Reliance Communications
 
Handset Offers

PAYMENT PLANs

Zero Payment Plan
  Desire XC Desire 700 HTC One DS
24 Month EMI 1,599 1,949 2,599
Full Payment Plan
  Desire XC Desire 700 HTC One DS
Bundled Price 32,975 40,200 53,600

DEVICE FEATURES

A little more information to help make your choice easier
Product Desire XC Desire 700 HTC One Dual
SIM Dual SIM
SIM 1-CDMA EVDO
(High speed Data )
SIM 2-GSM(2G GPRS)
Dual SIM
SIM 1-CDMA EVDO/GSM/ 3G
(High speed Data )
SIM 2-GSM(2G-GPRS)
Dual SIM
SIM 1-CDMA EVDO/GSM/3G
(High speed Data )
SIM 2-GSM(2G-GPRS)
Display 480 x 800 pixels, 4.0 inches 540 x 960 pixels, 5.0 inches 1080 x 1920 pixels, 4.68 inches
Memory 4 GB storage, 768 MB RAM
Upgradable Upto 32GB
8 GB, 1 GB RAM,
Upgradable Upto 64GB
32 GB, 2 GB RAM,
Upgradable Upto 64GB
Camera 5 MP with LED flash 8 MP with LED flash
2.1MP Front Camera
4 Ultra Pixel with LED flash
2.1MP front camera
Battery 1650 mAh 2100 mAh 2300 mAh
Operating
System(OS)
Android OS, v4.0 Android OS, v4.1.2
(Jelly Bean)
Android OS, v4.1.2
(Jelly Bean)
Processor Dual-core 1 GHz Quad-core 1.2 GHz Quad-core 1.7 GHz Krait 300
Colors Available Black/White Black/White Black/White
SIM card * Regular Micro Micro
* Diamond SIM to be used for High Speed Data

*Terms & conditions

  Offer valid on purchase of Reliance zero plan bundled with HTC Desire XC, Desire 700 and HTC One Dual Smartphones.
  24 Month EMI is valid on select credit cards only.
  EMI amounts specified includes the handset charge, plan charge and interest charge as levied by the respective bank.
  In case of full downpayment plans all bank interest charges are discounted and the bundle price include the smartphone and the plan charges.
  The interest charges are levied by the bank in the monthly credit card statement and any dispute on interest charges are to be settled with respective banks directly.
  Reliance Zero Plan is limited offer that gives unlimited Voice (Local & STD), Unlimited high speed data and Unlimited voice usage on domestic roaming.
  International calls, SMS and any other VAS charges are not included in the offer.
  Zero charges up to 3000 SMS / month
The offer is available all leading Reliance Outlets, all leading HTC device selling outlets and through select company roadshows.
  Mandatory E bill to be sent on registered email ID's
  Zero Plan benefits are valid for 24 months from the date of activation and no Refund will be made in case of withdrawal of plan benefits after purchase and before 24 months in case of plane disconnection or port out from Reliance CDMA network.
  Regular SIM* to be used for Desire XC and Micro SIM* to be used for HTC Desire 700 & One Dual
  Diamond SIM card to be used for High Speed Data

Frequently Asked Questions

1)   What is the special offer on HTC Smartphones with Reliance Communications?
    Reliance has a unique property called the Zero Plan. You can now get the HTC Smartphone on the Zero Plan. The Phones are powered with CDMA technology which is superior to the usual GSM network.
   
The CDMA Zero Plan offer you:
  1. Unlimited voice and high speed 3G-like data on Reliance CDMA network with no bills for the next 24 months.
  2. Uninterupted voice and high speed data on India's best and largest CDMA network.
  3. No hassles of huge bill with the Zero Plan as it gives you the benefit of no charges for Local or STD voice, SMS and Data and National Roaming.
    (No charge up to 3000 SMSes, anything over that will be chargeble at:
Local @ RS.1/-
STD @ RS 1.5/-
ILD @ Rs. 5/-)
  4. Dual SIM Smartphones providing flexibility to use CDMA and GSM at the same time. Below are 3 HTC Smartphone models on which the exciting Zero Plan is offered:
1) Desire XC
2) Desire 700
3) HTC One
All the above Smartphones come with:
1) Dual SIM: CDMA EVDO (High Speed 3G-like Data) + GSM at the same time.
2) Android 4 OS
3) Dual Core Processor
 
You can buy the HTC Smartphones on the Zero Plan with a minimum EMI of Rs. 1,599 for the next 24 months.
 
Below are the EMI options for HTC Smartphones
Device HTC Desire XC HTC Desire 700 HTC One Dual
Monthly rental 1,599 1,949 2,599
Down payment Nil Nil Nil
Voice minutes (Local and STD) Unlimited Unlimited Unlimited
SMS (Local and STD) Unlimited Unlimited Unlimited
(Local and STD) Unlimited Unlimited Unlimited
 
2) Can I buy the HTC Smartphones on the Zero Plan with a down payment?
  Yes, we are happy to provide the HTC Smartphones with the Zero Plan with an option for down payment and great discounts.
  Below are options that you can explore:
Device HTC Desire XC HTC Desire 700 HTC One Dual
Monthly rental 1,374 1,873 2,492
Down payment 32,975 44,950 59,799
Discount 5,397 7,357 9,788
Voice minutes (Local and STD) Unlimited Unlimited Unlimited
SMS (Local and STD) Unlimited Unlimited Unlimited
1X/HSD data Unlimited Unlimited Unlimited
 
3) Can I get an HTC model from Reliance on the GSM network?
  You can use the HTC models with Reliance GSM SIM cards also. The Unlimited offerings of the Zero Plan are currently available on Reliance Postpaid CDMA.

4) Is this offer applicable on Mobile Number Portability (MNP) as well?
  Yes, we are delighted to extend the exciting offer on MNP. We welcome all customers on Reliance CDMA who want to avail the unlimited benefits on the truly unlimited HTC Smartphone plan.

5) Is this offer applicable to existing Reliance Prepaid GSM and CDMA customers?
  We are happy to provide this offer to Reliance Prepaid GSM customers with port in request. We shall welcome customers on Reliance Postpaid CDMA For Reliance Prepaid CDMA customers, Prepaid to Postpaid migration process to be followed and then the Zero Plan can be purchased.

6) Do HTC models support SIM cards?
  All HTC Smartphones are dual SIM supporting CDMA EVDO (High Speed 3G-like data) and GSM. You can insert a CDMA/3G SIM in the CDMA/3G card slot while GMS SIM should be used in the GSM slot as per details provided on the SIM slot.
CDMA & GSM SIM cards should be Micro SIM only. CDMA SIM cards should be Diamond SIM only.

7) I am an existing Reliance CDMA Postpaid customer using non-SIM-based handset. How can I get this HTC model?
  We are happy to provide you with a Reliance CDMA SIM card without any additional charges and the SIM card will be activated for you within 48 hours. This SIM card can be used on HTC Smartphones. Customers need to be provided with Diamond SIM card, so that High Speed Data can be used.

8) I am an existing Reliance CDMA Postpaid customer using a SIM-based handset. How can I get this HTC model?
  That will not be a problem at all. Your existing SIM card can be used in HTC models without any hassles.

9) Is the handset locked to Reliance services or can I use any other SIM?
  The HTC Smartphone purchased through Reliance is not locked to Reliance network. You can use the phone from any SIM/operator of your choice. However, since this is a bundled offer, it is in your interest to use Reliance CDMA.

10)  What happens if I buy the HTC bundled offer and then move to another operator within the next 24 months?
  If you face any issue with regard to our service, we will ensure that the issue will be resolved. If you still decide to move on, you can move to any operator subject to MNP clearance.
Please note, in these cases, there will be no refund on discontinuation of service.

11)  What does the Postpaid plan have?
  The Postpaid plan has the following:

Unlimited voice calls which include local and STD calls on Home and Roam network*. However, ISD calls will be charged as per the tariffs that keep getting updated at www.rcom.in.
You will also be able to enjoy unlimited local and STD SMSes, unlimited high speed 3G-like data across India.
(*No charge up to 3000 SMSes, anything over that will be chargeable at:
Local @Re. 1/-
STD @Rs. 1.5/-
ILD @Rs. 5/-)
We are happy to announce that a security deposit of Rs. 800/- is waived off for the Zero Plan.
Please note as per TRAI guidelines the SMS is capped to 3000 SMSes per month.

12)  What is the data speed that I will get?
  You can enjoy unlimited high speed 3G-like data from your mobile. The speed of the data will vary based on your location and our corresponding CDMA network coverage.
(NE, AS, JK do not have the CDMA coverage)

13)  Will I get unlimited free usage while roaming as well?
  Your unlimited free usage includes usage on roaming as well. You will not be charged for local and national usage. International calls and SMSes will be chargeable.
Please note, the monthly bills will be sent on your registered email address and that there will be no provision to deliver the hard copy of your bill.

14)  Will I get a bill every month?
  There will be an invoice generated every month with Zero Billing charges. However, if you are not making ISD calls or SMSing (beyond 3000) or on ISD roaming, you will not have to make any payment.
(As per Forty Sixth Amendment order, 2008) dated 24-Jan-2008, Ebill should be given to the customers who have explicitly opted to receive the bills electronically, the explicitly consent of the customer should be in a written form or through a confirmation mail and the record should be kept for 1 year.

15)  Will I need to pay any security deposit for activation of ISD services?
  Yes, a security deposit needs to be paid for activation of ISD services as per existing process.

16)  Will this plan work if I change my handset anytime within 24 months?
  All benefits of the offer will work even if you change your handset within the next 24 months.
However, please note that this plan will work only on CDMA handsets and not on dongles.

17)  Can I buy this offer without the EMI with full down payment?
  Yes, you can buy this phone on a full payment plan at a bundled price and save lot of Money by availing discounts.

18)  How can I make the payment if I want to buy without EMI?
  You can make the payment by credit card, cash or debit card.

19)  Is there a fair usage policy when you say unlimited?
  No, there is no fair usage policy as of now. However, Reliance reserves the right to discontinue the benefits if the plan is used beyond the prescribed TRAI guidelines for any commercial or telemarketing activities.

20)  I want to avail this plan but I do not have CDMA network in my state?
  To get the best experience of this offer on your phone, you will have to use the phone in CDMA circles. You can use this phone across India except Jammu and Kashmir, North East and Assam.

21)  Is the offer available on select HTC models or across all models?
  This offer is applicable across the following HTC models, purchased from Reliance:
• HTC Desire XC
• HTC Desire 700
• HTC One
If these HTC models are not purchased from Reliance, this offer will not be valid. This is a bundled plan with the phone.

22)  Is the EMI offer available only on credit cards?
  Yes, the EMI offer is available only on credit cards.

23)  If a customer uses credit card, will the entire payment (Device Cost + Rental for 2 years) get blocked?
  Yes, the entire payment gets blocked and you can enjoy the benefits without worrying about the bill.

24)  Which credit cards are accepted under this offer?
  You can make a purchase using any of the following mentioned credit cards at Reliance Webworlds, Reliance Mobile Stores and HTC outlets.
• ICICI Bank credit card
• Citibank credit card
• Standard Charted credit card
• HDFC credit card
• Kotak Mahindra card
• IndusInd Credit Card
• HSBC credit card

For shop.rcom.co.in the following mentioned credit cards can be used:
• ICICI Bank credit card
• Citibank credit card
• Standard Charted credit card

25)  Is the EMI offer available with Standing Instructions to bank account / Post-dated cheque?
  Currently the offer is available only on credit cards whose EMIs will reflect in the monthly statements of the credit card.

26)  For some reason, if I am unable to use the handset or offer for a couple of days or weeks, will there be any extension in the unlimited usage duration from 24 months?
  The validity of the offer remains fixed for 24 months from the date of purchase and there shall be no extension for the unused period.

27)  What will be the monthly rental after 24 months? Will there be any security deposit (local, ILD or Roaming) applicable after 24 months?
  After 24 months the customer will enjoy truly unlimited benefits as available in the current combo with the best available plan. The security deposit for ILD will need to be submitted.

28)  Is there a fair usage policy for SMS as per TRAI guidelines?
  Yes, as per the TRAI policy the SMS is capped to 3000 SMSes per month. And after 3000, they will be chargeable at local @Rs. 1/- STD @Rs. 1.5/- ILD @Rs. 5/-)

29)  Is High Speed Data (HSD) already active on my handset after activation?
  At the time of activation, High Speed 3G-like data is not activated. RMS/RW needs to use a backend process for HSD service activation.
Note: *For High Speed Data the customer needs to use a Diamond SIM card.

 FAQ on Acquisitions
30)  I am a new Reliance customer. How much time will you take to activate this offer?
  New Customer: The special unlimited plan with HTC will be activated immediately before you walk out of the store.
MNP Customer: If you wish to port your existing number to Reliance, then our store representatives will help you with the MNP process. Your services will be activated as soon as we get clearance from the central authority and your existing provider. Please be assured that we will provide all the required support to make this transition a smooth one.

31)  Is this offer available for existing Reliance customers or also for new and existing customers?
  We are delighted to offer the Zero Plan for new as well as existing customers.

32)  I am an existing Reliance CDMA customer and I want to buy a new HTC Smartphone with the bundled plan. How much time will it take to change the plan?
  Your plan will be activated within 48 hours of your purchase. We will also reimburse you for usage on local and STD voice, SMS and data till the new plan has been activated. Service Request needs to be created for this so that new plan is activated for the customer in 48 hours.

33)  I am an existing Reliance GSM customer and I want to buy a new HTC Smartphone with the CDMA bundled plan?
  This plan is available on Reliance CDMA and with Port in we welcome you on Reliance CDMA to enjoy Unlimited Benefits offering with HTC Best Smart phones

34)  Where all can I get this offer?
  This offer is available across Reliance World and HTC outlets or you can also shop for the product online at shop.rcom.co.in

35)  I have purchased an HTC model from outside. Can I avail the Reliance offer?
  This plan is exclusively for customers who have purchased the handsets along with the plan as a bundled offer from Reliance.
You can avail our Reliance special unlimited plan at just Rs. 1,499 per month for the handset that is not bought from Reliance.

36)  I have bought an Apple voucher from Apple store, can I buy HTC Smartphone with Zero Plan offer?
  With the Apple voucher, Apple Zero Plan can be bought. For HTC Smartphones, you need to buy HTC Zero Plan voucher or you get the HTC Zero Plan directly from Reliance Web Worlds and Reliance Mobile stores.

37)  Is there an interest cost involved?
  As per the new RBI guidelines, there is an interest cost since it is financed by the bank in easy EMIs. The EMI value specified includes the interest cost which will be specified to you separately at the time of purchase.
Please note, the interest cost will be settled by you every month with the bank in your monthly credit card settlements. Also any interest that the bank may charge due to payment dues on the credit card has to be clarified with the bank.

38)  Is there any buy back or special upgrade offer provided for existing Reliance HTC users?
  Unfortunately, currently no other buyback offer is available.

   FAQ’s on Hardware
  1) What are the features of HTC models?

 
Product Desire XC Desire 700 HTC One Dual
SIM Dual SIM
SIM 1-CDMA EVDO
(High speed Data )
SIM 2-GSM(2G GPRS)
Dual SIM
SIM 1-CDMA EVDO/GSM/ 3G
(High speed Data )
SIM 2-GSM(2G-GPRS)
Dual SIM
SIM 1-CDMA EVDO/GSM/3G
(High speed Data )
SIM 2-GSM(2G-GPRS)
Display 480 x 800 pixels, 4.0 inches 540 x 960 pixels, 5.0 inches 1080 x 1920 pixels, 4.68 inches
Memory 4 GB storage, 768 MB RAM
Upgradable Upto 32GB
8 GB, 1 GB RAM,
Upgradable Upto 64GB
32 GB, 2 GB RAM,
Upgradable Upto 64GB
Camera 5 MP with LED flash 8 MP with LED flash
2.1MP Front Camera
4 Ultra Pixel with LED flash
2.1MP front camera
Battery 1650 mAh 2100 mAh 2300 mAh
Operating
System(OS)
Android OS, v4.0 Android OS, v4.1.2
(Jelly Bean)
Android OS, v4.1.2
(Jelly Bean)
Processor Dual-core 1 GHz Quad-core 1.2 GHz Quad-core 1.7 GHz Krait 300
Colors Available Black/White Black/White Black/White
 

To know more, you can visit http://www.htc.com/in/smartphones/

  2) There is a problem with my HTC phone, what do I do?

      All repairs and replacement will be as per the replacement policy of HTC.

  FAQ’s on online acquisition

  1) Can I purchase the product or bundled offer online also?

      Yes, the attractive HTC bundled offer on Reliance can also be purchased online with just a few clicks at shop.rcom.co.in.

  2) Do I get any discount on online purchase?

      Though you save on time and energy by making an online purchase however the price of the combo offer remains the same as available at the Reliance stores.

  3) Will I get a purchase confirmation for my online purchase?

      Yes, you will get a confirmation SMS as soon as the purchase is completed.

  4) How much time will it take to deliver the handset if I purchase the offer online?

      The handset will be delivered at your doorstep within 72-96 business hours of making the online purchase.

  5) How will you activate my SIM if I make the purchase online?

      On making an online purchase you will get a call from our executive asking for a convenient time to visit you to collect your documents and deliver the SIM.
On collection of documents, the SIM will be activated with the special unlimited offer will be active within 24 hours.

  6) How do I track my shipment and know the details of my purchase?

      You will receive the courier tracking number or link on SMS and email once your product has been shipped and directly on clicking the same you will be able to track the status of the product shipment.

  7) Is there a help-line number I can contact or speak with for any queries on online purchase?

      Yes, the helpline number is mentioned on the website and also on the email confirmation you will receive. You can contact the same for any queries related to your online purchase.

  8) What happens if I receive the handset I have purchased online in a non-working condition?

      In case there is any issue with the device at the time of device delivery that you have purchased online then the handset will be replaced at any authorized HTC outlet as per the HTC replacement policy.