Phone to PC     Last update: March 25, 2009
 
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What is Internet Telephony?

Internet Telephony is a service that refers to communication services over the Internet; also referred to as Voice Over Internet Protocol (VOIP). You can have voice communication between PCs or between a PC and a regular telephone.

What is Reliance iCall service?

Reliance iCall is a VoIP based service for easy voice calls across the world using your internet connection, PC or a regular telephone. You also get immediate access to value added services like instant messaging, audio conferencing and other multimedia features.

What are the benefits for using Internet Telephony service?

Free voice usage, low call rates and a host of features.

Do you charge for this service?

PC to PC calls are absolutely free of cost, and you can make PC to telephone/mobile calls at drastically low rates using a prepaid connection.  

How can I start using the Reliance iCall service?

1. Visit relianceicall.com and click on ‘sign up’ to register.
2. Enter your email address for authentication.
3. Select the country where you wish to use this service from.
4. No payment details required if you choose the PC to PC service
5. For prepaid connections for PC to telephone calls:

  • Provide valid Master or Visa credit/debit card details for payment..
  • Enter the confirmation code and submit.

6. You will receive a mail with a link in your registered email address inbox.
7. You can access this link for activating your new iCall account and start making calls immediately.

I am a Reliance Global Call customer, how can I avail the Reliance iCall service?
  • Visit the Reliance iCall link available on the Reliance Global Call website and click on ‘sign up’ to register.
  • Enter your email address and other details for authentication.
  • Select the country you wish to use this service from.
  • No payment details required if you choose the PC to PC service.
  • For prepaid connections for PC to telephone calls, provide valid Master or Visa credit/debit card details.
  • If you are a Reliance Global Call customer with a prepaid account, then the charges against the Reliance iCall service would get deducted from your Reliance Global Call account balance.
  • If you are a Reliance Global Call customer with a Pay-After-Use account then you will have to pay for the Reliance iCall service.
  • Enter the confirmation code and click submit.
  • You will receive a mail with a link in your registered email address inbox.
  • You can access this link for activating your new iCall account and start making calls immediately.
What are the call rates?

PC to PC calling is free. To know the international call rates, Click Here.

Is there any incoming local number to use this service?

There is no specific incoming local number for this service but if you opt for PSTN (Public Swtiched Telephone Network) to PC or All Service Plan, then you will have to rent an incoming local number against the country which you choose (currently available in US & UK only) from the drop down list or from where you wish to use the Reliance iCall service.

How can I get this Incoming Local number?
  • Incoming local number is only for PSTN to PC user.        
  • To get incoming local number: Visit our relianceicall.com and register yourself.
  • Provide the required details.
  • You will receive a link on your registered e-mail id .To activate your account access that link.
  • You are now our registered Reliance iCall customer.
  • To select your plan, you will be directed to Select Plan Page.
  • If you had selected our PSTN to PC service or All service plan, you will get the option for selecting incoming local number.
  • Select the incoming local number type & incoming local number.
In which countries is this service available?

You can make and receive calls from almost all the countries, except a few where the service is blocked. Click here for the complete list of countries where iCall service is available

Will I notice any difference in call quality compared to normal telephone calls?

Yes, you should be able to see a distinct difference with our superior quality voice service.

How do I place a call in this service?
  • PC to PC
    • For free calls, add a buddy in your contact list and then right click on the selected buddy and choose the option to dial.
  • PC to phone
    • Enter the desired calling number in the dial pad and click ‘dial’.
    • You will hear the ringtone once the call gets initiated.
  • Phone to PC
    • You will need an incoming local number for making calls from a phone to a PC. There is a monthly charge for the same.
    • Incoming calls can be received on your PC only when you have signed in.
What are the other value-added features in Reliance iCall?
  • Call forwarding
  • Call blocking
  • Call log
  • Call hold
  • Caller ID
  • Personal conferencing
  • Missed call alert
  • Do not disturb
  • Address book
  • Account balance announcement
  • Instant messaging
  • Offline messages
  • Audio conferencing
  • Account status and recharge option
  • Ringtones
Can I use this calling service while roaming?

Yes

Can I check the call details?

Yes, you have confidential access to your usage information for the current month on the website under the ‘My Account’ tab.

How can I check the available balance in my account if I use the PC to telephone service?

You can check your account balance with balance announcements or it can be viewed on your computer screen.

How do I contact Reliance iCall for any queries?

If you have any questions, concerns or complaints about our service, you just need to fill the Feedback Form and we will get back to you.

Can I send an SMS from my PC to any fixed line or mobile phone?

No, this function is currently not available on our service.

I am a Reliance Global Call prepaid customer and have an auto-generated access number; will I be able to use this service?

Yes. You will be able to use this service.

How do I select the access number for phone to PC service?

While registering for this service you get two options – premium or auto-generated number.
You get to choose your access number from the drop down list if you select the premium number option. Your access number is auto generated and displayed if you select the auto generate option. You’ll get all this information by an email on your registered email address.

What are the system requirements for Reliance iCall?

The system requirements for using Reliance iCall are:

  1. Windows 2000, XP or Vista (we do not support Windows 95/98/Me, Linux and Macintosh systems)
  2. Pentium-class processor (1.0GHz or higher)
  3. Internet Explorer (version 6.0 or later)
  4. At least 256MB RAM
  5. A microphone, sound card, and speakers
  6. A non-proxy connection to the Internet
  7. A broadband Internet connection is recommended, though not necessary