Get updates whenever you miss a call, even when the phone is switched off or unreachable
Call Waiting
Don’t miss any call
You don’t want to miss important calls while you are on another call. Call Waiting enables you to receive a second call even while you are speaking on a first one.
How it works
While you are talking on your first call, you will hear a beep, and the mobile number of the calling party will be displayed, indicating that a second incoming call is on waiting.
In the meanwhile, the (second) caller will get an announcement for 30 seconds: "The Reliance customer you are trying to contact is busy on another call. Please stay online."
While the second call is waiting, you can
Put the first call on hold and accept the incoming call.
Hang up the first call and accept the incoming call.
Reject the incoming call.
Ignore the incoming call.
If you have activated voicemail and set the condition for diverts, the incoming call will be diverted to the voicemail box.
Otherwise the incoming call will be disconnected after 30 seconds.
If Call Waiting has not been activated, the caller will receive a busy tone.
Often, you need to call someone else in the middle of a call and then get back without disconnecting. With the Call Hold function on Reliance Mobile, you can do precisely that.
Put your call on hold and perform any of the following functions from your handset:
Make a second call.
Receive a second call, which is waiting.
Switch between calls.
Check or send a text message.
Check your voicemail.
Use any other feature of the phone.
How to use
A call can be put on hold by pressing the call key. To resume the call, press the call key again.
The person on hold will be asked to stay online. S/he will hear beep tones periodically.
Activate or deactivate at your will
To deactivate Call Hold, press *312 + call key. Once deactivated, incoming calls received while talking will be ignored, and the caller will hear a busy tone.
To reactivate Call Hold, press *311 + call key.
To deactivate for only a particular call, dial *313 followed by the calling person’s number.
Please note: Call Hold is a handset related feature
When you are unable to take calls, use Call Divert to direct your calls to another phone number or voicemail box. Your every single incoming call is noted – no matter if you are in a meeting, travelling, in an area with no coverage or out of battery.
Call Divert is available in the following configurations
Immediate call divert (unconditional): All incoming calls are diverted to the number you choose.
Call-divert-busy-divert: Calls are diverted only when you are busy on another call.
Not-reachable-No-reply divert: Calls are diverted only when your mobile is off or out of coverage, if its battery is down, or if you do not reply within a specified time (say within 60 seconds).
In all cases, the caller hears a message: "Your call is being forwarded."
Call-divert-default: When Call Divert is activated, but the Not-reachable-No-reply feature is not activated, incoming calls will be diverted to your Voicemail box.
You can activate/deactivate the Call Divert-default service by dialling the specific feature code, but you cannot change the ‘divert-to’ number.
How to use
There are no special instructions about how to use this service. Once Call Divert is set up, calls will automatically land at the destination specified when the divert condition is operating.
Activation and deactivation
For both activation and de-activation, dial the specified feature code followed by the (call key) from the phone:
Immediate call divert
Activate: Dial *301 + Local phone number without STD code + (call key)
De-activate: Press *302 + (call key)
Call divert on busy
Activate: Press *305 + phone number without STD code + (call key)
De-activate: Press *306 + (call key)
Not reachable-no call divert
Activate: Press *303 + phone number without STD code + (call key)
De-activate: Press *304 + (call key)
To de-activate all call diverts
Press *308 + (call key)
To change call divert to number
Dial the specified feature code followed by the new number
Dial *XXX + phone number without STD code + (call key)
If you know who is calling each time the phone rings, you can choose to answer or ignore the call. You’d also be able to report any pranksters to the authorities.
Features
You can view the caller’s number on your phone. If the number is stored in your phone book, then that stored name will be displayed on the screen.
You can identify missed calls and redial previous calls.
The CLIP facility will be provided to a prepaid customer free of cost.Postpaid customers CLIP will be charged as per the tariff plan
If you lost or changed your phone, the idea of again keying in all contacts into your address book is scary. With Backup Contacts, you save time and all these efforts.
It is a wireless service that saves a copy of your address book to a secure web site. Anytime you switch to a new phone, Backup Contacts transfers your saved address book to the new phone.
You can manually save your address book or schedule automatic updates.
You can access the backup address book and can view, print, add, delete and edit contacts.
The SMS includes details such as the call line identification and the time of the call.
You can get the record of missed calls by subscribing to Missed Call Alerts (MCA) service.
Missed call alerts is a SMS based service which provides the details of the calls attempted on the customer MDN, when the recipient mobile was switched off/out of reach/not reachable.
Activation - You can activate this service by sending SMS <M> to 51234. Deactivation - To deactivate this MCA service SMS <UNSUB M> to 51234.
Upon successful deactivation, a confirmatory message will be sent you For Postpaid - Customer will be charged Rs.15/- for 30 days for unlimited alerts. For Prepaid - This is charged at Rs.15/30days on toggling price points, Rs.10/20 days, Rs.5/10 days and Rs.2.5/5 days
call key. To resume the call, press the call key again. 