| 1. |
About the fair use policy |
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| 1.1 |
This Fair Usage Policy forms part of your Agreement with RCOM for Telecom services. |
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| 1.2 |
The Fair Usage Policy explains what constitutes acceptable use of the Telecom Services – voice, e-mail and SMS, and provides examples of the type of things which are unacceptable. |
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| 2. |
Telephone Calls |
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| 2.1 |
If we reasonably believe that your use of the Telecom Services, including (but not limited to) the total number of Inclusive Calls you make, is not consistent with normal, fair and reasonable use of such telephone services then we will be entitled, at our option, to: impose limits on your Inclusive Calls or suspend /terminate the Services. |
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| 2.2 |
Wherever reasonably possible we will give you written notice before taking any such action, and allow a reasonable period to allow you to modify your use. |
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| 3. |
Content and communications on our Network |
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| 3.1 |
You agree that you will not use the Services to do any of the following: |
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| 3.1.1 |
Defame, abuse, harass, stalk, threaten, impersonate or otherwise cause annoyance, inconvenience or needless anxiety to any person or entity, or otherwise violate the legal rights of others (no matter wherever in the world those rights may exist); |
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| 3.1.2 |
Send, receive, publish, post, distribute, disseminate or otherwise transmit over our network any material which is obscene, indecent, criminal, fraudulent or otherwise unlawful; |
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| 3.1.3 |
Participate in any way in the sending spam, spoof e-mails, phishing emails or other fraudulent or unsolicited messages, or in the carrying out of denial of service attacks or distributed denial of service attacks; |
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| 3.1.4 |
Carry out any commercial business, send any unsolicited commercial e-mails, advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters; |
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| 3.1.5 |
Knowingly or negligently upload or download files that contain software or other material protected by copyright, trade marks, patents or other intellectual property rights (or by rights of confidentiality or privacy of publicity, where applicable) unless you own or control the rights thereto or have received all necessary consents; |
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| 3.1.6 |
Falsify the origin or source of any content or other material (including software contained in a file that is uploaded); |
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| 3.1.7 |
Knowingly or negligently transmit files that may interrupt, damage, destroy or limit the functionality of any computer software, hardware, systems or networks, including (without limitation) corrupted files or files that contain viruses, trojans, worms, spyware or other malicious content; |
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| 3.1.8 |
Upload or otherwise transmit information instructing, promoting, supporting or otherwise assisting in the carrying out of illegal or harmful activities, which includes (but is not limited to) instructions for the building or use of weapons. |
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| 3.1.9 |
If you believe that anyone is using our network in an unacceptable manner, and in particular to carry out a prohibited activity as listed above, please call us on call centre number from your Reliance mobile or from a landline. |
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| 4. |
Use of the Telecom services by others |
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| 4.1 |
This Fair Usage Policy applies to all users of the Services, irrespective of whether that user is the account holder or a third party. |
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| 4.2 |
The subscriber against whom the connection is registered is solely responsible for all use of the Services and through the account holder's account. |
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| 4.3 |
You agree to take all reasonable steps to ensure that only those parties within your home and approved by you have access to the Services through your account. This includes ensuring the privacy and security of your account details. Please let us know as soon as possible if you know or suspect that your account is being used without your permission. |
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| 4.4 |
You must not sell, rent or otherwise grant on a commercial basis, (or offer to sell, rent or grant on a commercial basis) any rights to use or otherwise enjoy the Services to any third parties. |
