Acceptable Use Policy

1. Transmit, distribute or store information or material that, as reasonably determined by Reliance, is (a)inappropriate, obscene (including child pornography), defamatory, threatening, abusive, advocating violence, or which violates a law, regulation, or public policy; (b) harmful to or interferes with Reliance’ provision of Services, the Infrastructure, or any third party’s networks, equipment, applications, services, or Web sites (e.g., viruses, worms, Trojan horses, etc.); (c) would infringe, dilute, misappropriate, or otherwise violate any privacy, intellectual property, publicity or other personal rights including, without limitation, copyrights, patents, trademarks, trade secrets, or other proprietary information (including unauthorized use of domain names); (d) fraudulent or contains false, deceptive, or misleading statements, claims, or representations (such as “phishing”); or (e) violates generally accepted standards of Internet usage;
2. Attempt to disrupt, degrade, impair, or violate the integrity or security of the Services or Infrastructure or the computers, services, accounts, or networks of any other party (e.g., “hacking,” “denial of service” attacks, etc.), including any activity that typically precedes attempts to breach security such as scanning, probing, or other testing or vulnerability assessment activity, or engaging in or permitting any network or hosting activity that results in the blacklisting or other blockage of Reliance IP space;
3. Avoid incurring charges or otherwise being required to pay for Services;
4. Transmit unsolicited bulk e-mail messages (“Spam”); having third parties send out Spam on any user’s behalf; receiving replies from unsolicited e-mails (commonly referred to as “drop-box” accounts) or configuring any e-mail server in such a way that it will accept third party e-mails for forwarding (e.g., “open mail relay”). Bulk e-mail may only be sent to recipients who have expressly requested receipt of such e-mail messages via a “verified opt-in” process, which must be adhered to in its entirety for any bulk e-mail to be considered “solicited” by Reliance. Users that send bulk e-mail must maintain complete and accurate records of all e-mail subscription requests (verified opt-ins), specifically including the e-mail and associated headers sent by every subscriber, and to immediately provide Reliance with such records upon request of Reliance. If a site has roaming users who wish to use a common mail server, the mail server must be configured to require user identification and authorization. Users are also prohibited from using the service of another provider to send Spam in order to promote a site hosted on or connected to the Services or Infrastructure, and Users shall not use the Services or Infrastructure in order to (a) send e-mail messages that are excessive and/or intended to harass or annoy others, (b) continue to send e-mail messages to a recipient that has indicated that he/she does not wish to receive them, (c) send e-mail with forged TCP/IP packet header information, or (d) send malicious e-mail, including, without limitation, “mail-bombing”;
5. Violate any charters, policies, rules or agreements promulgated by any search engines, subscription Web services, chat areas, bulletin boards, Web pages, USENET, or other services accessed via the Services or Infrastructure (“Usenet Rules”), including, without limitation, any cross postings to unrelated news groups, continued posting of off-topic messages, and disrupting newsgroups with materials, postings, or activities that are inappropriate (as determined by Reliance in its sole discretion), unless such materials or activities are expressly allowed or encouraged under the Usenet Rules;
6. Violate the applicable acceptable use policies of other ISPs when data, content, or other communications are carried across the networks of such ISPs.

Reliance’s Right and Remedies

Reliance has no responsibility for any material or information created, stored, maintained, transmitted, or accessible on or through the Services and is not obligated to monitor or exercise any editorial control over such material. In the event that Reliance becomes aware that any such material may violate this AUP and/or expose Reliance to civil or criminal liability, Reliance reserves the right to investigate such material, block access to such material, and suspend or terminate any Services without liability. Reliance further reserves the right to cooperate with legal authorities and third parties in investigating any alleged violations of this AUP, including disclosing the identity of any User that Reliance believes is responsible for such violation. Reliance also reserves the right to implement technical mechanisms to prevent AUP violations. Nothing in this AUP shall limit in any way Reliance’ rights and remedies at law or in equity that may otherwise be available.

Additional Provisions for Internet Data Center

Users. In addition to the above provisions, the following additional provisions shall apply to those customers and its authorized representatives that have access to Reliance’ Internet Data Centers (“IDC”) as a part of Services. The below provisions are in addition to, and to the extent not in conflict with, the rules of the individual IDC or Reliance security or related policies.

1. Access to the IDCs. Only those individuals properly authorized by our Network Operations Center in accordance with Reliance’ security policies shall be permitted access the IDCs. Customer shall deliver prior written notice to Reliance of any personnel for which they desire to provide IDC access (“Authorized Personnel”) in accordance with Reliance’ security policies. Customer and its Authorized Personnel shall not allow any unauthorized persons to have access to or enter any IDC, such as by “tailgating” or any other means. Customer and its Authorized Personnel may only access that portion of an IDC made available by Reliance to Customer for the placement of Customer’s equipment and use of the IDC Services (the “Customer Area”), and common areas of the IDC (e.g., entryways and washrooms) unless otherwise approved and accompanied by an authorized Reliance representative. Any specific internal or oral information that the Customer or its Authorized person become aware while interaction with Reliance team shall be kept confidential and should not be shared or disclosed to any third party.
2. Conduct at IDCs. Customer and its Authorized Personnel shall adhere to and abide by all security and safety measures established by Reliance from time to time and set forth in the Customer Guide provided by Reliance to Customer or posted at the IDC. Customer and its Authorized Personnel shall not: (a) touch, inspect, interface, or interfere with, use, misuse, or abuse any Reliance or third party’s property or equipment; (b) harass or interfere with the normal activities of any individual, including Reliance or other customers’ employees or authorized representatives; or (c) engage in or assist another in engaging in any activity that is in violation of the law or this AUP ; d) ensure that their respective cages and racks are locked before moving out of the server hall.
3. Prohibited Items. Customer and its Authorized Personnel shall keep each Customer Area clean, free, and clear of debris and refuse. Customer shall not, except as otherwise agreed to in writing by Reliance: (a) place any computer hardware or other equipment in the Collocation Area that is not required for the use or implementation of Services or which contains any combustible or hazardous material; (b) store any paper products or other combustible materials of any kind in the Collocation Area (other than equipment manuals); or (c) bring any Prohibited Materials (as defined below) into any IDC. “Prohibited Materials” include, without limitation, the following and any other similar items: food and drink; tobacco products; explosives and weapons; hazardous materials of chemicals; alcohol, illegal drugs, and other intoxicants; magnets or electro-magnetic devices; radioactive materials; or photographic or recording equipment of any kind (other than tape or digital backup equipment used exclusively for the customers own equipment).
4. Customer Equipment and Connections. Each piece of equipment installed in a Collocation Area (the “Customer Equipment”) must be clearly labeled with code name provided in writing to Reliance) and individual component identification. All Customer Equipment shall be identified in writing by Customer and each connection to and from a piece of Customer Equipment shall be clearly labeled with code name provided in writing to Reliance) and the starting and ending point of the connection. Customer Equipment must be configured and run at all times in compliance with the manufacturer’s specifications, including power outlet, power consumption, and clearance requirements. Customer must provide Reliance with at least 48 hours prior notice any time Customer intends to connect or disconnect any Customer Equipment or other equipment.

Datacenter Do’s and Don’ts: All camera mobile phones shall be submitted at the Reception before accessing the server halls. Photography is strictly prohibited inside the IDC’s as well as around the IDC premises. Any incidents related to facilities (Power outage, sparks, Fire) or physical security breaches should be reported to the respective IDC Leads. The Customer personnel shall cooperate with the Security personnel during entry/exit, baggage checking, frisking, etc.