FAQs
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Postpaid connection
 
Can I apply for a postpaid connection online?
  • For applying postpaid connection you need to visit nearest Reliance Mobile store.
  • You can also buy postpaid connection from independent sales agent or direct sales agent.
What documents do I need to get a new postpaid connection?
  • To get a new postpaid connection you need just to fill up Postpaid Customer Application Form (CAF). You can also pick one from any Reliance Mobile Store.
  • Along with the duly filled CAF documents required:

1. One colour/BW photograph
2.Any one document from the list

  • Passport
  • Arms License
  • Driving License
  • Photo Identity Card having address
  • Election Commission ID Card
  • Any other document containing photograph includes.
  • Ration Card with photo and address applicable for person whose photo is affixed.
  • Central Government Health Scheme (CGHS)/ EX-SERVICEMEN CONTRIBUTORY HEALTH SCHEME (ECHS) Card
  • Certificate of address having photo, issued by MP/MLA/Group A Gazetted Officer in letter head
  • Certificate of address with photo from Government recognized educational institutions (for students only)
  • Certificate of address having photo, issued by Village Panchayat head (for rural areas)
  • If you want to submit separate documents for Identity and for Address, then the options available are:
    For Identity:
             -  Income Tax PAN Card
             - Photo Credit Card

    For Address:
  • Ration Card
  • Water Bill (not older than last 3 months)
  • Telephone Bill of fixed line (not older than last 3 months)
  • Electricity Bill of State Company (not older than last 3 months)
  • Income Tax Assessment Order
  • Vehicle Registration Certificate
  • Registered Sale/Lease Agreement

    Please carry the original proof of identity & address so that the photocopy can be duly attested at the outlet.
What charges do I have to pay to get a new postpaid connection activated?
  • Security Deposit: Rs 250 in all Circles except UP & J&K (Rs 500 in Circles of UP & J&K)
  • Activation Charges: Rs 100 (for Rate Plans with a rental < Rs 250) for GSM connections in Circles of Assam, Madhya Pradesh & Chhattisgarh, Orissa, North-East, Himachal Pradesh, Bihar & Jharkhand, Kolkata, West Bengal
How do I check my bill?
  • You can check your bill by dialling *222 and follow the voice prompts.
  • You can also check your bill amount by SMS. You just need to type BILL to 55444 (Toll Free)
  • If you have registered your account on www.rcom.co.in, you can check your bill on website. If not please register on the website.
What charges do I have to pay for activating ISD services?
A refundable deposit of Rs1000 is required for activating the ISD service. This may be submitted along with your request at the nearest Reliance World/Reliance Mobile Store.
How do I transfer mobile ownership?
  • This facility is available only for individual customers.
  • A one-time charge of Rs 500 (excluding Service Tax) will be charged for ownership transfer.
  • The transferee should ensure that all dues are cleared before ownership transfer.
  • Documents to be submitted by transferee:
  • Proof of Identity: Passport or Voter ID card or Driving License or PAN Card or photo identity issued by any institution.
  • Proof of Address: Ration Card, or Telephone/Electricity Bill or Credit Card/ Bank Statement or Employers Certificate, or Lease Agreement.
  • An undertaking to be signed by both the parties
  • New Owner has to fill up a new CAF as well.
  • In case of transferor is deceased: Proof of Relationship signing on behalf of the transferor, and Death Certificate of the deceased need to be submitted.

For any other assistance visit nearest Reliance Mobile Store or any of the Reliance Franchise outlets with the required documents and the transferee.

What is GPRS and how can I get it?
  • General Packet Radio Service (GPRS) is an extension of the GSM network that enables data packets to be transmitted at high speed in the same way as on the Internet. The network offers virtually instantaneous connection.
  • GPRS can be accessed only from GSM handsets
  • You can get GPRS settings on your mobile
  • When you insert your New Reliance Mobile SIM Card into the handset you will receive an SMS Trigger (within 48 hrs) with GPRS settings. You just have to click on the message and SAVE the settings to access R World.
  • SMS <all> to 55100
  • You can also get the GPRS settings from R-Menu. You just have to click on R-Menu and then go to get settings. There you have to GPRS settings.
What is MMS? How can I start using it?
  • Multimedia Messaging Service or MMS for short is a fun packed service that allows you to exchange multimedia-rich messages.
  • MMS allows all our Reliance Mobile phone customers to add audio, images and text messages.
  • You will be able to exchange MMS messages, comprising of 1 Picture, 1 Audio and Text message, with other Reliance Mobile and email users.
  • In case customer has a camera-enabled handset, then he may go ahead and even send postcards from his holiday or create a photo phonebook or album.
  • To sum it up, it provides immense excitement to exchange personalized multimedia messages from Reliance Mobile phone to Reliance Mobile phone or from Reliance Mobile phone to e-mail.
  • MMS is a handset feature. If your handset supports this feature, you can start sending MMS right now.
What is R World? What do I need to do to use R World?
RWorld is the brand name for multimedia portal (data) service of Reliance Mobile. Services offered on R World includes Entertainment (Games, Movies, Ringtones), Infotainment, Blogging, Live TV, Mobile Internet and lots more
How can I avail caller tunes, ring tones and wall papers?
  • Keeping in mind the increasing demand for callertune services, Reliance has made the this popular service accessible through some modes as mentioned herewith:
  • Dial 51234567 @ Rs3/min
  • Star Copy- Press Star(*) button on your phone and copy your friend's callertune whenever you call and hear their tune
  • Click on the Rworld browser on your phone and pick your tune from the callertune section
  • Callertune section has also been made available on USSD
  • Website. Postpaid customers can just log on to www.reliancemobileworld.co.in and buy calletune directly from the website
  • SMS: Just type CT <tune code> to 51234 to set any song as your callertune. Alternatively one can search for his /her favorite callertune just by typing the name of the song/movie to 51234999( toll free)
  • Ringtones, wallpapers, games etc can be downloaded from Rworld. GSM customers can also download ringtones, wallpapers, games from 3rd party portals of Hungama, Indiagames, Mauj, Nazara etc.
 
Roaming
 
How do I activate national roaming service?
For activating national roaming services on your phone please call on our customer care number *222
What are the national roaming charges?
You will not be charged any monthly rental for national roaming services. Calling rates will be as per your tariff plan.
How can I contact customer service when I am roaming within India?
You can call on our customer care numbers *222 or *333. These numbers are accessible from anywhere in India.
How can I subscribe to national and international roaming?
  • For subscribing to national roaming services on your phone please call on our customer care number *222
  • For subscribing to international roaming you need to visit any Reliance communication Outlet to fill the subscription form and deposit the requisite security deposit to avail the service.
What are the international call rates?
Changes as per country and operator
How can I contact customer service when I am using Reliance cell phone abroad?
You contact Reliance customer care on 00-91-22-30333535 or mail to customercare.IR@relianceada.com or Fax 022- 30336565
 
Call Management Services
 
Can I get a record of missed calls while my phone was switched off?
  • You can get the record of missed calls by subscribing to Missed Call Alerts (MCA) service.
  • Missed call alerts is a SMS based service which provides the details of the calls attempted on the customer MDN, when the recipient mobile was switched off/out of reach/not reachable.
  • You can activate this service by sending SMS <M> to 51234. This is charged at Rs.15/30days on toggling price points, Rs.10/20 days, Rs.5/10 days and Rs.2.5/5 days
  • To deactivate this MCA service SMS <UNSUB M> to 51234. Upon successful deactivation, a confirmatory message will be sent you
What is a missed call alert? How can activate and deactivate the service?
  • Missed call alerts is a SMS based service which provides the details of the calls attempted on the customer MDN, when the recipient mobile was switched off/out of reach/not reachable.
  • Activation - You can activate this service by sending SMS <M> to 51234.
  • Deactivation - To deactivate this MCA service SMS <UNSUB M> to 51234. Upon successful deactivation, a confirmatory message will be sent you
  • For Postpaid - Customer will be charged Rs.15/- for 30 days for unlimited alerts.
  • For Prepaid - This is charged at Rs.15/30days on toggling price points, Rs.10/20 days, Rs.5/10 days and Rs.2.5/5 days
What is a voice mail service? How can activate and deactivate the service?
  • Reliance Mobile’s Voicemail service (VMS) is your personal answering machine that will record messages whenever you are not reachable.
  • The service can be activated to record messages in the following situations:
    • When you are not reachable (e.g. out of coverage area or phone not switched on) or an incoming call is not answered
    • When you are busy on another call Alternatively, you divert all incoming calls automatically to the voicemail (not recommendable)
    • To activate VMS service dial *410 or *4101 from your Reliance Mobile
    • To deactivate VMS service dial *4100 from your Reliance Mobile
What is caller line identification? How do I activate this service?
  • This feature (CLIP) enables to view the number of the caller on phone
  • If phone number of the person who has called is stored in the phone book, then the name associated with the number will be displayed on the screen
  • This service also allows the subscriber to identify missed calls and redial previous calls
  • CLIP will be provisioned by default to all customers.
What is caller ID restriction? How much am I charged? Can I activate it?
This feature is currently not available.
 
SIM related
 
What are the charges to replace the SIM?
You will be charged Rs 4.0 for replacement of SIM.
Why is my SIM card blocked?
  • SIM card can be blocked in case incorrect pin is entered 10 times
  • for such scenarios , PUK number is required
  • PUK number can be given by any reliance touch point and contact center.
What should I do when I see the words "SIM Card Rejected" or "Blocked Card" or "Check Operator Services"?
  • In all the above scenarios, SIM card need to be replaced from any reliance touch points
  • Such cases will be replaced Free of Cost if identified within 1 month
  • Normal charges will be applied for cases beyond 1 month
I have lost my mobile phone. How do I get a replacement of my handset and SIM?
You will have to buy a new handset and get the SIM replacement done from any reliance touch point retaining his old mobile number on payment of applicable charges of SIM
How can I get a duplicate SIM card?
  • You can get duplicate SIM card from any reliance touch point with applicable charges.
  • For technical defect within 1 month of new acquisitions, replacement will be done Free of Cost
Can I block my number? How long does it take to block the number after placing the request?
  • Pls. visit any Reliance touch point or call at Contact Center. the sales representative can block the number against a complaint for Lost Handset /SIM
  • It can be done immediately at outlets and for Contact center the Standard SLA for such complaints can be given
 
Voice Blackout days
 
What is voice blackout days?
On blackout days no free /discounted Voice Call will be available to existing / new customers who have subscribed to Voice packs/ promotional offers . On these days, normal voice call rate of customerís tariff plan will apply. For complete details of such days in 2013, please Click here
 
Bill payment
 
Pay online
 
What is the e-Bill Pay service?
The e-Bill Pay service is a convenient bill payment facility where subscribers can view and make bill payments online for their Reliance mobile and fixed wireless phone (FWP).

You can review your electronic bill(s), choose when to pay them, how much to pay and also select the bank account(s) or credit card through which you wish to make payments *.

You will continue to get physical bills. You can store records of all payments and efficiently organise and manage your bill payment activity.
How do I access the e-Bill Pay service?
You can access the e-Bill Pay service on the Reliance Communications website at http://bill.relianceinfo.com. Once you issue online payment instructions, your transaction will be processed with your bank (specified banks only), and your bill amount paid to Reliance. Payments can also be made by a valid Visa or MasterCard credit card. You need to register for all these services.
Where do I register for this service?
Who is eligible to use this service?
Reliance Mobile and Reliance India Phone (FWP only) customers. Eligibility will also depend on the terms of the specific banks offering the service.
What are the features of the e-Bill Pay service?
  • Online access anytime, anywhere.
  • Use your existing bank accounts to make payments (specified banks only).
  • Maintain a record of your payments, and analyse payment activity.
  • Total security and privacy while making payments. The website is protected by SSL encryption technology that is used by all financial institutions, and is also certified by VeriSign Inc, the world's leading electronic trust certification authority.
Do I always need an electronic bill to make payments to Reliance?
No. Once you have registered, you don't have to view your electronic bill. You can simply make a payment.
Are there any charges for using this service?
This service is absolutely free at www.relianceinfo.com. Bank charges may apply, as per the bank's policy. Contact your bank for details.
What if I need help using the service?
This service is absolutely free at www.relianceinfo.com. Bank charges may apply, as per the bank's policy. Contact your bank for details.
 
Pay automatically through standing instructions
 
What is the Auto Pay service?
The Auto Pay service is a very convenient bill payment facility through which you can ensure automatic payment of your bills by giving standing instructions on any valid bank account* or credit card**.
How do I register for this service?
To Register for Auto pay through bank account you need to submit a signed cancelled cheque of your bank account along with the completed mandate form.
To Register for Auto pay through credit card you may choose to:
  a) Avail the benefit of our industry first initiative to register online by visiting http://myservices.relianceada.com and click on Instant CCSI Registration TAB OR
  b) Submit a self attested photo copy of the front side of your credit card along with the completed mandate form at any Reliance Mobile Store or Reliance World. To download the form,simply click at MandateForm
What more!! Enjoy Value added Services for 3 months. Click here to know more.
Who is eligible to use this service?
  • AutoPay through bank account: Available to all Reliance subscribers with bank accounts in Ahmedabad, Bangalore, Baroda, Bhopal, Bhubaneshwar, Chandigarh, Chennai, Coimbatore, Delhi, Hyderabad, Indore, Jaipur, Kanpur, Kolkatta, Lucknow, Mumbai, Nagpur, Pune, Surat, Trivandrum, Vijayawada and Vizag.
  • Auto Pay through credit card: For all Reliance subscribers with a valid credit card**.
How does this service work?

The Auto Pay service involves the following steps:

  • Register for the service and set up standing instructions for your bank account or credit card.
  • Each month, your bill will be paid directly through the specified account.
  • After a payment is made, you will receive a confirmatory message from Reliance.
After I register, when does my service get active?
The Auto Pay service becomes active within two weeks of receiving your complete registration form. You will receive an SMS stating the activation date. All bills generated after this date will be charged to your bank or credit card account, as per your instructions.
What happens if there are no funds in my bank account?
In case of insufficient funds or credit limit, the Auto Pay system will reject your request. Then you need to pay the bill at a Reliance World or Reliance Communications outlet, by cheque / cash.
Can I change the bank or credit card account details entered in the AutoPay registration form?
This service is absolutely free at www.relianceinfo.com. Bank charges may apply, as per the bank's policy. Contact your bank for details.
Are there any charges for using this service?
Yes, you can change your Auto Pay instructions by filling up a new mandate form at any Reliance World or Reliance Communications outlet.
How do I cancel the Auto Pay service?
You can discontinue the service by submitting a service cancellation form available at any Reliance World or Reliance Communications outlet.
What if I need help using the service?

We consider it a privilege to serve you. You can reach our customer care service by:

 
Pay through R World:
 
How to use the service?
Log on to Reliance World. In the menu, select bill help.

The following menus will appear:
Payment Info
This service provides a user’s payment details for his/her Reliance Mobile phone - payment date, amount, status of the payment — whether it is accepted, rejected or under processing, the location where the payment was made, mode of payment, details of payment instrument, etc. The details of the previous five payments are available for viewing (payments become visible as soon as they are inserted in the billing system).

This service is available on LG 2030, LG 2130, Samsung XBS, Nokia 2280, LG 7130, LG 7230, Samsung Rainbow, Samsung RCP, GTRAN, LG 5130, LG 6130, Motorola A-One.
Reliance Mobile Bill Payment
Pay your Reliance Mobile Bill by direct debit from your ICICI Bank, SBI or HDFC Bank account. Pay bills from your handset using your credit card (Visa/Master/Diner). There is no extra charge to use this service.

This service is available on LG 2030, LG 2130, Samsung XBS, Nokia 2280, LG 7130, LG 7230, Samsung Rainbow, Samsung RCP, GTRAN, LG 5130, LG 6130, Nokia 2112, Nokia 3105, Motorola A-One, LG 6000.
View Bill
With R Bill, Reliance Mobile customers can view their monthly bills online through the easy-to-use View Bill application in Reliance World. Register with www.rcom.co.in. and log in. This service is available on LG 2030, LG 2130, Samsung XBS, Nokia 2280, LG 7130, LG 7230, Samsung Rainbow, Samsung RCP, GTRAN, LG 5130, LG 6130, Nokia 2112, Nokia 3105, Motorola A-One, LG 6000.
After I register, when does my service get active?
The Auto Pay service becomes active within two weeks of receiving your complete registration form. You will receive an SMS stating the activation date. All bills generated after this date will be charged to your bank or credit card account, as per your instructions.
How to use the service?
Log on to Reliance World. In the menu, select bill help.

The following menus will appear:
Get PIN
To start using the Pay Bill service, first obtain a 4-digit secure PIN from Reliance. You can do this from your mobile, by using the Get PIN application on Reliance World. Launch the application and select the Get PIN option. You will receive the PIN by SMS within 48 hours. It can be used for all Reliance World applications that require a PIN login.

This service is available on LG 2030, LG 2130, Samsung XBS, Nokia 2280, LG 7130, LG 7230, Samsung Rainbow, Samsung RCP, GTRAN, LG 5130, LG 6130, Nokia 2112, Nokia 3105, Motorola A-One.
Unbilled use
Get updated on your current unbilled use - the total amount payable, from the date your last bill was generated till date. This can help you track your mobile use on a day-to-day basis. You can also view details of your last payment – amount and date.

This service is available on LG 2030, LG 2130, Samsung XBS, Nokia 2280, LG 7130, LG 7230, Samsung Rainbow, Samsung RCP, GTRAN, LG 5130, LG 6130, Nokia 2112, Nokia 3105, Motorola A-One, LG 6000.
PIN change
You are advised to change the 4-digit PIN you get from Reliance. Do it easily and securely, through your mobile by using the PIN Change application. Enter your old PIN and then enter your new PIN and confirm it.

This service is available on LG 2030, LG 2130, Samsung XBS, Nokia 2280, LG 7130, LG 7230, Samsung Rainbow, Samsung RCP, GTRAN, LG 5130, LG 6130, Nokia 2112, Nokia 3105, Motorola A-One, LG 6000.
 
Pay your bill by net banking:
 
What is this facility?
You are advised to change the 4-digit PIN you get from Reliance. Do it easily and securely, through your mobile by using the PIN Change application. Enter your old PIN and then enter your new PIN and confirm it.

This service is available on LG 2030, LG 2130, Samsung XBS, Nokia 2280, LG 7130, LG 7230, Samsung Rainbow, Samsung RCP, GTRAN, LG 5130, LG 6130, Nokia 2112, Nokia 3105, Motorola A-One, LG 6000.
How do I access the service?

You can access the service:

  • Through the websites of service providers View the bill amount either at www.billdesk.com or www.billjunction.com, and issue electronic payment instructions. Your transaction will be processed by the service provider with your bank (through the Electronic Clearing Service), and your bill amount paid to Reliance. You need to register with the concerned service provider.
  • Through the bill payment service of partner banks
How do I register for this service?
You need to register with a service provider like www.billdesk.com or www.billjunction.com, or with the online utility bill payment service of any of the partner banks (for details click here). Once your registration is activated, you will receive a confirmatory SMS specifying the date of activation.

For specific details, please contact the service provider or partner bank and request for the registration procedure for the Bill Pay service. Once you are a registered user, set up Reliance as a ‘Biller’ in your account, to start using the e-Bill Payment facility.
Who is eligible to use this service?
All Reliance subscribers who wish to pay their mobile or fixed wireless phone bills. Eligibility also depends on the terms of the individual banks offering the service.
What are the features of the service?
  • Online access, anytime, anywhere.
  • Use an existing bank account to make payments.
  • Timely emails notifying a new bill, reminders to pay your bills, and payment confirmation.
  • Store your bills, maintain a record of your payments, and analyse how you have spent your money.

Please note that specific e-Bill Pay features could vary depending upon the service features of the partner banks and service providers.

Do I always need an electronic bill to make payment to Reliance?
No. After registration, you can either view your electronic bill, or simply specify the amount and make a payment. Specific features could vary depending upon the BillPay service features of the partner banks.
Are there any charges for using this service?
This service is absolutely free at www.billdesk.com. For using Bill Junction, specific fees apply. Details are available at www.billjunction.com. For partner banks, specific charges may apply as per each bank's policy. Contact your bank for details.
How do I cancel the service?
You can discontinue the service by requesting for service cancellation with your partner bank or Bill Desk or Bill Junction.
What if I need help using the service?

We consider it a privilege to serve you. You can contact customer care by:

List of partner banks with services

Given below is a list of partner banks offering the e-Bill Payment service, and the various electronic channels through which you can access the service:

ABN AMRO Bank - ABN AMRO BillPay
Net Banking (www.abnamro.co.in)
Phone Banking
ATM Banking

Abu Dhabi Commercial Bank
Net Banking (www.adcbindia.com)
Standing Instruction

Bank of Baroda - BOB BillPay
Net Banking (www.bankofbaroda.com)
Phone Banking
Standing Instructions

Bank of India - BoI Star ePAY
Net Banking (www.bankofindia.com)
Phone Banking
Standing Instructions

Bank of Maharashtra - Maha BillPay
Net banking (www.maharashtrabank.com)
Phone Banking
Standing Instructions

Central Bank of India - Cent BillPay
Net Banking (www.centralbankofindia.co.in)
Phone Banking
Standing Instructions

Centurion Bank - Centurion BillPay
Net Banking (www.centurionbank.com)
Standing Instructions

Citibank - Citibank BillPay
Net Banking (www.citibank.co.in)
Phone Banking
Standing Instructions

Corporation Bank - Corp BillPay
Net Banking (www.corpbank.com)
Phone Banking
Standing Instructions

Dena Bank - Dena BillPay
Net Banking (www.denabank.com)
Phone Banking
Standing Instructions

Development Credit Bank - DCB BillPay
Net Banking (www.dcbl.com )
Phone Banking
Standing Instruction

Greater Bank
Net Banking (www.greaterbank.com)
Standing Instructions

HDFC Bank - HDFC Bank BillPay
Net Banking (www.hdfcbank.com)
Phone Banking
Mobile Banking
ATM Banking

Hongkong and Shanghai Banking Corporation Limited
Net Banking (www.hsbc.co.in)
ICICI Bank
Net Banking (www.icicibank.com)
Mobile Banking
ATM Banking

IDBI Bank - IDBI Bank BillPay
Net Banking (www.idbibank.com)
Phone Banking
Standing Instructions
ATM Banking

Indian Bank - IndBank BillPay
Net Banking (www.indian-bank.com)
Phone Banking

Indusind Bank - Indus BillPay
Net Banking (www.indusind.com)
Phone Banking
Credit Card
Mobile Banking

ING Vysya Bank – PayBill
Net Banking (www.ingvysyabank.com)
Standing Instructions

Jankalyan Sahakari Bank
Netbanking (www.jksbl.com)
Phone Banking
Standing Instructions

Karnataka Bank
Net Banking (www.ktkbankltd.com)

Kotak Mahindra Bank - Kotak Direct Pay
Net Banking (www.kotak.com)

Mandvi Co-operative Bank
Standing Instructions

Punjab and Maharashtra Bank
Netbanking (www.pmcbank.com)
Phone Banking
Standing Instructions

Punjab National Bank - PNB Bill Pay
Net Banking (www.pnbindia.com)

Saraswat Bank
Standing Instruction

Shamrao Vithal Co-operative Bank
Standing Instructions

Standard Chartered Bank
Phone Banking
Mobile Banking

State Bank of India – ePAY
Net Banking (www.onlinesbi.com)
Mobile Banking

Syndicate Bank - Synd BillPay
Net Banking (www.syndicatebank.com)
Standing Instructions
Mobile Banking

Union Bank of India - Union BillPay
Net Banking (www.unionbankofindia.com)
Phone Banking
Standing Instructions

UTI Bank
Net Banking (www.utibank.com)

YES Bank
Service not yet operational. Will offer online, SI, phonebanking and ATM when operational.

* MICR enabled accounts.

 
IOS 5 iMessage
 
What is IOS 5 iMessage?
iMessage is a free instant messaging add-on feature for all IOS 5 users. Here are some of the things you can do with iMessage:
  • Send unlimited text messages via Wi-Fi or 3G
  • Send images, videos, locations and contacts
  • Seamlessly send and receive messages from your iPhone, iPad or iPod touch
  • Share conversations with multiple friends with the Group Messaging feature
  • Track your messages with delivery receipts and optional read receipts
  • Be assured of secure encryption for text messages
How can I activate iMessage?
Navigate to Settings > Messages > iMessage > ON > Activation Confirmation on your iPhone 5 While activating iMessage, you will receive a prompt on your Apple Device "Charges may apply as per carrier tariffs" and will be charged for ILD SMS for activation. You will need to log in using your Apple Id. If you do not have an Apple Id, Click > Create Apple ID (you will need a valid email Id for creating an Apple Id). Once your Apple Id is created, you will receive a confirmation mail on your email Id that you can use to validate the iMessage activation.
How can I send an iMessage?
To send an iMessage, all you need to do is save the email Ids of the recipients in Contacts. Contacts > Tap Email Id > iMessage