care toll free number. However, some payphones would levy a nominal charge for accessing the customer care toll free number.

Also, you will be charged by your service provider to access toll access number depending on your monthly tariff plan and resultant local/domestic long distance access rate. We request you to check for the charges with your service provider.

Also, if you use a cellular phone to dial one of our access numbers, we are not responsible for any additional charges your cellular service provider may levy on your account for using the service on your cellular phone.

When I am on call, will the call get disconnected the moment my balance is over?

Yes. Your call will get disconnected automatically; once the entire balance against your card is utilised. You get the available talktime announcement before your call is connected to the destination number so you can plan your call accordingly.

I am unable to recollect my PIN number. Can I get my PIN number from the customer care?

No. PIN is highly sensitive data that can be accessed only by the customer. For security reasons PIN details cannot be provided through customer care.

I am unable to connect to any destination number using my Passport Calling Card. What should I do?

If you are unable to connect to any destination number using the calling card, check the following:

  • Validity of your card.
  • Balance available in your account. Minimum balance should be equivalent to a minute call.
  • Toll free/toll access number you are dialling.
  • Dialling pattern and the number sequence entered by you.
  • The destination number may be busy or temporarily disconnected or the network of the destination number may be congested. In this case please try again later.

If the problem still persists, contact us at customercare@reliancepassport.com or call our customer care numbers. For customer care numbers click here.

I still have some amount left in my account but cannot use this amount for initiating a call due to insufficient balance. Can I get this amount back?

No, the balance amount in your account is non refundable. To avoid such situation we request you to utilise the entire amount against your last call.

I am unable to connect to the access number. What should I do?

We have provisioned for adequate capacity in our infrastructure to ensure that you do not face such bottlenecks. However, if the networks of our carrier partners are congested due to high traffic, we request you to try again later.

Are these calls VOIP calls?

These calls are not VOIP calls. These cards are TDM (Time Division Multiplexed) calls over a switched network. In this case the calls originate from a normal telephone rather than from an internet connected phone and travel over a fixed path to reach the destination number called. Thus you enjoy crystal clear voice quality and an uninterrupted service with minimal time delay.

Can I use this service from any phone?

Yes. You can use this service for making international calls over 200 countries across the globe from any phone - a landline, a payphone or a cellular phone by dialling the toll-free number, as specified in the user guide.

What are the chances of someone else misusing my card?

Passport Calling Card uses state-of-the-art technology that ensures there is no duplication of any card number for a possible misuse. We request you to not share your PIN details with anyone to avoid any misuse.

I believe that I have been wrongly charged for the call that I have made. What should I do?

If you believe that there has been incorrect charge, contact our customer care at customercare@reliancepassport.com or call us within 30 days. To know the customer care numbers, click here.

I have not made any calls yet my balance has got reduced. What should I do?

If you believe that there has been incorrect balance reduction, contact our customer care at customercare@reliancepassport.com or call us within 30 days. To know the customer care numbers, click here.

Call over Internet

What is Internet Telephony?

Internet Telephony is a service that refers to communication services over the Internet; also referred to as Voice Over Internet Protocol (VOIP). You can have voice communication between PCs or between a PC and a regular telephone.

What is Reliance iCall service?

Reliance iCall is a VoIP based service for easy voice calls across the world using your internet connection, PC or a regular telephone. You also get immediate access to value added services like instant messaging, audio conferencing and other multimedia features.

What are the benefits for using Internet Telephony service?

Free voice usage, low call rates and a host of features.

Do you charge for this service?

PC to PC calls are absolutely free of cost, and you can make PC to telephone/mobile calls at drastically low rates using a prepaid connection.

How can I start using the Reliance iCall service?

  • Visit relianceicall.com and click on ‘sign up’ to register.
  • Enter your email address for authentication.
  • Select the country where you wish to use this service from.
  • No payment details required if you choose the PC to PC service
  • For prepaid connections for PC to telephone calls:
  • Provide valid Master or Visa credit/debit card details for payment..
  • Enter the confirmation code and submit.
  • You will receive a mail with a link in your registered email address inbox.
  • You can access this link for activating your new iCall account and start making calls immediately.

I am a Reliance Global Call customer, how can I avail the Reliance iCall service?

  • Visit the Reliance iCall link available on the Reliance Global Call website and click on ‘sign up’ to register.
  • Enter your email address and other details for authentication.
  • Select the country you wish to use this service from.
  • No payment details required if you choose the PC to PC service.
  • For prepaid connections for PC to telephone calls, provide valid Master or Visa credit/debit card details.
  • If you are a Reliance Global Call customer with a prepaid account, then the charges against the Reliance iCall service would get deducted from your Reliance Global Call account balance.
  • If you are a Reliance Global Call customer with a Pay-After-Use account then you will have to pay for the Reliance iCall service.
  • Enter the confirmation code and click submit.
  • You will receive a mail with a link in your registered email address inbox.
  • You can access this link for activating your new iCall account and start making calls immediately.

What are the call rates?

PC to PC calling is free. To know the international call rates, Click Here

Is there any incoming local number to use this service?

There is no specific incoming local number for this service but if you opt for PSTN (Public Swtiched Telephone Network) to PC or All Service Plan, then you will have to rent an incoming local number against the country which you choose (currently available in US & UK only) from the drop down list or from where you wish to use the Reliance iCall service.

How can I get this Incoming Local number?

  • Incoming local number is only for PSTN to PC user.
  • To get incoming local number: Visit our relianceicall.com and register yourself.
  • Provide the required details.
  • You will receive a link on your registered e-mail id .To activate your account access that link.
  • You are now our registered Reliance iCall customer.
  • To select your plan, you will be directed to Select Plan Page.
  • If you had selected our PSTN to PC service or All service plan, you will get the option for selecting incoming local number.
  • Select the incoming local number type & incoming local number.

In which countries is this service available?

You can make and receive calls from almost all the countries, except a few where the service is blocked. Click here for the complete list of countries where iCall service is available

Will I notice any difference in call quality compared to normal telephone calls?

Yes, you should be able to see a distinct difference with our superior quality voice service.

How do I place a call in this service?

  • PC to PC
  • For free calls, add a buddy in your contact list and then right click on the selected buddy and choose the option to dial.
  • PC to phone
  • Enter the desired calling number in the dial pad and click ‘dial’.
  • You will hear the ringtone once the call gets initiated.
  • Phone to PC
  • You will need an incoming local number for making calls from a phone to a PC. There is a monthly charge for the same.
  • Incoming calls can be received on your PC only when you have signed in.

What are the other value-added features in Reliance iCall?

  • Call forwarding
  • Call blocking
  • Call log
  • Call hold
  • Caller ID
  • Personal conferencing
  • Missed call alert
  • Do not disturb
  • Address book
  • Account balance announcement
  • Instant messaging
  • Offline messages
  • Audio conferencing
  • Account status and recharge option
  • Ringtones

Can I use this calling service while roaming?

Yes

Can I check the call details?

Yes, you have confidential access to your usage information for the current month on the website under the ‘My Account’ tab.

How can I check the available balance in my account if I use the PC to telephone service?

You can check your account balance with balance announcements or it can be viewed on your computer screen.

How do I contact Reliance iCall for any queries?

If you have any questions, concerns or complaints about our service, you just need to fill the Feedback Form and we will get back to you.

Can I send an SMS from my PC to any fixed line or mobile phone?

No, this function is currently not available on our service.

I am a Reliance Global Call prepaid customer and have an auto-generated access number; will I be able to use this service?

Yes. You will be able to use this service.

How do I select the access number for phone to PC service?

While registering for this service you get two options – premium or auto-generated number. You get to choose your access number from the drop down list if you select the premium number option. Your access number is auto generated and displayed if you select the auto generate option. You’ll get all this information by an email on your registered email address.

What are the system requirements for Reliance iCall?

The system requirements for using Reliance iCall are:

  • Windows 2000, XP or Vista (we do not support Windows 95/98/Me, Linux and Macintosh systems)
  • Pentium-class processor ( 1.0GHz or higher)
  • Internet Explorer (version 6.0 or later)
  • At least 256 MB RAM
  • A microphone, sound card, and speakers
  • A non-proxy connection to the Internet
  • A broadband Internet connection is recommended, though not necessary

Call

Travellers Phone & International Calling Cards

  • For sales and distribution enquiries in India
    • Dial 1 800 3001 3333(from RCOM, RTL, HFCL, and BSNL phones)
    • Dial +91 22 391 52600 (from other phones within India)
  • For lost/stolen SIM
    • From USA - Dial toll free number 1 866 486 4060
  • From UK/Europe –
    • Dial 333 from your SIM card
    • Dial 0044 203 004 3124
  • From India –
    • Dial 1 800 3001 3333 (from RCOM, RTL, HFCL, and BSNL phones)
    • Dial +91 22 391 52600 (from other phones within India)

Call over Internet
NEED CONTENT FROM RCOM

Online Service Request
Please provide us with your contact details, our representative will get in touch with you shortly.

Email
customercare@reliancepassport.com

Write to us
Reliance Communications Limited
Dhirubhai Ambani Knowledge City
Navi Mumbai 400709,
India.
Tel No: 3037 3333

IPTV

What is IPTV?

IPTV stands for Internet Protocol Television.

IP based TV service is delivered using the Internet Protocol (IP) technology. It is the same technology used to deliver Internet on your PC. For IPTV service, you require a broadband connection, a digital Set-Top-Box and a TV.

IPTV offers services such as hundreds of digital quality channels (standard definition (SD)and Hi-Definition (Hi-Def), video on demand, digital video recording, interactive applications etc.

Note: IPTV is not internet TV viewed on your PC. Neither it is internet browsing on TV.

What are the unique features of Reliance IPTV?

Reliance IPTV offers

  • Hundreds of digital quality channels (Standard Definition (SD) and Hi-Definition (Hi-Def)
  • Pause n Play Live TV
  • Video On Demand real-time - you can watch a movie when u want to. You can also use DVD like functions - rewind, fast forward, pause n play.
  • Digital Video Recording (DVR)-with a DVR Set-Top Box, you can now record up to 50 hours of your favourite TV programming.
  • 7 day interactive program guide with picture in picture
  • Quick zapper guide (mini-guide) with picture in picture
  • Quick Channel change
  • Interactive applications/features such as
    • Efficient Parental Locking
    • Sort channels by category and channel logos
    • Search by program titles/movies/ person
    • Set your own favourite channel list
    • Manage your IPTV account
    • Games n edutainment
  • Multifunction remote: operates your TV, STB and DVD player

When will Reliance IPTV service be launched?

>The Reliance IPTV service is currently available in select areas of Mumbai. It will also be made available in all major cities and towns of India.

I already have cable / DTH service, will I have to disconnect my existing TV service to run IPTV?

>No, you do not require to disconnect your existing cable / DTH service. You can simply connect your IPTV to alternate AV input of your TV to enjoy uninterrupted IPTV services.

Can I use my landline phone and internet with Reliance IPTV service?

Yes, all three services i.e. Landline Phone, Broadband and IPTV can be used simultaneously without interference.

How much will Reliance IPTV cost?

Reliance IPTV has two service offerings-Standard service and DVR service. Tariffs will be announced shortly.

What is high definition TV?
I do not have an LCD/Plasma/Hi-Definition TV, can I still have IPTV service?
Can I still watch high definition content on my standard TV.

High Definition TV enhances digital quality picture and sound. Most LCDS and Plasmas available in the market today are HD ready. This means they are ready to support high definition content.

You can watch high definition content on your standard TV, but to get a real high definition experience you will require a HD ready TV.

Call

IPTV

  • Dial *377 from your Reliance phone
  • Dial 3033 7777 or 1 800 3000 7777 from any other phone

Email
iptv.care@relianceada.com

Write to us
Reliance Communications Limited
Dhirubhai Ambani Knowledge City
Navi Mumbai 400709,
India.
Tel No: 3037 3333

How to pay bill

Online payment

his can be securely done by visiting our site at www.rcom.co.in You can choose to pay from:

  • Instant Pay: Instant pay allows you to make payments without registration. To use this option click www.rcom.co.in
  • Register and Pay: By Registering you create your account which is secured by Pass word. You can view all your bill details. To use this option click on http://myservices.relianceada.com/launchAMSS.do
  • Your account will be instantly updated and payment confirmation SMS will be sent to your Reliance connection

Automated Phone Payment (IVR)

Reliance Customer Care Automated Phone Payment Service enables bill payment directly through your phone.

Please keep your bank One Time Password (OTP) handy prior to dialing in.

  • For Reliance Mobile Bills Payment: Dial *222 and you will hear Welcome Call > Options to select Language > Under the Main Menu Select Option to know your bill and make payment. Follow the IVR instructions and make your bill payment using this option with your credit card.
  • For HSD Bill payment: Dial our Toll Free number 180030005555. You will hear the Welcome call > select language > press 1 if existing user else press 2 > enter your 10 digit data card number > and follow further IVR instructions.

Auto Pay Direct Debit through Your bank account or credit card Standing Instruction

Using this service your monthly bills can be automatically charged to your bank account or your credit card, by your due date.

  • To Register for Auto pay through bank account you need to submit a signed cancelled cheque of your bank account along with the completed mandate form.
  • To Register for Auto pay through credit card you may choose to:
    1. Avail the benefit of our industry first initiative to register online by visiting http://myservices.relianceada.com and click on Instant CCSI Registration TAB OR
    2. Submit a self attested photo copy of the front side of your credit card along with the completed mandate form at any Reliance Mobile Store or Reliance World. To download the form,simply click at MandateForm

Cheque/Draft payment

You can drop a Cheque or draft in favor RCIL A/c RIS “your relationship no.” in the drop box at the nearest Reliance Communications Outlet.

Cash payment

You can visit any Reliance Communications outlets to make cash payment.

Credit Card or Debit Card payment:

You can visit any Reliance Communications outlets to make payments using your Credit Card or Debit Card

E-Recharge

You can visit any of our Reliance Communications outlets/retails/distributors to make cash payments using e-Recharge mode, for instant payment updation and confirmation.

Itemised billing

Detailed billing

Equip yourself with the details of all local, STD and ISD as well as roaming voice calls made from your Reliance Mobile phone.

Register for e-bill to get free itemized billing for voice calls made from your Reliance Mobile phone. To register SMS "ACT EBILL <emailid> to 55444 from your Reliance Mobile or write to customercare@relianceada.com.

Itemised billing charges Itemised Billing charges: Rs. 50/month (for Voice calls) & Rs.75/month for SMS and Voice calls W.E.F. 11 Oct 2011.
Subscription process Send Send SMS 'ACT ITBILL' to 55444 (Toll Free)
Validity period Once subscribed, it will be valid for one full billing period
For cancelling subscription Send SMS 'DACT ITBILL' to 55444 (Toll Free)

Late Payment Charges

Incase you fail to make your payment by the due date as mentioned on your bill, a late payment charge of Rs. 100 or 2.5% of the total amount payable, whichever is higher, shall be charged to your account. To avoid paying these charges, pl pay your bill by the due date. You may also register for our Auto Pay Direct Debit through your bank account or credit card standing instructions to avoid worrying about the missed due dates.

Payment dishonour Charges

Incase any of your payment is dishonoured, a charge of Rs. 200 per instrument/transaction shall be charged to your account.

Tell me more about 3G technology.

3G is the next generation mobile technology offering higher speeds on both uplink (up to 5.7 Mbps) and downlink (up to 28 Mbps). It will enable a host of rich multimedia services such as video calling, video on demand, and provide a richer experience for existing services such as mobile internet, mobile TV and MMS.

3G networks operate on technology called High Speed Downlink Packet Access (HSPA). Data is transmitted many times faster than earlier 2G networks. This basically means that in addition to the earlier audio, graphics, and text, you can now send and receive video content too — provided you have a 3G-enabled handset or USB datacard and are in 3G coverage areas.

What is the difference between 3G Mobile broadband and Wi-Fi?

Wi-Fi is a technology used to connect mainly laptops and some mobiles within small areas (typically a few hundred metres max). 3G has a much broader coverage and works also with a broader range of mobile devices. With a Mobile Broadband dongle, you will connected to the internet everywhere there is Reliance 3G coverage (speed varies according to your area, just like Wi-Fi).

Is 3G right for me?

If you travel regularly and pay often for hotel internet, if you are a student and need to do your papers on campus, if you need to work a few hours more and would prefer to do that from home, if you don't have a landline but would like to be connected to the internet, then this is the best option for you.

What are the features available to me on 3G?

You can do very fast data transfers, make video calls, get video and music streaming, watch live TV, check mail, send instant messages, and fulfill all your internet tasks.

How do I know if I'm in 3G coverage?

If you have a 3G phone, you'll see a small symbol on your phone. This symbol is usually a small '3G' sign on the upper left corner of your screen. Depending on the handset, it can also appear as '3.5G' or '3G+' if you are in areas with faster speed coverage.

Do I need to get a new number to use 3G?

No. 3G services can be provided on your current number provided it is a GSM connection and you have a 3G handset. If it is a CDMA connection, then you will need to port your number to 3G using mobile number portability (MNP).

Do I need to get a new SIM?

No. You do not need to get a new SIM if you currently have a GSM SIM. However if you have a CDMA connection, you will need to get a new 3G SIM.

How can I know more about Reliance 3G?

Reliance will communicate more about its 3G services and the various features, pricing plans, coverage areas as soon as the service is launched. The website of Reliance Communications www.rcom.co.in/3g will also host updated information

What is IOS 5 iMessage?

iMessage is a free instant messaging add-on feature for all IOS 5 users. Here are some of the things you can do with iMessage:

Send unlimited text messages via Wi-Fi or 3G/p>

Send images, videos, locations and contacts/p>

Seamlessly send and receive messages from your iPhone, iPad or iPod touch/p>

Share conversations with multiple friends with the Group Messaging feature/p>

Track your messages with delivery receipts and optional read receipts/p>

Be assured of secure encryption for text messages

How can I activate iMessage?

Navigate to Settings > Messages > iMessage > ON > Activation Confirmation on your iPhone 5 While activating iMessage, you will receive a prompt on your Apple Device "Charges may apply as per carrier tariffs" and will be charged for ILD SMS for activation.

You will need to log in using your Apple Id. If you do not have an Apple Id, Click > Create Apple ID (you will need a valid email Id for creating an Apple Id).

Once your Apple Id is created, you will receive a confirmation mail on your email Id that you can use to validate the iMessage activation.

How can I send an iMessage?

To send an iMessage, all you need to do is save the email Ids of the recipients in Contacts.

Contacts > Tap Email Id > iMessage

What is IOS 5 iMessage?

iMessage is a free instant messaging add-on feature for all IOS 5 users. Here are some of the things you can do with iMessage:

Send unlimited text messages via Wi-Fi or 3G
Send images, videos, locations and contacts
Seamlessly send and receive messages from your iPhone, iPad or iPod touch
Share conversations with multiple friends with the Group Messaging feature
Track your messages with delivery receipts and optional read receipts
Be assured of secure encryption for text messages

How can I activate iMessage?

Navigate to Settings > Messages > iMessage > ON > Activation Confirmation on your iPhone 5 While activating iMessage, you will receive a prompt on your Apple Device "Charges may apply as per carrier tariffs" and will be charged for ILD SMS for activation. You will need to log in using your Apple Id. If you do not have an Apple Id, Click > Create Apple ID (you will need a valid email Id for creating an Apple Id). Once your Apple Id is created, you will receive a confirmation mail on your email Id that you can use to validate the iMessage activation.

How can I send an iMessage?

To send an iMessage, all you need to do is save the email Ids of the recipients in Contacts.
Contacts > Tap Email Id > iMessage

What is video calling?

Video calling is a two-way audio-visual communication between two Video-enabled 3G handsets, in 3G coverage. Both parties on a call can hear and see themselves as they talk to each other. So if you miss being someplace for a special occasion, make a video call—it’s the next best thing to being there.

How do I make a video call?

This could vary from handset to handset. In some handsets, you need to enter a number, or pick up a number from the phone book. Then click on Options, click on Call, select Video Call, and you’re on.

In some other handsets, where there is a Video Call Icon / button, after entering the number, click on this button.

How do I know I am receiving a Video Call?

If you are in 3G coverage and are receiving a video call, an icon will flash on your phone screen. To answer the phone, press the video call option and start your call.

Can I block the image (not the audio) of my phone when making or receiving a Video Call?

This is a handset feature. Many handsets allow you to switch off your camera during a video call. Or you can simply block your camera with your finger.

Do I need any special equipment to make a Video Call?

You simply need a 3G-enabled handset (with a front camera), be subscribed to 3G service and be in an area with 3G coverage.

What happens to my Video Call when I move from 3G to 2G?

Your Video Call will drop when you move from 3G to 2G.

How much does Video Calling cost?

For details on Video Call tariff, please click here.

In order to make a Video Call, how many cameras does the phone need to have?

To talk to another person, ideally the phone should have a front camera. However, even if the phone has only a rear camera, you can point that at yourself, and the other person will be able to see you – but you will not be able to see the other person. But you can always take turns seeing each other!

I can see the Video, but can’t hear the audio?

Please check your speaker volume.

If I make a Video Call without the Video from my phone, will I be billed for a Voice or Video Call?

This will be billed as a Video Call—you have made the call as a Video Call, but have chosen to block the image.

Can I answer a Video Call as a Voice Call?

You can do this. Many handsets support this feature. You simply need to select this feature on your handset and receive the Video Call without showing your image. In that case, the caller will be billed for a Video Call.

Will it be possible to zoom into my image?

Some handsets may support this—you will need to refer to your handset instruction manual for the same.

Can I change the display format of my handset screen? E. g., change where / how my image appears? Or that of the caller’s?

Some handsets may support this—you will need to refer to your handset instruction manual for the same.

The image / picture is breaking / getting pixilated / jittering?

Please ensure that the parties in a Video Call are not moving around much, or are not the moving the camera much. Both the camera and the parties need to be steady.

I have done the above, but the problem persists?

This may be due to low due to low signal strength. Please ensure that both parties are in a good coverage area. Signal strength may be checked by checking the number of signal bars visible on the handset. At least 3 – 4 bars must be there for a quality Video Call.

I am experiencing lip-synch problem.

Dear Sir / Madam, this may be due to low due to low signal strength. Please ensure that both parties are in a good coverage area.

Signal strength may be checked by checking the no. of signal bars visible on the handset. At least 3 – 4 bars must be there for a quality Video Call.

If a Video Call is made to a handset that does not support Video Calls, is the call automatically matured as a Voice Call?

The call will not automatically mature as a Voice Call. Some handsets tell the customer to make a Voice Call as Video Call is not possible.

What happens when a Video Call is made to a 3G handset in 2G coverage?

The call will not mature. The Caller will get an option to make a Voice Call instead.

What is Mobile TV?

With Mobile TV, you can watch all your favourite shows no matter where you are. All you require is a supported phone to get hooked on to the television. Mobile TV offers top-watched channels like CNN-IBN, Zee TV, etc. in addition to niche channels and regional content just for you. There is also a section called Video On Demand (VOD), which enables you to access on demand movies, video clips, mobisodes, etc.

What content will be available on Mobile TV?

60 live channels

50 loop channels – these are not live, but have all the exciting programmes of the channel compiled together and running back to back.

How can I access Mobile TV?

Download client specific to your handset

Exclusive Mobile TV/VOD client is available for close to 80% of the handsets that are available in the market. If you are using a handset which has a client readily available (This can be found by sending SMS “MTV” to 55447 and click on the link that you receive. If an exclusive client is available, you will be promoted to download it), then you can watch mobile TV using a downloaded client.

Directly access Mobile TV from the WAP portal

If your handset does not support exclusive client, then you can also watch mobile TV directly from the WAP portals mobile TV link.

I sent the SMS to 55447 (or USSD *123*555#) and received an SMS in return. What should I do?

There is a link in the SMS which you should click. You may be prompted by a “Connection to server required” (depending on the handset) to which you have to answer “Yes”. Then you will be shown a list of APN (depending upon what list you have in your phone). You have to choose rcomwap APN. The application will be downloaded on your phone.

Depending on the phone, you will be prompted to download the application either into the phone memory or the memory card. While both options will work, it is recommended to install into the phone memory.

If the page shows that your handset does not have an exclusive client and then throws a link to access mobile TV online, then you should choose the rcomnet APN to commence streaming.

I sent the SMS to 55447 (or USSD *123*555#) but did not receive SMS in return. What should I do?

Please check the format in which you sent the SMS
SMS MTV to 55447
Other keywords like TV, MobileTV, VOD, Video on demand will also work.
If the format is right, then it could be a delay in the SMS server happening across the network. You will get the link soon or please contact our customer care - *222 for postpaid and *333 for prepaid.

Mobile TV is available in 2G also. How is it different for 3G?

The quality of the video offered is about 3 times better for 3G Mobile TV than 2G. While 2G is transmitted at bit rates of about 64 kbps, 3G is transmitted at rates of more than 180 kbps going up to 220 kbps for selected channels. Also there is no buffering of videos in 3G and so you will receive a seamless experience on 3G.

What are the pre-requisites for accessing mobile TV?

There are no pre-requisites for accessing mobile TV on phone. You should have the rcomnet APN and rcomwap APN available on the handset.

What will happen when I move from 3G coverage area to 2G coverage area?

When you initiate the session from 2G coverage area, the format of the content will be reduced to 64 kbps to ensure seamless connectivity. When the session is initiated in the 3G area, then the bit streams is switched back to the 3G speeds of 180/200/220 kbps depending upon the bit rates .

I am trying to download the application but the link does not work. Why?

The problem might be because there is not enough network coverage in the region. Check if at least 3 network bars are available for acceptable network speeds. If not, please move to a region with good network coverage. If the problem persists, please try again after half an hour or contact our customer care - - *222 for postpaid and *333 for prepaid.

Accidentally I installed the application in my phone memory. How do I move it to my Memory card?

If you have already installed Reliance TV follow the installation instructions. It will prompt you to install in phone memory or memory card. Choose “Memory card”. It will replace the Reliance TV from phone memory to memory card.

I have downloaded the application. But when I click on the Reliance TV link, nothing happens.

Restart your mobile and then try using again.

While trying to install the Reliance TV application, I get a message that says not enough memory. What should I do?

Reliance TV requires a minimum of 1 MB free space for installation and functioning. Please delete some of the images or other data from your memory card and reinstall the application.

Where do I get to choose the different types of subscription packages available within the Reliance TV application?

Within the Reliance TV application in the main screen you have options to choose different subscription packages - monthly plans or par per day plan. To get more detailed information regarding these plans, please go to HELP menu.

When does unsubscription come into effect?

The process takes approximately from 15 minutes to 2 hrs.

Why am I not able to attend telephone calls while watching Mobile TV programmes?

This depends on the phone and network you are using. For instance Nokia 6600 does not interrupt TV viewing, but with Nokia N-72, you can either answer or ignore a call while watching Reliance TV.

How to check if the latest update of the programme is being shown?

Whenever a programme has been selected to watch, the time and date of the updated programme are shown on the screen.

How to increase or decrease the volume while watching a programme?

Press left navigation key to decrease the volume. Press right navigation key to increase the volume up to the extent needed.

What happens if I subscribe to a mobile TV pack and then unsubscribe before the validity period is completed?

You will get an SMS saying that you have unsubscribed from the package, however the validity exists till "XX-XX-XXXX" and that you can continue to use it till that date.

Will my subscription to any pack be automatically renewed after subscription period is over?

For daily packs, there are no automatic renewals. However for weekly and monthly packs you will get two SMS’s – one two days before expiry of the package and one on the day of expiry of package reminding you that the package is going to expire and if you do not want to extend the renewal, please unsubscribe (with the details of the ways to unsubscribe enclosed).

Even after I unsubscribe from the mobile TV package, the client continues to be available in the phone. Will I be billed again?

The client that is installed in the phone will not automatically get deleted. You have to manually delete it from the phone. However even if you do not delete it from the phone, you will not be billed once the unsubcription process has been completed.

I have subscribed to the mobile TV package and changed my SIM to a new phone. Will my existing subscription elapse? Should I subscribe for Mobile TV again?

You do not have to subscribe to a new Mobile TV package. However, you will have to download the correct client into your new phone since the client varies with the model of the phone.

If I change the SIM on my mobile phone, will the Mobile TV subscription still work?

No, if you change the SIM in the phone, you to re-request for a client and then subscribe to the relevant pack.

What is R World WAP portal?

R World WAP portal is a handset-based internet WAP site designed for mobile users. Effective 23rd June 2011, RWorld browsing is chargeable at 10p/10kb for RCOM GSM/RTL/3G subscribers, content download charges as applicable.

How can I access R World WAP portal?

To access R World WAP portal all you need is a GPRS enabled phone. Please use the rcomwap access point (APN Settings) for viewing RWorld portal.

How do I get R World WAP portal on my handset?

Launch the browser on your handset and simply type http://wap.rworld.co.in to experience a whole new R World WAP portal on your mobile. To access R World WAP portal, please ensure you have WAP/GPRS capable handset with rcomwap access point for downloads. To get WAP settings SMS WAP to 55100 (toll free). Please visit our website www.rcom.co.in to know more and to set up RWorld settings manually.

How much does it cost?

R World WAP portal is Free to browse and there are no monthly subscription charges applicable for R World WAP portal browsing. Download charges are applicable while downloading content, products and services. Please visit our website www.rcom.co.in or check tariff link on your mobile.

What services are available on R World WAP portal?

With R World WAP portal, one can stay connected with friends on Facebook, Twitter and set up email on mobile using Gmail, Hotmail, Ovi Mail etc. One can also log on to R World WAP portal and stay updated with latest news and views from across the world using RSS feeds. You can also view video on demand, download mobile TV, video clips, get latest blockbuster games and apps or listen to your favourite music, wallpapers etc. You can also access internet-based services of Google and Yahoo through the Web section on R World WAP portal.

Experience next generation entertainment on your mobile through R World WAP portal and have them delivered on phone via super fast downloads. Services on R World WAP portal are spread across four navigational links viz Home, Fun, Web and Connect.

What is personalisation all about?

It means you can choose the information you want to see on your homepage, and get to your favourites first. If you just want to get on Facebook and Twitter faster, you can have it all your own way!

How do I get started with personalisation?

To start building your page, click on the ‘Personalise my page’ link at the bottom of the page or hit the ‘Add’ button in Web or set up your email or social network in Connect anytime. You'll be taken to the personalisation page. There you can simply select the items that interest you by clicking ‘Add’. You can switch items around as much as you like.

How many items can I add?

You can display up to 3 items on your page. If you try and add more than that, you’ll be asked to remove some to create space.

How do I reorder personalised items?

To reorder items, click on the arrows until the items are where you want them. One click sends an item straight to the top.

How can I change my personalisation page?

You can change your page at any time by clicking on ‘Personalise my page’ at the bottom of the page or hitting the ‘Edit’ button.

How do I remove an item?

Just click on ‘Remove’ to remove an item.

How do I remove personalisation from my R World WAP portal homepage?

You can remove your items manually one by one, or automatically by clicking ‘Remove all personalisation’ at the bottom of the page. On confirming that you want to remove all your favourites, you will see the original landing page.

How much does personalisation cost?

Nothing – it’s for free.

What is email set-up and can I use email on my phone?

Yes! You can easily get quick access to the major email sites--Gmail, Hotmail and Nokia OVI mail. You'll need to have an account with a provider that lets you pick up your email remotely, using POP3 or IMAP technology.

In some cases, you might need to enable email forwarding. You can do this on your computer by going to the website of your email provider, logging in as usual and choosing the forwarding option in the settings or options menu. Some providers might also give you the option to enable forwarding only for the mail that arrives from now on. It's a good idea pick this option, otherwise your phone might try to download all the emails in your inbox!

Finally, you can choose whether you want to download the entire email each time you check your inbox on your phone, or just download the header. By downloading the header, you can see what the email is about and decide whether you want to see the full message. If you'd like to set up this option, just go to the Advanced Settings or Configuration Options on your phone.

How fast is Reliance 3G broadband?

Our network now offers up to 21 Mbps. Actual speeds may vary.

Is the speed guaranteed?

No, the actual speed will depend on several factors—the most important being the coverage in your area, the distance to the network antenna, the building you are in, and the number of people nearby using the service at the same time.

Is Reliance 3G Mobile Broadband different?

Reliance 3G has faster, higher quality and coverage. It has the largest EDGE/3G network in India. We also offer you greater speeds. Our network is 2x faster for downloads (7Mbps vs. 3.6 Mbps) and 5x faster for uploads (2Mbps vs. 0.4Mbps) so you can send your emails with attachments much faster.

Is Reliance 3G Mobile Broadband available all across India?

Reliance 3G is available in 13 circles - Delhi, West Bengal, Mumbai, Himachal Pradesh, Kolkata, Bihar, Orissa, Rajasthan, Assam, Madhya Pradesh, Jammu & Kashmir and North East. If you don't have 3G coverage, you will have a very good EDGE coverage, which gives you good speeds to surf on the internet as well.

Do I need to change the SIM Card for 3G broadband?

No, you just need to have a 3G device. You will be automatically be upgraded to the 3G speeds.

How else can I get 3G broadband?

You can buy 3G dongles /laptops featuring built-in 3G broadband capability from PC manufacturers Lenovo, Acer, Dell, and HP. You will just need to insert the SIM Card on the appropriate slot in your PC. Several of the new models already come with 3G internet.

I already have a USB modem from other operator. Can I use a Reliance 3G SIM Card inside

Yes, whether you have a dongle/modem bought in India or outside you can use the Reliance 3G SIM Card inside as long the modem is not locked. Commonly the modems sold in the INDIA are not locked and you will have no problem in using a Reliance 3G SIM Card. After inserting the SIM Card, you will just need to enter the NetConnect configurations to connect for the first time.

How it be detailed on my bill?

You will see the data traffic as you see today, under the Netconnect services. If you have subscribed to any plan, it will appear in the monthly charges section.

What are the costs if I go out of bundle/beyond my allowance?

You start paying the out of bundle prices of your chosen plan.

Will I receive one or two separate bills?

If you are getting a new SIM Card, you will receive a separate bill for that SIM Card.

What is a dongle?

A dongle is small USB stick that is actually a modem that connects to the internet on-the-go.

Do I need to sign up for data plan if I have a SIM card?

No, you can already start using the services. To subscribe to any plan, just call our Customer care *333, visit one of our Reliance Web World stores or send an SMS to 51234 writing the name of the plan you want.

How long does it take to start using?

The modem installation takes around 5 minutes and it is done automatically.

Can I make calls and use my phone as a modem at the same time?

Yes, you can call and use your phone as a modem at the same time.

Can I change my fixed broadband for 3G Mobile Broadband?

No these products are sold separately.

How do I know if I'm in 3G coverage?

If you have a 3G phone, you'll see a small symbol on your phone. This symbol is usually a small '3G' sign on the upper left corner of your screen. Depending on the handset, it can also appear as '3.5G' or '3G+' if you are in areas with faster speed coverage.

Where can I purchase the modem?

You can buy it from any Reliance Web World store. You can also buy only our SIM Card and use it inside any modem that is not locked.

Can I return it if I don't have coverage?

No, dongle/modem cannot be returned; however you can unsubscribe from the data plan. But it is highly unlikely that you will not be able to access the internet because Reliance 3G offers superior connectivity and higher coverage penetration.

Can I monitor my usage?

Most of the modems/dongles have usage monitoring on its software. Dongles purchased through Reliance have usage monitor and you can also check our website www.rcom.co.in for usage details.

Can I use my Reliance 3G dongle internationally?

Yes, you can, but you will have to subscribe for international roaming facility.

Can I use it on more than one computer?

Yes. The dongle is a plug and play device, so simply plug the device into another laptop, install the software, and you're good to go!

Can I use it on any laptop/personal computer?

You can use your dongle in most PCs, laptops and Apple Macs. Each dongle may vary slightly depending upon the Operating System you use on your computer (e.g., Microsoft Windows). To ensure your PC, laptop or Mac is supported; please check the system requirements of the device.

What does 'out-of-bundle' mean?

The Reliance 3G mobile broadband plans provide an inclusive amount of data for you to use during a month, e.g., 3GB. If you use more than this amount of data in any one month (billing period) then you will be charged an 'out-of-bundle' rate for the additional data you transfer.

Do I need land line?

No

Is it secure?

It is as secure as fixed broadband.

What comes in the box with the dongle?

The contents of the box will vary depending upon the dongle purchased, please refer to the product specific pages.

Will it work with my Apple PC?

IThe majority of Reliance 3G dongles work with Mac OS X. Please refer to the product specific pages to check device requirements and compatibility.

Do I have pay something to get 3G plan?

No. If you have 3G phone you can use 3G, you will be charged with the default plan rates for data.

Can I monitor my usage?

Most of the modems/dongles have usage monitoring on its software. Dongles purchased through Reliance have usage monitor and you can also check our website www.rcom.co.in for usage details.

Can I use my Reliance 3G dongle internationally?

Yes, you can, but you will have to subscribe for international roaming facility.

Can I use it on more than one computer?

Yes. The dongle is a plug and play device, so simply plug the device into another laptop, install the software, and you're good to go!

Can I use it on any laptop/personal computer?

You can use your dongle in most PCs, laptops and Apple Macs. Each dongle may vary slightly depending upon the Operating System you use on your computer (e.g., Microsoft Windows). To ensure your PC, laptop or Mac is supported; please check the system requirements of the device.

What does 'out-of-bundle' mean?

The Reliance 3G mobile broadband plans provide an inclusive amount of data for you to use during a month, e.g., 3GB. If you use more than this amount of data in any one month (billing period) then you will be charged an 'out-of-bundle' rate for the additional data you transfer.

Do I need land line?

No

Is it secure?

It is as secure as fixed broadband.

What comes in the box with the dongle?

The contents of the box will vary depending upon the dongle purchased, please refer to the product specific pages.

Will it work with my Apple PC?

The majority of Reliance 3G dongles work with Mac OS X. Please refer to the product specific pages to check device requirements and compatibility.

Do I have pay something to get 3G plan?

No. If you have 3G phone you can use 3G, you will be charged with the default plan rates for data.

Can I use the dongle as a memory stick?

This feature depends on the dongle provided by the manufacture. IF dongle has the feature you can the internal memory

Will I be able to view videos?

Yes, you can view videos.

Will I be able to download PDF, Word and XLS documents, and MP3s?

Yes, you can download all these files formats.

Can I send and receive faxes?

No you cannot send or receive faxes.

Can I use the data card SIM to make calls in a mobile phone?

Yes. But depends if the feature is available on the dongle you are using.

Where can I check the speed?

You can check the speed by downloading any file from www.download.com and checking the speed on the statistic bar of Reliance 3G dialer while the download is on. Some sites that offer Internet Speed Tests are www.pcpitstop.com or www.numion.com or www.speedtest.in Alternatively, you can download any file and multiply Kb/sec x 8 to get speeds in kbps + 10% for network overload.

What is IOS 5 iMessage?

iMessage is a free instant messaging add-on feature for all IOS 5 users. Here are some of the things you can do with iMessage:

  • Send unlimited text messages via Wi-Fi or 3G
  • Send images, videos, locations and contacts
  • Seamlessly send and receive messages from your iPhone, iPad or iPod touch
  • Share conversations with multiple friends with the Group Messaging feature
  • Track your messages with delivery receipts and optional read receipts
  • Be assured of secure encryption for text messages

How can I activate iMessage?

Navigate to Settings > Messages > iMessage > ON > Activation Confirmation on your iPhone 5 While activating iMessage, you will receive a prompt on your Apple Device "Charges may apply as per carrier tariffs" and will be charged for ILD SMS for activation. You will need to log in using your Apple Id. If you do not have an Apple Id, Click > Create Apple ID (you will need a valid email Id for creating an Apple Id). Once your Apple Id is created, you will receive a confirmation mail on your email Id that you can use to validate the iMessage activation.

How can I send an iMessage?

To send an iMessage, all you need to do is save the email Ids of the recipients in Contacts. Contacts > Tap Email Id > iMessage

What is my data tariff plan?

To know your data tariff plan and usage details, please visit our website www.rcom.co.in or contact customer care by dialing *333.Following self-care channels can also used to check your data plan:

  • SMS
  • WAP
  • Internet
  • USSD

If you are a postpaid customer, can also refer to your bill for usage details.

What is unbilled usage amount?

Unbilled usage is the amount which has not yet been billed. The amount is visible under ‘Unbilled Usage’ on self-care channels such as website and SMS.

How do I check my total usage?

Total usage can be checked online through our website www.rcom.co.in. Log in to your account through ‘My Service’ option. Click on ‘Postpaid Account Details’ and then on ‘My Data Usage’.

When does my billing start?

Billing starts from the moment your card is activated.

Will I be charged for the whole month or on pro-rata basis?

Yes, you will be charged on a pro-rata basis in the first invoice from the activation date to the bill cycle end date.

Can I get an interim bill in between a billing cycle?

No, systems do not generate interim bills in between a billing cycle. Bill will be generated only as per bill cycle.

In the bill, is the free usage first charged and then a subsequent discount given or is it shown as free usage?

Free usage is not charged at all.

How will the free usage reflect in my bill?

Free usage will reflect as Free Usage Summary in the bill.

How will I be charged when I am roaming?

Data roaming rates applicable as per tariff plan.

What are the options available for bill payment?

Bills can be paid on our website www.rcom.co.in or at Reliance outlets by cash, cheque, or credit/debit card in drop box. Customer can also make the payment through IVR.

What is the difference between 3G Mobile Broadband and Wi-Fi?

Wi-Fi is a technology used to connect laptops in small areas. 3G has a much broader coverage and works also with a broader range of mobile devices. With a Mobile Broadband dongle, you will be connected to the internet in all areas that have Reliance 3G coverage (speed varies according to your area, just like Wi-Fi).

What's the difference between the Mobile Broadband and ADSL?

With Mobile Broadband, you don't need a landline. You can access the internet wherever you are with mobile coverage, not just at home. Speed will differ according to the area.

What is GPRS?

General Packet Radio Service is a packet-switching technology that enables data transfers through cellular networks. It is used for mobile internet, MMS and other data communications. In theory the speed limit of GPRS is 115 kbps, but in most networks it is around 35 kbps. Informally, GPRS is also called 2.5G.

What is EDGE?

Enhanced Data Rates for Global Evolution, an evolution of GPRS EDGE (also known as Enhanced GPRS or EGPRS) is a data system used on top of GSM networks. It provides nearly three times faster speeds than the outdated GPRS system. The theoretical maximum speed is 473 kbps for 8 time slots but it is typically limited to 135 kbps in order to conserve spectrum resources. Both phone and network must support EDGE, otherwise the phone will revert automatically to GPRS. EDGE meets the requirements for a 3G network but is usually classified as 2.75G.

What is HSDPA?

High Speed Downlink Packet Access. It has a potential download speed of 7.2Mbps.

What is HSUPA?

High Speed Uplink Packet Access. It has a potential upload speed of 2Mbps. It is an upgrade for UMTS/HSDPA networks that increase upload data speeds up to 5.76 Mbps. HSUPA together with HSDPA is sometimes referred to as HSPA. HSUPA only handles the uplink while the downlink is handled by a related technology called HSDPA.

What is HSPA?

High Speed Packet Access. Usually refers to networks with both HSUPA and HSDPA as an amalgamation of two mobile telephony protocols – High Speed Downlink Packet Access (HSDPA) and High Speed Uplink Packet Access (HSUPA). This extends and improves the performance of existing WCDMA protocols. There is now a further standard - Evolved HSPA (also known as HSPA+).

Should I care about those terms?

All that you need to know is that Reliance 3G is providing the best speeds and in the greatest number of areas. Those technologies translate into the potential speeds that you can get. The fastest is 3.5G+, then, 3G, EDGE and GPRS is the slowest one. Your Reliance 3G broadband will always connect to the fastest possible technology available.

Why use the USB modem instead of ADSL?

It is compact and portable, you can easy in any computer and the tariffs are very convenient.

How much is 1GB?

It depends on what you are doing on the internet - just surfing or downloading.

Being conservative, 1GB would allow you to:

  • Surf web pages 1h/day
  • Send/receive 30 emails/day
  • Send/receive 10 attachments month
  • Download 5 songs / month
  • Upload 10 high-res photos / month

What is IOS 5 iMessage?

iMessage is a free instant messaging add-on feature for all IOS 5 users. Here are some of the things you can do with iMessage:

  • Send unlimited text messages via Wi-Fi or 3G
  • Send images, videos, locations and contacts
  • Seamlessly send and receive messages from your iPhone, iPad or iPod touch
  • Share conversations with multiple friends with the Group Messaging feature
  • Track your messages with delivery receipts and optional read receipts
  • Be assured of secure encryption for text messages

How can I activate iMessage?

Navigate to Settings > Messages > iMessage > ON > Activation Confirmation on your iPhone 5 While activating iMessage, you will receive a prompt on your Apple Device "Charges may apply as per carrier tariffs" and will be charged for ILD SMS for activation. You will need to log in using your Apple Id. If you do not have an Apple Id, Click > Create Apple ID (you will need a valid email Id for creating an Apple Id). Once your Apple Id is created, you will receive a confirmation mail on your email Id that you can use to validate the iMessage activation.

How can I send an iMessage?

To send an iMessage, all you need to do is save the email Ids of the recipients in Contacts. Contacts > Tap Email Id > iMessage

Internet & Broadband

What is Broadband?

"Broadband is an always-on data connection that is able to support interactive services including internet access and has the capability of the minimum download speed of 256 kbps to an individual subscriber from the POP of the service provider. The interactive services exclude any services for which a separate license is specifically required, for example, real-time voice transmission, except to the extent that it is presently permitted under ISP license with Internet Telephony."(As per Broadband Policy 2004)

What is the difference between dial-up and broadband?

Details Dial-up Broadband Key benefit
Speed Limited speeds of upto 58 Kbps High speeds of upto 1 Mbps. Enhances experience
Talk n Surf Telephone line required to use the internet No need to engage your telephone line to use the internet. Talk while you surf
Connectivity To use the internet you have to dial and wait for connectivity Instant connectivity when you need it. Saves time and increases productivity
Availability During peak hours you get disconnected and have to dial again. At times the telephone lines are blocked so you are not able to dial. No such hassles of line dropping or blocked telephone lines. Easy to connect
Cost Rs. 10-15 per hour (including telephone pulse) Rs. 15 per hour onwards. Also MB based usage available Superior experience at same cost
Applications E-mail, chat, browsing, but not suitable for high-speed applications With high speeds you can download heavy data files at superspeeds. Download movies, songs, feature-rich games, video messages and more. Faster downloads, saves time and money

What are the applications of Broadband?

Internet solutions

  • Faster access/surfing of information
  • Faster download of email and huge files

Audio solutions – Audio on Demand (AoD)

  • Request and listen to any type of songs, information
  • Listen to various radio channels

Video solutions – Video on Demand (VOD)

  • Watch movies at own convenience
  • Record multiple channels / programmes and view at your convenience
  • View wide variety of television content - single view, multiple view

Communication solutions

  • Video conferencing
  • E-mail on PC
  • Chat on PC

What are the various tariff plans available from Reliance?

Reliance BroadNet tariff plans empower you to control your speeds and spends. Click here to view all our tariff plans.

Is the connection secure?

Reliance BroadNet offers direct connectivity to the internet and it is recommended that you secure your PC.

Is anti-virus or firewall software bundled or provided by Reliance?

Yes, Reliance is the only ISP in India to bundle an anti-virus pack with every connection – offered in conjunction with F-secure, India’s leading PC security solutions provider.

Are there any tools available to control usage by children?

The advanced version of Reliance PC Protect comes with a parental control feature – at an additional cost of only Rs 70 per month.

What are the subscription charges for Reliance PC Protect?

For plan details Click here.

How do I subscribe to Reliance PC Protect?

To subscribe to Reliance PC Protect, contact Reliance Customer Care.

What are the features of Reliance PC Protect service?

On subscription to this service, you will receive the Reliance PC Protect Internet Security software package. For more information, click here.

Is Reliance PC Protect available for prepaid customers?

Currently this service is available only for Reliance Broadnet postpaid customers.

What is the minimum duration for service contract?

Minimum service contract duration is 1 month.

Are there any rules governing internet access?

Please refer the Acceptable User Policy (AUP) for more details. Click here for details

Can I shift my Reliance BroadNet to another location?

Shifting of service location will be subject to availability of service at new location – at shifting charges of Rs. 500/- per service per shift.

What are the advantages of Reliance BroadNet?

  • Bonus bandwidth - You get an additional bandwidth with every Reliance BroadNet plan i.e. 300 Kbps VS 256 Kbps.
  • Bundled anti-virus - We are the only ISP in India to bundle an Anti-Virus with every connection. In addition, this pack has anti-spam and firewall.
  • No Customer Premises Equipment (CPE) rental.

How do I apply for the connection?

Call

For Wired Internet:

  • For assistance / information regarding Reliance broadband & voice services call 30337777 or 1800 3000 7777 (Toll Free) or 198 (Toll Free for grievance redressal & reachable only from Reliance Landline phone)

Our endeavor is to resolve your complaints at your first point of contact, however if you are not satisfied with resolution provided by our Complaint Cell, you can register your appeal with the appellate authority in your circle in writing along with the Complaint number provided by the Complaint cell for resolution. The complaint will be resolved within 33 days from the date of filling written appeal with the Appellate Authority


Operation hours: Monday to Saturday between 9.30a.m. to 6.00p.m. (Excluding public holidays, 1st & 3rd Saturday and national holidays).


Online Service Request


Reliance Broadband and Landline Complaint Registration Form

Email

For Wired Internet:

broadband@relianceada.com

Write to us
Reliance Communications Limited
Dhirubhai Ambani Knowledge City
Navi Mumbai 400709,
India.
Tel No: 1800 30000 7777

What is Ultraband?

Ultraband transmits data over optic fiber which is more efficient and faster.

Which cities has Reliance currently launched Ultraband services?

Ultraband services are currently launched in Mumbai. There are select localities in Mumbai that have been launched with Ultraband services. You may contact our call center to find out if your currently locality is covered.

How fast if Ultraband?

With Ultraband you can get internet speeds upto 1 Gbps. It would take less than 2 minutes for you to download a HD movie of 5 GB!

Will I require a Wi-Fi router of my own in the house?

We have both kind of Network units; ones which are Wi-Fi enabled and standalone ones too. Sometimes inspite of an inbuilt Wi-Fi unit, we have observed customers installing their own Wi-Fi routers too, especially in rooms which are two to three walls apart for better coverage in the house

If I have a 1 Gbps plan, will I be able to receive 1 Gbps speeds over Wi-Fi?

The speed of internet over Wi-Fi is dependant on your Wi-Fi router capability and also on the capability of the connected device (handset, tablet, laptop, TV etc). Both have to support 1 Gig speeds to enable you to experience that kind of speeds over Wi-Fi. You will certainly be able to receive 1 Gbps speeds over LAN in case your Wi-Fi router does not Gigabit supportive.

How can Ultraband add value to my life?

Ultraband primarily meets the needs for faster internet connectivity especially in the age of high definition content. Your experience will be refreshingly different while watching Netflix, or while streaming HD content over your TV, or while many of your family members use the internet simultaneously on their handsets, tablets and laptops. The joy of having seamless Internet connectivity, without a second of waiting time!!