Reliance Communications
 
Mobile Number Portability Customer Care
The RCOM Advantage
  • India’s No.1 network

  • Choice of 3G, CDMA & 2G GSM

  • Experience seamless coverage & voice quality

  • Superior Value Plans & Tariffs

  • Choice of over 72 CDMA handsets from high end to low end

  • Wide choice of Value Added Services

  • Best-in-class customer care

What is Mobile Number Portability?

  • With MNP you can now keep your mobile number & join RCOM. You no longer need to be tied into an operator because of your number. So join RCOM & you will not need to inform all your contacts about your new number.


  • So which ever circle you may be in and even if you are prepaid or postpaid you can now join (ie port in to) Reliance 3G, or CDMA or 2G GSM.


  • So who is eligible for MNP? Any customer who has the connection for more than 90 days and has paid up all postpaid bills. Other criteria can be viewed on the website www.trai.gov.in

How do I join Reliance with the same number? “Port-in” to Reliance is simple:

  • From your existing mobile number please send a Port-Out request to your current operator by typing “ < Port > <space> < mobile number >

  • Send this SMS to 1900 (charges as per your current operator SMS rate)

  • You will receive as SMS from 1901 with a Unique Port Code (UPC). This is valid for 15 days

  • You can now approach any of our RCOM stores or retailer and fill up a CAF (Customer Application Form) like any normal customer. Please note you will need to submit the usual required documents ie Proof of Address, Proof of Identity, photograph.

  • You will get a new Reliance SIM card.

  • For the next 5 days (as per regulation) you will continue to be on current operator.

  • On the 6th day you can remove your old SIM and insert the new Reliance SIM. You would have joined the network of choice for over 125 million customers.

  • For more details, please call 1 - 800 - 100 – 3333 (toll free).

Dear Customer, join the family of 150 million. Keep your number & Switch to Reliance.

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